Home Care Operations Director jobs in Ohio

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Position Summary: Provides direction and policy implementation in order to maximize office operations, budget adherence, growth and organization for the Agencies’ ongoing functions. Oversees and assures office(s) are performing at a high level and meeting state requirement and regulation standards and best practices. Facilitates roll-out of new Bedrock At Home initiatives and policies as it relates to market adjustments and fiscal reports. Reports to Regional Director of Operations/EVP Home Care Services

Essential Functions:

·      Grows and manages a footprint of multiple home care regions and service teams across the state based on market analysis.

·      Continually assesses the needs of the agency in regards to personnel needs, financial needs, professional practices, and health planning.

·      Accountable for the performance of the agency as well as all employee & client satisfaction.

·      Drives consistency and standardizes efforts/workflows within each team and supports similar new initiatives within the home care division.

·      Understands and communicates performance goals and objectives of all services delivery models and expectations.

·      Provides daily hands-on leadership in setting and executing sales goals and initiatives based on the company’s sales program.

·      Oversees the strategic implementation and roll-out of all sales/marketing initiatives and ensures they are aligned with the visions of Bedrock at Home.

·      Ensures sales teams are compliant with sales and marketing standards (lead generation & follow up, consults, events, presentations) by working with and leading sales teams to achieve budgetary goals.

·      Fosters relationship with Bedrock at Home business units (Assisted Living, Memory Care, Post-Acute) to ensure maximizing of services lines across divisions.

·      Ensures project plans and timelines are relevant, manageable and frequently updated.

·      Applies lessons learned to avoid repeatable mistakes.

·      Identifies potential challenges and educates team on how to overcome obstacles to success.

·      Fosters team-based environment and support system.

·      Collaborates with other company leaders to review strategies, objectives and obstacles.

·      Sets clearly defined goals for team that are both measurable and align to the company vision.

·      Troubleshoots complex business and operating challenges.

·      Held accountable for the compliance of the office per State & Bedrock at Home regulations as well as the compliance of information in software systems (Excel Force, SmartCare).

·      Recruits, trains, evaluates, disciplines, and terminates agency associates in accordance with Bedrock at Home, LLC Human Resources Policies.

·      Performs management reviews, resource management, coaching, and development of staff and make recommendations for salary increases, performance evaluations, and corrective action.

·      Provides feedback to the Executive Vice President of Home Care Operations regarding the needs of the Agency, personnel needs, financial needs, professional practices, and health planning.

·      Assures documentation of services is accurate and timely. Implements effective budgeting and accounting systems and oversees all Agency fiscal affairs.

·      Demonstrates an in-depth knowledge of, and ensures compliance with, all local state and federal laws relating to the operations of the Agency.

·      Directs programs through delegation of responsibility to administrative and supervisory personnel.

·      Prepares monthly, quarterly and annual reports.

Non-Essential Functions:

·      Attends all required training, in-services, and staff meetings

·      Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices

·      Maintains a positive and professional demeanor toward clients, visitors, families, and co-workers

·      Adheres to all policies and procedures of Bedrock at Home

·      Performs all other duties as assigned

Physical Requirements: Standing (1/3-2/3), walking (under 1/3), using hands to finger, handle or feel (over 2/3), reach with hands and arms (over 2/3), climb and balance (under 1/3), stoop, kneel(1/2-2/3), talk or hear (over 2/3), taste or smell (under 1/3). Lifting up to 10 pounds (1/3 2/3), Up to 25 pounds (under 1/3); Up to 50 pounds (none)

We are an equal opportunity employer and we are committed to a work environment that promotes diversity, equity, and inclusion