Home Care Operations Director jobs in Massachusetts

• Responsible for managing a team of office and field staff.
• Improves team engagement and retention; participates in office staff recruitment, hiring, orientation, assignment, ongoing development, and evaluation to ensure appropriate staffing.
• Ensures care center and staff compliance with all regulations, laws, policies, and procedures, to include successful resolution of deficiencies identified through internal or external audits. Collaborates with the Compliance department to ensure compliance in a timely manner.
• Participates in Care Center budget development and Monthly Operating Review meetings.
• Ensures accurate billing for services; analyzes data to identify issues; and drives issue resolution.
• Ensures client, family, and external stakeholders’ satisfaction with services.
• Directs business development activities for the care center(s).
• Collaborates with local Clinical Manager and nursing leadership in implementation of clinical and clinical operations standards.
• Performs other duties as assigned.

• Required: Bachelor’s degree with 2 years’ experience in business office setting and/or two additional years of management/leadership experience may be substituted for degree requirements.
• Proven positive history of leadership.
• Excellent customer service and problem-solving skills.
• Exceptional written and oral communication skills.
• Ability to prioritize and manage high volume decision making.
• Computer skills including Microsoft Word, Excel, PowerPoint, and Outlook
• Preferred: Experience in Home and Community Based Services (Elder Home Care preferred), Managed Care and/or Waiver programs.

• Prolonged periods of sitting.
• Subject to eye and hand strain from working on a computer.
• May be required to lift and move boxes, medical records, etc.

• Office environment.
• Moderate degree of travel (25-40%).

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.