Help Desk Support, Sr. jobs in Wyoming
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Resource-Trac
-
Cheyenne, WY
CONTRACTOR
-
Job Summary:
We are seeking a Help Desk Analyst to join our IT support team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our employees. This is a great opportunity for someone who enjoys troubleshooting computer issues and providing excellent customer service.Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and software
- Assist with user account management in Active Directory
- Troubleshoot network connectivity problems
- Support mobile devices such as smartphones and tablets
- Analyze and prioritize help desk tickets to ensure timely resolution
- Communicate technical solutions in a clear and concise mannerQualifications:
- Proven experience in a help desk or desktop support role
- Strong knowledge of computer hardware and software systems
- Familiarity with Active Directory and Linux operating systems
- Proficient in Microsoft Office applications
- Excellent customer service skills with the ability to communicate effectively
- Ability to analyze problems and provide solutions in a timely manner
- Previous experience in IT support is preferredWe offer competitive pay and benefits packages, including medical/dental/vision insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and take your career to the next level as a Help Desk Analyst.
Note: This is a paid position. Internship positions must also be compensated.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
- 1 Day Ago
- WEST Inc
-
Cheyenne, WY
FULL_TIME
- Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort ...
- 22 Days Ago
- BC Tech Pro
-
Green River, WY
FULL_TIME
- Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
- 1 Month Ago
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 1 Month Ago
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 18 Days Ago
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 18 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job P...
- 4/18/2024 12:00:00 AM
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 4/16/2024 12:00:00 AM
- Mastech Digital
-
Marlborough, MA
- TITLE User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm ONSITE/No remote DURATION: 6 month...
- 4/16/2024 12:00:00 AM
- Husky Technologies
-
Milton, VT
- In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
- 4/16/2024 12:00:00 AM
- Jhppharma
-
Rochester, MI
- **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
- 4/15/2024 12:00:00 AM
- Sanford Health
-
Sioux Falls, SD
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/14/2024 12:00:00 AM
- Vector Talent Resources
-
Overland Park, KS
- Location: Overland Park, KS Client: Telecommunications Firm Contract Duration : 6 months w/ possibility of conversion to...
- 4/14/2024 12:00:00 AM
- F2Onsite
-
Syracuse, NY
- Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
- 4/14/2024 12:00:00 AM