Help Desk Support, Sr. jobs in Rhode Island

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • Apex Systems
  • Providence, RI FULL_TIME
  • Job# : 2014188

    Job Description :

    Apex Systems combines with parent company On Assignment to make it the 2nd largest IT staffing agency in the country.

    Apex has an opportunity for a Help Desk Support role . This is a 6 month contract position in Providence, Rhode Island.

    For applicants who are interested in the Help Desk Support opportunity; please send a Word resume to Liz Papell, Professional Recruiter, at lpapell@apexsystems.com

    Position : Help Desk Support

    Location : 313 Iron Horse Way Providence RI 02908

    Rate : $20 / hr

    Duration : 6 month-contract-to-hire

    Position Description :

    • Assist with serving as the first point of contact for customers seeking technical assistance over the phone or email
    • Assist with performing remote troubleshooting and problem diagnoses
    • Utilize internal knowledge and processes to determine the best solution based on the issue and details provided by customers
    • Assist with walking customers through the problem-solving process
    • Assist with directing unresolved issues to next level support groups
    • Assist with providing accurate information to customers on IT products or services
    • Assist with recording service call data, events and problems and their resolution in Cherwell Incident Tickets
    • Assist with providing incident escalation support, including paging of support teams and initiating bridge / conference calls between customers and support teams to drive urgent issue resolution
    • Pass on any feedback or suggestions by customers to the Service Desk Management Team

    Requirements :

    English / Spanish Speaking

    Shift : Tuesday-Sunday 3 : 00-11 : 30 PM EST

    Additional Benefits :

    For this opportunity, you will also be eligible for benefits through Apex for the contract period, 401K, medical / health benefits options, a W2 hourly rate, weekly pay, and direct deposit!

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

    Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

    EEO Employer

    Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

    Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

    If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.

    Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.

    We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

    Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

    Last updated : 2024-03-26

  • Just Posted

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IT Help Desk Support
  • Inclusively
  • Jamestown, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

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IT Help Desk Support
  • Inclusively
  • South Kingstown, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

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IT Help Desk Support
  • Inclusively
  • Warwick, RI FULL_TIME
  • Inclusively is partnering with an IT services management company to hire a Helpdesk - Customer Success Center employee. ABOUT INCLUSIVELY:Inclusively is a digital tech platform that connects candidate...
  • 10 Days Ago

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IT Help Desk Support - Level II
  • K2 Staffing, LLC
  • Cranston, RI FULL_TIME
  • Summary Our client is a top notch and very well-established IT Solutions / MSP located in the Cranston, RI area and they are seeking to find an experienced Help Desk Technician. Some responsibilities ...
  • 9 Days Ago

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Desktop Support Technician/IT Help desk/IT technician
  • Talent Group
  • Cranston, RI CONTRACTOR
  • Bachelor’s degree in computer science, information technology, or a similar field. 3 years working as a help desk specialist. Advanced knowledge of computer hardware systems, including circuit boards,...
  • 4 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$64,690 to $81,215

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019