Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Plumbing & Heating Company
The PM is responsible for the daily management, coordination and oversight of construction projects including successful project planning, execution, and closure. The PM plans and directs all construction activities and administrative processes in order to deliver high quality projects on time and within budget. The PM successfully achieves objectives related to estimating, bidding, contract administration, and schedule generation and facilitation.
Position Responsibilities:
Qualifications:
Knowledge, Skills and Abilities:
Benefits:
Job Type: Full-time
Pay: $52,000.00 - $65,000.00 per year
Benefits:
Compensation package:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
0 Help Desk Support, Sr. jobs found in Provo, UT area