Help Desk Support, Sr. jobs in Pontiac, MI

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

A
Help desk support
  • A-Line Staffing Solutions
  • Rochester, MI FULL_TIME
  • Job Title : Help Desk Support

    Pay : $18 / HR Bi-Weekly

    Job Type : Remote WFH Interview’s hosted ONSITE in Rochester, MI 5 Weeks of Training- 8 : 30a-5pm EST, After training the schedule will be either days or mids with weekend availability required.

    Help Desk Support Job Overview :

    • Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated
    • Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, or appropriate software
    • Maintained records of every of communication transaction in call tracking system, problems and remedial actions taken, and next steps and contacts to resolution

    Help Desk Support Qualifications :

    • 1-2 Years of experience minimum
    • High school diploma or equivalent required
    • Good communication skills and the ability to explain technical information in non-technical terms
    • Knowledge of Windows and Mac operating systems
    • Knowledge of common software applications such as Microsoft Office, email clients, and web browsers

    Help Desk Support Benefits :

    • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
    • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

    How to Apply :

    If you are interested in this position, please apply OR submit your resume and cover letter to

    Verlin Miller

    vmiller@alinestaffing.com

    586-580-1269

    Last updated : 2024-03-26

  • Just Posted

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Help Desk Field Support Technician
  • Xpert Technologies
  • Sterling, MI FULL_TIME
  • HELP DESK/FIELD SUPPORT TECHNICIAN Xpert Technologies has been a leader in IT support since 1998. As we've continued to grow, so has our depth and knowledge of our highly skilled tech support speciali...
  • 20 Days Ago

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Direct support professional
  • Help at Home
  • Clinton, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • Just Posted

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Direct support professional
  • Help at Home
  • Farmington, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • 2 Days Ago

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Direct support professional
  • Help at Home
  • Flat Rock, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • 3 Days Ago

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Direct support professional
  • Help at Home
  • Rochester, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • 25 Days Ago

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0 Help Desk Support, Sr. jobs found in Pontiac, MI area

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Systems Analyst
  • Diverse Lynx
  • Bloomfield Hills, MI
  • Scope of Responsibilities: This position is primarily responsible for technical support in Bloomfield Hills, MO office. ...
  • 3/28/2024 12:00:00 AM

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Support Technician
  • Wayne County Regional Educational Service Agency
  • Wayne, MI
  • Technology. Date Posted: 3/4/2024 Location: Please See Posting Closing Date: 3/15/24 or filled. District: Wayne-Westland...
  • 3/28/2024 12:00:00 AM

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Business Systems Analyst
  • Autodesk
  • Novi, MI
  • **Job Requisition ID #** 24WD76310 **Position Overview** Autodesk is the world's leading 3D software company. Offering a...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Specialist/ IT Support
  • PRIDE Healthcare
  • Rochester, MI
  • Job Description Job Description Job Title- Service Desk Representative Location- 2571 Product Drive, ROCH HILLS, MI 4830...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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IT Support Technician
  • Reefer Peterbilt / TRP
  • New Boston, MI
  • Job Type Full-time Description Reefer Peterbilt is a second-generation family-owned full-service medium & heavy-duty tru...
  • 3/24/2024 12:00:00 AM

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IT Systems Analyst, Senior
  • BorgWarner Inc.
  • Auburn Hills, MI
  • About us BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehic...
  • 3/24/2024 12:00:00 AM

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Systems Analyst 1
  • Community Choice Credit Union
  • Farmington, MI
  • Purpose & Core Values The primarypurpose of any position is to assist Community Choice Credit Union to live out our purp...
  • 3/24/2024 12:00:00 AM

Pontiac (/ˈpɒn(t)iæk/) is a city in the U.S. state of Michigan, located in Metro Detroit. As of the 2010 census, the city had a total population of 59,515. It is the county seat of Oakland County and about 12 miles (19 km) north and slightly west of the Detroit city limits. Founded in 1818, Pontiac is notably the second European-American organized settlement in Michigan within close proximity to Detroit, second only to Dearborn. It was named after Pontiac, a war chief of the Ottawa people who had occupied the area before the European settlers. The city achieved its widest reputation for its Ge...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$62,419 to $78,364
Pontiac, Michigan area prices
were up 1.2% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020