Help Desk Support, Sr. jobs in Ohio
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
HELP DESK SUPPORT - DATA
- Aultman Health Foundation
-
CANTON, OH
FULL_TIME
- PURPOSE OF POSITION This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below. AMG AOH Cerner Clinical Engineering ComDoc General Maintenance Heating, Cooling, and Refrigeration Information Systems MSO Property Management RESPONSIBILITIES # EXPECTATIONS Triage Help Desk tickets that are created via the Service Center application Obtain required and/or additional information from end-user as needed Answer incoming calls and gather information to escalate issue to correct department for resolution Assist users with password resets Maintains knowledge base for ticket escalation to prevent errors and delay of service Ready leased equipment to be returned to vendor Any other duties or projects as assigned Qualifications: High School graduate Customer service experience is required General computer skills Strong analytical and organizational skills High level of verbal and written communication ability All qualified applicants will receive consideration for employment without regard to#race, color, religion, sex, age, national origin, disability, or veteran status.# WORKING CONDITIONS The Help Support employee will be assigned a shift with rotating weekends and holidays Flexibility is required to ensure coverage Lunch and breaks as per hospital policy Holiday rotations are required Works in well-lighted/ventilated office area Works at individual workstation equipped with PC, desk, telephone, and necessary supplies Subject to changes in priorities and stress
- 13 Days Ago
Help Desk Support
- Smartfox LLC
-
Columbus, OH
CONTRACTOR
- Job Title: Helpdesk SupportJob Location: Columbus OHJob duration: Long Term Job Description : Demonstrate strong customer service skills provide phone support including: Listening the custome...
- 17 Days Ago
Computer Help Desk Support
- Point of Sale Innovation
-
Alliance, OH
FULL_TIME
- Computer Point of Sale Company seeking full time employee as help desk support. Fast paced office looking for someone with computer experience to answer support calls and resolve hardware/software iss...
- 5 Days Ago
IT Help Desk Support
- Röchling Automotive
-
Akron, OH
FULL_TIME
- It is time for a new challenge. And time to arrive where you want to be. We have grown steadily, together as a team. Would you like to grow too? For us and with us? If you answered yes, we have career...
- 8 Days Ago
HELP DESK SUPPORT - DATA
- Alliance Community Hospital
-
CANTON, OH
FULL_TIME
- HELP DESK SUPPORT - DATA Req# 28754Aultman Health Foundation, CANTON, OHAULTMAN HOSPITALAultman Health FoundationFull Time, Day / Night rotating, 40 2 days ago
- 10 Days Ago
Help Desk Support
- Pomeroy Technologies
-
Avon, OH
CONTRACTOR,FULL_TIME
- Tired of being stuck at home? Looking for work in IT? Pomeroy is assisting a client in Lorain County, approximately 17 miles West of Cleveland identify a Help Desk Support Tech for a longt term ONSITE...
- 23 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
Associate Help Desk Support Technician - Fargo
- Sanford Health
-
Fargo, ND
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/23/2024 12:00:00 AM
Tier 1, Help Desk Support Technician
- Centre Technologies
-
Tulsa, OK
- We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician...
- 4/22/2024 12:00:00 AM
Help Desk Support Technician
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 4/21/2024 12:00:00 AM
I.T. Support Specialist
- Husky Technologies
-
Milton, VT
- In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
- 4/21/2024 12:00:00 AM
IT - Help Desk Support
- Latitude Inc
-
Millersville, MD
- Job Title: Field Service Desk Technician Location: Millersville, MD Area (75% Travel to Client Sites) Salary Range: $50,...
- 4/21/2024 12:00:00 AM
Help Desk Support Technician - Remote
- F2Onsite
-
Syracuse, NY
- Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
- 4/19/2024 12:00:00 AM
Network/Operations - Help Desk Support - Sr
- LanceSoft Inc
-
Melville, NY
- Must be onsite in the Manhattan NYC locations - hybrid Customer service oriented Service Desk Agent to provide technical...
- 4/19/2024 12:00:00 AM
I.T. Support Specialist
- Husky Technologies
-
Milton, VT
- In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
- 4/19/2024 12:00:00 AM
About Ohio
Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus.
The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,555 to $76,022
Most Popular Cities in Ohio for Help Desk Support, Sr. Jobs
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019