Help Desk Support, Sr. jobs in New Jersey
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
Help Desk/Systems Support
- Soni Resources Group
-
Voorhees, NJ
FULL_TIME
-
Job Details
Soni's client is a growing nationwide law firm, and with that exciting expansion is looking to hire an additional Help Desk/Systems Support to work in their NJ office. This position will be onsite, Monday through Friday (hours will vary), as well as a rotating on-call weekend schedule. This person should be highly motivated and have excellent customer service and relationship-building skills, with a demonstrated ability to work independently and as a member of a team.
Responsibilities:- Provide telephone and desk support to help resolve any problems employees encounter with software or data management systems - iManage
- Serve as the initial point of contact for any software troubleshooting
- Identify, troubleshoot, and resolve related issues that involve desktop computer software or data management systems
- Special projects and additional duties as assigned
Qualifications:- Ideal candidate will have 2 -5 years of experience in a Law Firm setting
- Basic knowledge and understanding of legal documents and document management systems
- Advanced knowledge and experience with Microsoft Word and Excel, Kofax PDF, and iManage
- Strong customer service skills in a fast-paced environment
- Must be extremely organized, great attention to detail, and be able to prioritize workload
- Ability to work well as part of collaborative team and communicate effectively with all levels of management
- Excellent written and verbal communication skills
#SoniTech - 16 Days Ago
Help Desk/Systems Support
- Archer & Greiner
-
Voorhees, NJ
FULL_TIME
- HELP DESK/ SYSTEMS SUPPORTArcher & Greiner, P.C. seeks a Help Desk/Systems Support to work in our Voorhees, NJ office. This position will be onsite, Monday through Friday (hours will vary), as well as...
- 27 Days Ago
Help Desk Support Agent
- Qualcom Talent Management
-
Trenton, NJ
FULL_TIME
- Company DescriptionWe have extensive experience in helping companies keep up with the dramatic changes in distribution center and warehouse operations. Our warehouse design consulting team combines on...
- 1 Month Ago
Help Desk Support
- True World Group
-
Rockleigh, NJ
FULL_TIME
- Main Job Tasks and Responsibilities respond to requests for technical assistance in person, via phone, electronically diagnose and resolve technical hardware and software issues research questions usi...
- 1 Month Ago
Software Support Analyst & Help Desk
- GroundWidgets
-
Paramus, NJ
FULL_TIME
- Company DescriptionGroundWidgets is an elite technology company driven and managed by founding developers and technologists. GroundWidgets is exclusively focused on consulting and development of appli...
- 1 Month Ago
Cloud MSP IT Help Desk Support
- King Tech
-
Secaucus, NJ
FULL_TIME
- At King Tech we are leading provider of IT Services, we are looking to add to our help desk team to provider level 1 and level 2 help desk support to expanding client base. Job Requirements:Understand...
- 8 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
Help Desk Support Technician
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 4/16/2024 12:00:00 AM
Help Desk Support Technician
- Mastech Digital
-
Marlborough, MA
- TITLE: User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote DURATION: 6 mo...
- 4/15/2024 12:00:00 AM
I.T. Support Specialist
- Jhppharma
-
Rochester, MI
- **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
- 4/15/2024 12:00:00 AM
Help Desk Support
- nLeague
-
Indianapolis, IN
- Lead Install Tech Location: Indianapolis, IN Duration: 12 Months Client: IN-IOT Job Id: (727311) Candidate must currentl...
- 4/15/2024 12:00:00 AM
Help Desk Support Technician - Remote
- F2Onsite
-
Syracuse, NY
- Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
- 4/14/2024 12:00:00 AM
Associate Help Desk Support Technician - Sioux Falls
- Sanford Health
-
Sioux Falls, SD
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/14/2024 12:00:00 AM
Help Desk Support
- RX2 Solutions
-
Newtown, PA
- TITLE: Help Desk Support TYPE: Contract to Hire LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after train...
- 4/13/2024 12:00:00 AM
Tier 1, Help Desk Support Technician
- Centre Technologies
-
Tulsa, OK
- We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician...
- 4/12/2024 12:00:00 AM
About New Jersey
New Jersey is bordered on the north and northeast by New York (parts of which are across the Hudson River, Upper New York Bay, the Kill Van Kull, Newark Bay, and the Arthur Kill); on the east by the Atlantic Ocean; on the southwest by Delaware across Delaware Bay; and on the west by Pennsylvania across the Delaware River.
New Jersey is often broadly divided into three geographic regions: North Jersey, Central Jersey, and South Jersey. Some New Jersey residents do not consider Central Jersey a region in its own right, but others believe it is a separate geographic and cultural area from the Nor...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$67,861 to $85,195
Most Popular Cities in New Jersey for Help Desk Support, Sr. Jobs
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019