Help Desk Support, Sr. jobs in North Dakota

                                                  Job Type Full time Benefits Eligibility Benefits Eligible Schedule 12-months Monday through Friday  Salary Range  From $21.04 to $26.53 per hour  

Summary:      Supports the instructional and administrative computer technology needs of all district students and staff.

Essential Duties & Responsibilities:

 

    
• Facilitates the installation of new and existing hardware and software across the district.
    
• Assists in the identification, evaluation, and piloting of new computing programs and technology-based curricular adoptions; and makes recommendations for expansion or discontinuation of such programs.
    
• Maintains up to date knowledge of the Windows operating system, Active Directory, iOS and associated hardware.
    
• Continually updates knowledge of ever-expanding list of district adopted programs and technology-based curriculum resources.
    
• Recommends changes to the hardware distribution and purchases of new and replacement equipment to the Director of Information Technology.
    
• Provides assistance, as required, to the System Administrator - Network with regard to technical support of local and wide area networks.
    
• Provides technical support for all district staff.
    
• Works with the Coordinator of Instructional Resources to keep staff informed of the best practices in the use of adopted software.
    
• Works with the building technology committee to determine current and future needs and makes recommendations for upgrades and replacements.
    
• Provides primary installation, update, and replacement services for technology hardware and software in the building.
    
• Performs such other duties as may be assigned by the Director of Information Technology.
    
• Participate in all mandatory training or training appropriate to the position as required by the district.

Supervisory Responsibilities: 

    
• Collaborates with assigned summer workers for installations, upgrades, and replacements.

 

Qualification Requirements:

 

    
• Experience with computers, computer operations, computer peripherals, computer software applications and general computer troubleshooting is essential
    
• Ability and experience setting-up, configuring, and operating a networked computer

Education and/or Experience: 

    
• Minimum two-year technical degree or related experience in a technical support environment

 

Language Skills: 

    
• Ability to read and comprehend simple instructions, short correspondence and memos
    
• Ability to communicate clearly and concisely, both orally and in writing
    
• Ability to effectively present information in one-on-one and group situations to students, staff and community
    
• Ability to describe situations calling for troubleshooting and to take oral instructions for addressing these situations

Mathematical Skills: 

    
• Ability to apply basic mathematical and analytical skills 

Reasoning Ability: 

    
• Ability to apply common sense understanding to new situations and experiences
    
• Ability to carry out detailed but uninvolved written or oral instructions 

Other Skills & Abilities: 

    
• Ability to work without direct and/or continual supervision
    
• Ability to work with secondary students 
    
• Ability to develop effective working relationships with students and staff
    
• Ability to perform duties with awareness of all district requirements and Board of Education policies
    
• Ability to perform duties in stressful situations and in the midst of repeated interruptions
    
• Ability to keep records or documentation as requested 

Certificates, Licenses, Registrations: 

    
• None

Physical Demands:
While performing the duties of this job, the employee is required to:

    
• use hands, fingers for jobs requiring fine motor skills;
    
• use hand and wrist, often in repetitive motions;
    
• reach using hands and arms;
    
• stand, walk, bend or lean over; 
    
• push or pull up to 75 pounds of equipment such as computers, computer attachments, carts, monitors, etc. 

While performing the duties of this job, the employee is required to use: 

    
• speech and hearing
    
• close vision, peripheral vision, depth perception and the ability to adjust focus.

While performing the duties of this job, the employee will need to be able to sustain a high level of energy for ongoing troubleshooting and assistance.

Work Environment:
The work environment is that of a normally operating secondary school and can be anywhere in the building where computers are being used for instructional, administrative, or maintenance purposes - offices, classrooms, library media center, computer labs, network closets, maintenance areas.  
 
Evaluation:
 Job performance is evaluated in accordance with district guidelines by the building principal, building library media specialist and the Director of Information Technology.

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Application Procedures
All applications for open Fargo Public Schools positions must be made via www.applitrack.com/fargo/onlineapp. Paper submissions will not be accepted. Application materials must clearly explain how experience and education are related to the minimum qualifications and job duties. Applicants for administrative, teaching, professional and other certified staff positions will need to attach: 1) Cover Letter 2) Resume/CV 3) Three (3) Letters of Reference 4) Complete transcripts for each degree from the institutions conferring the degrees. In addition, Teacher Applicants will need to attach: Current teaching license.

Job postings will be closed for applications at 8:00 AM Central Standard Time (CST) on the closing date listed in the posting. 

Applicants who are residents of ND and eligible to claim veteran's preference must upload a Form DD214. Claims for disabled veteran's preference must include a current statement of disabled status from the Veterans Affairs Office.

For more information or questions please call 701-446-1000 or email humanresources@fargo.k12.nd.us.  Fargo Public Schools (FPS) is dedicated to fostering an educational environment rooted in inclusivity and academic freedom. Our FPS Philosophies articulate our commitment to these principles, guiding our practices to ensure every student's success. We invite candidates to thoroughly review our FPS Philosophies as they reflect the foundational values and expectations for all FPS employees. By applying, candidates express their commitment to embracing and upholding these philosophies in their professional practice, contributing to a culture of excellence and inclusivity within our schools.
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The Fargo Public School District is committed to maintaining a learning and working environment free from discrimination and harassment in all employment and educational programs, activities, and facilities. The District prohibits discrimination and harassment based on an individual's race, color, religion, sex, gender identity, national origin, ancestry, disability, age, or other status protected by law.