Help Desk Support, Sr. jobs in Muskegon, MI
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
Help Desk Support Tech (Advanced)
- TentCraft
-
Traverse, MI
FULL_TIME
-
What we are looking for:
An IT professional excited to work at a dynamic and growing manufacturing company. You are a versatile IT generalist, able to juggle various responsibilities in a fast-paced environment, making sure that every person has what they need to get the job done. Your work focus is to Make It Better across a modern and streamlined technology infrastructure, ensuring that it stays modern and streamlined as the business grows and the technology footprint expands. You work daily to respond to on-demand end user issues, as well as working proactively to maintain technology in order to prevent end user issues.
Responsibilities:- End user support, including scheduling and installation of updates, as well as limited remote support
- Manage equipment, credential, and licensing provision for onboarding/offboarding processes, including email, phone, Slack, door codes, storage, etc
- Setup new end user equipment according to documented standards
- Manage vendor relationships and issues for fiber, VOIP, etc
- Provide light assistance with switch/AP management as needed
- Manage minimal AV infrastructure, including video conferencing
- Maintain laser jets, and assist where possible with industrial OEM controllers
What you need:- OS X admin experience, and some limited Windows admin experience
- Experience managing vendor relationships
- Limited experience managing switches, firewalls, and wireless networks
- A strong desire to learn new systems and responsibilities
- The ability to assist with creative solutions to short-term problems
- The ability to juggle short-term needs with long-term maintenance
TEAMWORK:- Work closely with a diverse set of peers to provide necessary support and capabilities.
- Bonus Points: ability to perform minor equipment repairs, OneDrive admin experience
Physical Requirements:- Be able to remain in a stationary position 60% of the time
- Occasionally move about inside the office to communicate with co workers in different departments, office printers, etc.
- Constantly operates a computer and other office productivity machinery, such as a copy machine, phone and computer printer
What we’ll give you:- A work environment that will make your family proud and your friends jealous!
- A fun group of coworkers who want nothing more than to see you succeed and will stop at nothing to ensure you do.
- Work/life balance is important to us, and we encourage you to be active outside the production floor! Though, flexibility also means being available for extended hours when needed
- Comprehensive benefits package, including medical, dental, vision, 401(k) with company match, 21 paid days off per year, paid holidays, Stand-up paddle boards and Kayaks to use, health and wellness reimbursement, and more!
Bottom line:We began as a start-up company within a large organization and have experienced rapid and sustainable growth by hiring A people who are committed to the continued growth and success of this company. We offer a tremendous work environment, great leadership and all the help you could ever ask for. We aren’t interested in job-hoppers or anybody looking to dip their toes in the water. We want people ready to jump in the deep end and help us continue to gain market share from our competitors, introduce new products and become an even better turn-key vendor for our clients than we currently are. Our goal is for this to be the best job you’ve ever had.To Apply:Think you are ready to toe the line with us? Visit https://www.tentcraft.com/careers/ and apply online! Submit your resume with a well crafted cover letter expressing why you want to work at TentCraft. That simple!TentCraft, LLC. and its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants in employment on the basis of race, color, religion, age, sex, national origin, genetic information, disability, or any other characteristics as protected by federal, state or local law. - 25 Days Ago
IT Help Desk Support Analyst
- Brunswick Bowling Products
-
Muskegon, MI
FULL_TIME
- Job Title: IT Help Desk Support Analyst Job Summary: We are looking for an entry level IT support analyst whose primary job responsibility includes helpdesk support and computer deployment. Duties pri...
- 4 Days Ago
RN
- Help at Home
-
Muskegon, MI
PART_TIME
- Help at Home is hiring a Registered Nurse in your community TODAY! Range of pay for RN’s are $24-$35 an hour! Part-time position with flexible hours! We offer weekly pay! Start your career with the na...
- 30 Days Ago
Support Staff
- HGA Support Services
-
White, MI
FULL_TIME
- Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the White Cloud Area our group homes are in need of Direct Support Professionals t...
- 23 Days Ago
Direct Support Professional
- HGA Support Services
-
White, MI
FULL_TIME
- Find a purposeful career and not just a job! Your presence can make a difference in someone's life every day. Here in the White Cloud Area our group homes are in need of Direct Support Professionals t...
- 11 Days Ago
Direct Support Professinal
- HGA Support Services
-
Fremont, MI
FULL_TIME
- Job Description: Direct Care Staff Location: Fremont, MI, 49441 $15/ hr. Retention/ Longevity Bonus Each Year Job Responsibilities: Support individuals with cognitive, physical, and/or other impairmen...
- 26 Days Ago
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0 Help Desk Support, Sr. jobs found in Muskegon, MI area
Clerical Support Specialist/HW
- Muskegon County
-
Muskegon, MI
- Description of Work A Clerical Support Specialist, under general supervision of the Client Information Manager, scans cl...
- 4/19/2024 12:00:00 AM
Overnight Support Team Member
- Whole Foods
-
Muskegon, MI
- Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
- 4/19/2024 12:00:00 AM
CLERICAL SUPPORT SPECIALIST
- Muskegon County
-
Muskegon, MI
- Description of Work A Clerical Support Specialist, under the general supervision of the Deputy Court Administrator and A...
- 4/18/2024 12:00:00 AM
IT Help Desk Support Assistant
- Comfort Research, LLC.
-
Grand Rapids, MI
- Job Type Full-time Description The IT Help Desk Support Assistant is responsible for providing technical assistance and ...
- 4/17/2024 12:00:00 AM
Support Specialist
- Configura Sverige AB
-
Grand Rapids, MI
- ** Support Specialist** * Customer Success * Grand Rapids, United States ** Support Specialist** ** Job description** Co...
- 4/17/2024 12:00:00 AM
Maintenance Support
- Craig's Cruisers
-
Grand Rapids, MI
- Maintenance Support Department - Operations Location - Craig's Cruisers - Grand Rapids, MI Position Type - FT Hourly Com...
- 4/15/2024 12:00:00 AM
Technical Support Specialist 2
- MiHIN
-
Grand Rapids, MI
- **Technical Support Specialist 2** Grand Rapids, MI **Position Purpose** The Michigan Health Information Network Shared ...
- 4/15/2024 12:00:00 AM
Child Life Specialist Bereavement Support
- Corewell Health
-
Grand Rapids, MI
- Job Summary Child Life Specialist dedicated to adult support and children of adult patients is to be responsible for the...
- 8/8/2023 12:00:00 AM
About Muskegon, Michigan
Muskegon (/mʌˈskiːɡən/) is a city in the U.S. state of Michigan, and is the largest populated city on the eastern shores of Lake Michigan. At the 2010 census the city population was 38,401. The city is the county seat of Muskegon County. It is at the southwest corner of Muskegon Township, but is administratively autonomous.
The Muskegon Metro area had a population of 172,188 in 2010. It is also part of the larger Grand Rapids-Wyoming-Muskegon-Combined Statistical Area with a population of 1,321,557....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$57,892 to $72,680
Muskegon, Michigan area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020