Help Desk Support, Sr. jobs in Maine

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • Vantage Point Recruiting
  • Augusta, ME FULL_TIME
  • The Help Desk Technician will :

    • Assist in coordination of testing changes, upgrades and new software, products, ensuring systems will operate correctly in current and future environment.
    • Make recommendations on functional and technical improvements to the environment.
    • Participate in performance and volume analysis and design.
    • potential improvements related to the environment for an application.
    • Provide accurate and complete answers to general use and environment questions in a timely manner.
    • Serve as the point of contact for technology support and services.
    • Serve as the point of integration between the business functions of the department and the technology requirements of the department.
    • Provide desktop computer support.
    • Serve as a point of contact for communication and coordination of service outages.
    • Attend and participate in bi-weekly team and problem review meetings.
    • Manage the retirement and disposal of obsolete or broken computer equipment.
    • Coordinate the procurement and installation of new computer hardware and software.
    • Coordinate virus protection software programs within departments.
    • Understand the installation of software patches and upgrades.
    • Provide input to training and / or documentation materials regarding latest technical and functional design changes.
    • Ensure that all work is documented for future reference.
    • Follow quality standards.
    • Ensure effective and reliable backups are being performed.
    • Proactively address customer needs.
    • Communicate accurate and useful status updates.
    • Evaluate and / or recommend purchases of computers, network hardware, peripheral equipment, and software.
    • Investigate user problems, identify their source, determine possible solutions, test and implement solutions.
    • Install, configure, and maintain personal computers and other related equipment, devices, and systems add or upgrades and configures modems, disk drives, CD ROMs, printers, and related equipment.
    • Assist in troubleshooting network issues, systems, and applications to identify and correct malfunctions and other operational difficulties.
    • Develop and conduct various training and instruction for system users.
    • Identify utilization patterns and their effect on operation / system availability and performance expectations.
    • Ability to work in a team environment.
    • Strong communication skills; both written and spoken.

    Qualifications :

    Prior experience in Desktop Support, Customer Service, and technical documentation

    Hybrid : work one day onsite (Augusta) every week

    Last updated : 2024-02-23

  • 1 Month Ago

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IT Support Tech/Help Desk
  • Down East Community Hospital
  • Machias, ME FULL_TIME
  • DescriptionJOB SUMMARY AND SCOPEThe IT Support Technician (ITST) function is to provide technical assistance to computer system users, answer questions or resolve computer problems for clients in pers...
  • 10 Days Ago

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Help Desk / Service Support - Clean Room
  • Confidential
  • South Portland, ME FULL_TIME
  • Job DescriptionHelp Desk service support - Clean Room role onsite in South Portland, Maine.RESPONSIBILITIES: Continually monitoring service tickets and ensuring tickets are worked in timely fashion. D...
  • 3 Days Ago

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Help Desk Analyst 3 - IT Support
  • TalentBurst, Inc.
  • Auburn, ME CONTRACTOR,FULL_TIME
  • Job Title :-Help Desk Analyst Location :-Auburn ME (Onsite) Duration :- 6 Months Contract (With Possibility of extension) Responsibilities: The Maine Community College System (MCCS) is looking to fill...
  • 5 Days Ago

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Help desk
  • TalentBurst, Inc.
  • Augusta, ME FULL_TIME
  • Client Tech-Help Desk Augusta, ME 04333 3 Months Description : Assist in coordination of testing changes, upgrades and new software. products, ensuring systems will operate correctly in current and fu...
  • 1 Month Ago

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Pharmacy Help Desk Associate
  • Public Consulting Group
  • Augusta, ME OTHER
  • Overview Pharmacy Help Desk Associate – MaineCare in Augusta, ME Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with wor...
  • 19 Days Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

O
Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

A
Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,505 to $74,706

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019