Help Desk Support, Sr. jobs in Lynchburg, VA

IT Help Desk Technician

Innovative Refrigeration Systems, Inc. is the premier custom industrial refrigeration system design-builder in the world. We engineer, design, manufacture, and construct custom refrigeration solutions for our customers all across North America. We are looking for an experienced and driven IT Help Desk Technician to join the team in Lyndhurst, VA. This role will play a crucial role in maintaining our commitment to our internal customers.

Job Role: As a Help Desk Technician you will be responsible for assisting the internal IT team and advancing the technological capabilities of the company. You will also be responsible for providing technical support to local users as well as remote users for company-issued equipment (desktop/laptop computers, printers, fax machines, tablets, phones, etc.)

• Schedule: Full-time position Monday – Friday 08:00 am - 05:00 pm

Key Duties:

• Provide technical support for internal users, field technicians, and customer job PCs
• Respond to help desk tickets, phone calls, emails, and chat messages promptly.
• Install, configure, and troubleshoot computer hardware, peripherals, and software applications.
• Set up workstations for new employees.
• Establish and maintain user accounts, permissions, and passwords.
• Collaborate with other IT team members to ensure efficient operation of IT systems.
• Document IT SOPs to provide quick and consistent support and prevent downtime.
• Provide basic system training for software and hardware.
• Assist in the creation and editing of company training videos.
• Conduct ongoing security risk assessments, including the monitoring, investigation, and reporting of security and access violations.
• Contribute to the strategic planning and development of long-term IT architecture and infrastructure.
• Other duties as assigned by the IT Manager.

Requirements:

• Minimum of 2 years of experience in service/help desk or customer service roles.
• Strong written and verbal communication skills.
• Capable of effectively interacting with individuals of varying technical proficiency.
• Strong team player with the ability to work independently when needed.
• Flexibility to work nights and weekends as necessary.
• Demonstrated ability in creative problem-solving, with keen attention to detail and excellent organizational skills.
• Comfortable thriving in a fast-paced, dynamic environment.
• Proficient in prioritizing issues and escalating to higher levels of support when required.

Preferences:

• Associate’s degree in a relevant program.
• Prior experience with Office 365/Exchange Online and Microsoft Azure.
• Familiarity with helpdesk software such as Zendesk, Altera, or Freshdesk.
• Experience managing domain accounts and working with Active Directory.
• Knowledge of camera/security systems.
• Basic understanding of networking concepts.
• Proficiency in Windows, MacOS, and/or Linux operating systems.

Benefits:

We value our employees and are committed to offering an environment that fosters growth and well-being. As part of our team, you’ll enjoy a competitive compensation package, as well as a robust benefits package

• 401(k) Retirement Plan: Company matches dollar-for-dollar up to 15%
• Health Insurance: The company pays 75% of the monthly premiums for employees and their families
• Dental Insurance
• Vision Insurance
• Competitive vacation & holiday pay
• Supplemental insurance available (Aflac)
• Short-term and Long-term disability / Accidental death/dismemberment
• Life insurance
• Employee referral incentives

If you are driven to succeed and want to be part of a rapidly growing company at the forefront of the industry, apply today!

• Not a remote position