Help Desk Support, Sr. jobs in Lawrence, KS

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Assistant
  • University of Kansas
  • Lawrence, KS FULL_TIME
  • Position Overview

    Jump in with the Biodiversity Institute Specify Software team (www.specifysoftware.org) to take on various software support activities as part of an engaged, supportive, and friendly workgroup of professional software engineers, students, and museum scientists. Support activities are varied and will be designed to take advantage of your existing skills and experience and build career-valuable expertise. You will learn modern, practical, data science and software support methods working with museum scientists from around the world. Responsibilities include solving software issues, testing software, and other computer-related tasks. No prior experience with Specify Software or research software is necessary, as we provide comprehensive training on our mission to provide global software for documenting the world's plant and animal species. We have a large, comfortable office space in Dyche Hall next to the Kansas Union.

    Our student team members have consistently raved about their experience working with us, and we believe that if you are a smart, creative, and detail-oriented individual with a drive to succeed, you will find this to be a fulfilling and enjoyable opportunity. Join a supportive and engaging team of professional software engineers, students, and museum scientists from around the world as you develop a deeper understanding of the field and expand your skill set.

    Job Description

    • 25% Develop a familiarity with Specify software and how natural history museums manage data to attain an understanding of basic principles and methods of modern science data management
    • 20% Provide assistance and troubleshoot basic software issues to users of museum software (will train fully on use of Specify software, no experience with Specify needed).
    • 20% Examine software issues reported by researchers and attempt to clarify or resolve them (no programming experience required).
    • 15% Create and track user-reported issues using a variety of channels such as email and GitHub.
    • 5% Create documentation on different aspects of the use and implementation of the software.
    • 5% Assist with special projects, administrative reports, and other duties as assigned.
    • 5% Participate in weekly staff meetings, describing activities and surfacing issues as they arise for discussion.
    • 5% Interact with Specify software users to help resolve their issues.

    Required Qualifications

    • Undergraduate student in good standing at the University of Kansas. (No graduate students, please.)
    • Good verbal and written communication skills as evident in application materials and an informal interview.
    • Good working knowledge using Windows, macOS, or Linux operating systems.
    • Need to be available to work a minimum of 14 hours per week during the Fall and Spring semesters, and have the ability to commit to a weekly schedule (around coursework obligations) which can be flexible and be changed as needed, during the hours of 8 AM-5 PM, Monday through Friday. Must be available starting Spring 2023 and ideally during the summer half or full-time, and then into Fall 2023. Planned vacations and breaks from campus are fine.
    **During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students.

    Preferred Qualifications

    • Familiarity with Excel, MySQL, MariaDB, Postgres, or similar spreadsheet and database software.
    • Ability to interact openly and communicate clearly with teammates, and the ability to prioritize, schedule, and complete project tasks.
    • Strong problem-solving skills and the ability to learn quickly

    Additional Candidate Instructions

    A complete application consists of the online application, cover letter, and resume. Only complete applications will be considered.
    Applications will be accepted until a successful candidate is selected

    Contact Information to Applicants

    Theresa Miller (tlammer@ku.edu)

    Advertised Salary Range

    $16.00/hr

    Work Schedule

    flexible work hours, 14-20 during the school year, up to 40 during breaks
    Apply to Job

    Posting Information

    • Posting ID: 27062BR
    • Department: Biodiversity Institute
    • Primary Campus: University of Kansas Lawrence Campus
    • Reg/Temp: Temporary
    • Employee Class: S-Student
  • 25 Days Ago

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HELP DESK TECHNICIAN I
  • Berry Global, Inc
  • LAWRENCE, KS FULL_TIME
  • Overview About BerryAt Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by...
  • 26 Days Ago

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Travel Dialysis RN – Chronic
  • Healthcare Support
  • Topeka, KS CONTRACTOR
  • HealthCare Support is actively seeking a Travel Dialysis RN – Chronic to fill an opening in Topeka, KS for a 13-week assignment. Benefits of this Travel Dialysis RN – Chronic with HealthCare Support: ...
  • 25 Days Ago

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Summer Help Needed
  • McDonald's Franchisee
  • HIAWATHA, KS FULL_TIME
  • Summer help needed! Flexible shifts, competitive pay and lots of room for advancement. Apply today!!
  • 27 Days Ago

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Summer Help Needed
  • McDonald's Franchisee
  • SENECA, KS FULL_TIME
  • Summer help needed! Flexible shifts, competitive pay and lots of room for advancement. Apply today!!
  • 27 Days Ago

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IST Summer Help
  • County of Geary, KS
  • Junction, KS FULL_TIME
  • The job duties of the Summer Help include but are not limited to provide road and bridge maintenance and construction, construction and maintenance materials handling, and facilities maintenance; and ...
  • 1 Month Ago

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0 Help Desk Support, Sr. jobs found in Lawrence, KS area

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Customer Service - Donor Support Technician
  • CSL Plasma
  • Topeka, KS
  • Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis p...
  • 4/25/2024 12:00:00 AM

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End User Support Technician | 24-00229
  • Espo Corporation
  • Kansas City, MO
  • Job Title: End User Support Technician Location: Kansas City, MO Job type and Duration: Contract to Hire Our client, a g...
  • 4/23/2024 12:00:00 AM

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Sr. Systems Analyst-Child Support/Child Welfare
  • Maximus
  • Kansas City, KS
  • Description & RequirementsSince 1975, Maximus has operated under its founding mission of Helping Government Serve the Pe...
  • 4/22/2024 12:00:00 AM

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Business Systems Analyst 2
  • Beacon Hill Staffing Group
  • Topeka, KS
  • This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/...
  • 4/22/2024 12:00:00 AM

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Intermediate Computer Scientist/Systems Analyst
  • Ls Technologies Llc
  • Olathe, KS
  • Job DescriptionLS Technologies, LLC is seeking anIntermediate Computer Scientist/Systems Analystto support the Federal A...
  • 4/22/2024 12:00:00 AM

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SQL Database Administrator/SQL System Analyst
  • Abacus Service Corporation
  • Topeka, KS
  • State of Kansas Staff Augmentation Request (Position # K0238345) State of Kansas departments will complete and send this...
  • 4/22/2024 12:00:00 AM

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Systems Analyst - TX Residents only $50ph+ -Remote
  • Oscar
  • Kansas City, MO
  • We are seeking a skilled PeopleSoft Financials Business Analyst to join our dedicated CAPPS Financials upgrade project t...
  • 4/22/2024 12:00:00 AM

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Business Systems Analyst - Data
  • Children's Hospital Association
  • Lenexa, KS
  • Job Description Become a champion for children's health with a career at CHA. We serve with purpose and passion to help ...
  • 4/21/2024 12:00:00 AM

Lawrence is the county seat of Douglas County and sixth-largest city in Kansas. It is located in the northeastern sector of the state, astride Interstate 70, between the Kansas and Wakarusa Rivers. As of the 2010 census, the city's population was 87,643. Lawrence is a college town and the home to both the University of Kansas and Haskell Indian Nations University. Lawrence was founded by the New England Emigrant Aid Company, and was named for Amos Adams Lawrence, a Republican abolitionist originally from Massachusetts, who offered financial aid and support for the settlement. Lawrence was cent...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,449 to $73,379
Lawrence, Kansas area prices
were up 1.3% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020