Help Desk Support, Sr. jobs in Kentucky

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • Skiltrek
  • Louisville, KY FULL_TIME
  • Description :

    Skiltrek is Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware.

    You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication.

    The applications you support will mostly be proprietary, but you will be supporting office and printer functions as well.

    Skills :

    password reset, technical support, active directory, ticketing system, support desk, help desk support, technical knowledge, servicenow, Troubleshooting, Customer service, Windows, Phone support, Hardware

    Top Skills Details :

    password reset,technical support,active directory,ticketing system,support desk,help desk support,technical knowledge

    Additional Skills & Qualifications :

    2 years of helpdesk / call center experience

    • Basic problem-solving skills
    • Understanding of Microsoft Office
    • Comfortable working in a fast-paced environment with little supervision
    • Experience troubleshooting devices and software
    • Experience remotely supporting end users
    • Supporting Networking Printers
    • Remote Access Support The position is expected to resolve end user issues, provide timely documentation for all calls, and escalate issues when appropriate.

    Experience Level : Entry Level

    Entry Level

    About Us

    Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.

    At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,

    Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,

    race, religion, national origin, ethnicity, disability, gender identity / expression, sexual orientation, veteran or military status, or any other category protected under the law.

    Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

    Last updated : 2024-03-04

  • 22 Days Ago

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Help Desk Support - Now Hiring
  • TEKsystems
  • Louisville, KY FULL_TIME
  • Description:Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various types of employees...
  • 11 Days Ago

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Help Desk Support Level II - MSP
  • K2 Staffing, LLC
  • Franklin, KY FULL_TIME
  • SummaryOur client is a leading Managed IT Solutions Company located in Franklin, KY and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understandin...
  • 1 Month Ago

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Senior Technical Support / IT Help Desk Staff
  • Connetic Inc
  • Paducah, KY FULL_TIME
  • Candidate Location: This is a remote position, but prefer to hire in the Paducah, Ky general area. Central, Mountain, or Pacific time zones are preferred. YOU WILL BE WORKING PRIMARILY IN THE PACIFIC ...
  • 1 Month Ago

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Technical Support Specialist - Help Desk Tier 1  - US Remote
  • Sun Auto Tire and Service
  • Lexington, KY FULL_TIME
  • Overview Technical Support Specialist - Help Desk Tier 1 - US Remote Generous compensation and benefits! Must be based in the US and have experience with Office 365 and other hardware technologies and...
  • 26 Days Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Shepherdsville)
  • Axiom Technologies
  • Shepherdsville, KY FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 21 Days Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,085 to $72,923

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019