Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description :
Skiltrek is Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware.
You will be fielding calls from various types of employees within the healthcare system. The support could be via Email, Phone and other forms of communication.
The applications you support will mostly be proprietary, but you will be supporting office and printer functions as well.
Skills :
password reset, technical support, active directory, ticketing system, support desk, help desk support, technical knowledge, servicenow, Troubleshooting, Customer service, Windows, Phone support, Hardware
Top Skills Details :
password reset,technical support,active directory,ticketing system,support desk,help desk support,technical knowledge
Additional Skills & Qualifications :
2 years of helpdesk / call center experience
Experience Level : Entry Level
Entry Level
About Us
Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.
At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,
Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,
race, religion, national origin, ethnicity, disability, gender identity / expression, sexual orientation, veteran or military status, or any other category protected under the law.
Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Last updated : 2024-03-04