Help Desk Support, Sr. jobs in Kansas

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Technician
  • Central Computer Distribution
  • Olathe, KS FULL_TIME
  • Position Overview:

    We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical support, preferably in a Managed Service Provider (MSP) environment. The candidate must possess a strong background in Office 365 support, including SharePoint and Azure, as well as familiarity with various line of business applications such as QuickBooks and Sage. Additionally, knowledge of Windows servers, firewalls, and switches would be highly beneficial. The Help Desk Support Technician will play a crucial role in assisting clients with technical issues, troubleshooting software and hardware problems, desktop and laptop setups, and delivering exceptional customer service. This is not a work from home position.

    Responsibilities:

    • Provide efficient and effective technical support to clients, both remotely and onsite, in a timely and professional manner.
    • Diagnose and resolve hardware, software, network, and system issues reported by clients, ensuring minimal downtime and disruption.
    • Collaborate with team members to escalate complex technical issues and ensure timely resolutions.
    • Utilize remote support tools to troubleshoot and resolve client problems remotely.
    • Assist clients in setting up and configuring Office 365 services, including SharePoint and Azure resources.
    • Troubleshoot and support various line of business applications, such as QuickBooks and Sage, to ensure seamless client operations.
    • Perform desktop and laptop setups, including hardware and software configuration, installation, and updates.
    • Possess knowledge of Windows servers, firewalls, switches, and other networking components to provide comprehensive technical support.
    • Document and maintain accurate records of client interactions, technical issues, and resolutions in the help desk ticketing system.
    • Proactively identify trends in technical issues and provide feedback to improve overall client satisfaction and system stability.
    • Participate in knowledge sharing and training activities to stay up-to-date with the latest technologies and best practices.
    • Collaborate with other team members to contribute to the continuous improvement of processes and procedures.

    Qualifications:

    • Minimum of 5 years of experience in a technical support role, with a proven track record of troubleshooting and resolving IT issues.
    • Prior experience working in a Managed Service Provider (MSP) environment is required.
    • Strong proficiency in Office 365 support, including SharePoint and Azure services.
    • Familiarity with line of business applications, such as QuickBooks and Sage, is essential.
    • Knowledge of Windows servers, firewalls, switches, and networking components is highly beneficial.
    • Excellent problem-solving skills and the ability to think critically under pressure.
    • Exceptional customer service skills with the ability to communicate technical information to non-technical users.
    • Strong verbal and written communication skills.
    • Relevant technical certifications (e.g., CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, etc.) are a plus.
    • Ability to adapt to a fast-paced and dynamic work environment.
    • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.

    Additional Information:

    • This is not a work from home position; the Help Desk Support Technician is required to work onsite at our location.
    • The role includes responsibility for desktop and laptop setups, including hardware and software configuration.

    Job Type: Full-time

    Pay: $3,800.00 - $5,500.00 per month

    Benefits:

    • Employee discount
    • Health insurance
    • Paid time off

    Experience level:

    • 5 years

    Schedule:

    • 8 hour shift
    • Monday to Friday

    Experience:

    • Help desk: 5 years (Required)

    Work Location: In person

  • Just Posted

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HELP DESK SUPPORT
  • RIVERSIDE TRANSPORT GROUP
  • KANSAS CITY, KS OTHER
  • Job Details Job Location: KS Kansas Avenue RTI - KANSAS CITY, KS Salary Range: Undisclosed Job Category: Information Technology DescriptionRiverside Transport Inc. has an opening for Helpdesk Support ...
  • 16 Days Ago

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CGSS Help Desk Support Specialist, CAC
  • Yorktown Systems Group
  • Fort Leavenworth, KS FULL_TIME
  • EEO STATEMENT Yorktown Systems Group, Inc. is an Equal Opportunity Employer. No employee or applicant for employment is denied equal opportunity because of race, color, sex, national origin, religion,...
  • 22 Days Ago

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Tier 1 Help Desk Support (on-site)
  • FYI-For Your Information, Inc.
  • Overland Park, KS FULL_TIME
  • As a Tier 1 Help Desk Support you will resolve problems and respond to service tickets and queries. You will support troubleshooting hardware, software, network, system application access and telecomm...
  • 1 Month Ago

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Help desk
  • Fastenal
  • Edwardsville, KS FULL_TIME
  • OVERVIEW : Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-time Distribution Center Help Desk, ...
  • 21 Days Ago

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Help desk
  • Advantage Tech
  • Overland Park, KS FULL_TIME
  • Advantage Tech is looking for a Help Desk Technician who is responsible for maintaining end user computer systems and peripherals and providing first level technology support and problem resolution to...
  • 1 Month Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

A
Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,776 to $73,791

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019