Help Desk Support, Sr. jobs in Indiana

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Specialist
  • F&M Bank
  • Butler, IN FULL_TIME
  • Description

    POSITION SUMMARY:

    At F&M, the Help Desk Support Specialists are the first to receive calls and tickets from internal users with hardware and software issues\questions. While we typically do not talk to external customers, we strive to maintain a great repour with internal users. To continue this tradition of superior service and accountability, we’re looking for a qualified Help Desk Support Specialist to join our team. Our ideal candidate will have experience with Active Directory, ticketing software, excellent phone skills and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community and the country.


    OBJECTIVES OF THIS ROLE:

    • Serve internal users by answering their calls or tickets successfully and in an organized, efficient, and secure manner.
    • Assist when needed, deploying new products and services.
    • Meet and exceed bank service standards, warm greeting with customers, and making them feel welcome while complying with bank procedures and security protocols. 
    • Work as a team with others in IT to complete daily tasks, demonstrating respect and professionalism, being prompt, and support management with special requests as needed.
    • Help our customers and employees realize their best lives.


    Requirements

    RESPONSIBILITIES:

    • Handle internal (and occasional external) customers calls for assistance with technology issues.
    • Streamline processes and procedures to make things more efficient for end users.
    • Assist in maintaining a secure and up-to-date network.
    • Able to continually monitor tickets and document changes\fixes in the ticketing system.
    • Provide a high level of customer service, providing answers and assistance with a smile.
    • Assist after hours and on call as assigned.
    • Comply and satisfactorily pass tests for bank policy and regulatory compliance that apply to position.


    QUALIFICATIONS:

    • High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Extensive customer service experience
    • Self-driven and goal oriented
    • Excellent communication and time-management skills
    • Ability to pass a background check.
    • Strong dedication to accuracy and efficiency 


    ADDITIONAL REQUIREMENTS:

    Certificates and Licenses 

    • Valid Driver’s License 
    • Comptia A Certified (or willing to become certified in first year)

    ** This position is scheduled to work Monday – Friday, and on call after hours and weekends, based on a rotating schedule (4 weeks on, 12 weeks off).


    Non-Exempt/Hourly Job Competencies:

    • Job Knowledge: Understands duties and responsibilities, possesses necessary job knowledge and technical skills, maintains job knowledge current.


    • Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.


    • Attendance: Employee is expected to adhere to the attendance and break policy and communicate with your supervisor about anticipated time off or modifications to break times.





  • 17 Days Ago

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Help Desk Support
  • Info Origin Inc.
  • Indianapolis, IN CONTRACTOR
  • Non-IT help desk experience Required 3 Years Strong customer service experience Required 2 Years Accuracy in data entry Required Excellent human relation skills with the ability to work with diverse c...
  • 1 Month Ago

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Help Desk Support
  • Parrish Consulting Services
  • Princeton, IN FULL_TIME
  • We are looking for a pleasant, courteous and professional person to become our Help Desk/Customer Support. You'll be the “first point of contact” that customers will experience working with our Compan...
  • 6 Days Ago

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Technical Support Help Desk
  • Orion Innovation
  • Fort Wayne, IN FULL_TIME
  • Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, exp...
  • 9 Days Ago

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IT Help Desk Support Specialist
  • Maximus Group
  • Lafayette, IN FULL_TIME
  • Company: Maximus GroupAt Maximus Group, our vision is to be the leader in providing full stream supply chain solutions to our customers in transportation, fulfillment, procurement, and light assembly ...
  • 3 Days Ago

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Non- IT Help Desk/ Support/ Data Entry
  • Info Origin Inc.
  • Indianapolis, IN CONTRACTOR
  • Help Desk Coordinator || Contract || Hybrid Only local candidates of Indiana State are required. Rate: $21/hr on w2 OR $24/hr on 1099 Skills Required: Non-IT help desk experience. Strong customer serv...
  • 1 Month Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

Indiana /ˌɪndiˈænə/ (listen) is a U.S. state located in the Midwestern and Great Lakes regions of North America. Indiana is the 38th largest by area and the 17th most populous of the 50 United States. Its capital and largest city is Indianapolis. Indiana was admitted to the United States as the 19th U.S. state on December 11, 1816. Indiana borders Lake Michigan to the northwest, Michigan to the north, Ohio to the east, Kentucky to the south and southeast, and Illinois to the west. Before becoming a territory, various indigenous peoples and Native Americans inhabited Indiana for thousands of ye...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,196 to $75,574

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019