Help Desk Support, Sr. jobs in Illinois

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Director, Client Development (CPG Brand Focus)
  • The Trade Desk
  • Chicago, IL FULL_TIME
  • The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. 

    So, if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk. 

    Who we are:

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. 

    So, if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk. 

     

    What you’ll do: 

    • Take ownership for representing 2-4 of our most strategic relationships with The Trade Desk’s largest global CPG clients, specifically Kellogg’s and General Mills brands
    • Work collectively with greater global Sales, Client Services, and Trading teams to cultivate focused accounts and brands
    • Establish new/cultivate existing relationships with commercial and contract leads at major Advertising clients
    • Communicate the value of our media buying platform by aligning The Trade Desk’s media buying philosophy and technology with our clients
    • Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering
    • Take lead in responding to RFPs, including qualification & win strategy
    • Coordinate global account discussions with counterparts in APAC and EMEA regions
    • Work closely with product, marketing and revenue teams to constantly optimize efforts relating to company-wide goals
    • Identify and close strategic up-selling opportunities by understanding core client business needs
    • Build deep and lasting connections internally across The Trade Desk departments and specialty functions

     

    Who you are: 

    We are looking for a commercially savvy, very senior sales individual to identify, grow, and nurture key clients. You’ll need a proven track record of delivering results, building relationships, and collaborating with other teams as you’ll be working with some of our most strategic clients. 

    • A proven track record in online advertising outbound sales and/or marketing 
    • Experience at an online publisher, ad network, ad exchange, ad server, SEM platform, DSP, or other online advertising/marketing role 
    • Existing relationships with decision makers at major agencies and advertisers
    • Experience working with global CPG brands, specifically Kellogg’s and General Mills brands
    • Experience establishing longstanding, consultative client relationshipswith global QSR clients, specifically Yum! Brands
    • Strong quantitative skills and negotiation ability, able to lead commercial negotiations for large global accounts 
      • Strong communication skills with an ability to speak with C-level clients
    • Passion for owning a room, closing deals, driving incremental revenue and getting wins
    • Proven track record of exceeding revenue expectations

     

    #LI-LR1

     

    The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

     

  • 19 Days Ago

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Help Desk Support Agent
  • Sentinel
  • Downers Grove, IL FULL_TIME
  • Responsibilities The Help Desk Support Agent is responsible for providing technical assistance and support to end-users for hardware, software, and various IT-related issues. The primary objective is ...
  • 18 Days Ago

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Help Desk Support Technician
  • By Light Professional IT Services LLC
  • Scott, IL OTHER
  • Overview By Light is supporting the Managed Information Technology Service (MITS) Enterprise Support Managed Services effort for the United States Transportation Command (USTRANSCOM). USTRANSCOM provi...
  • 21 Days Ago

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Help Desk Support Specialist
  • FRG Technology Consulting
  • IL, IL FULL_TIME
  • Currently in the market for a new role or looking for a new opportunity in general? An enterprise client located in downtown Chicago is looking for a Help Desk Support Specialist to join their team on...
  • 22 Days Ago

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Technical Support Help Desk
  • Orion Innovation
  • Chicago, IL FULL_TIME
  • Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, exp...
  • Just Posted

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IT Support/Help Desk
  • Roland Machinery Co
  • Springfield, IL FULL_TIME
  • Roland Machinery Company is a family owned company established in 1958 and, is one of the Mid-West’s leading heavy equipment dealers representing more than twenty-five outstanding manufacturers of con...
  • 3 Days Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$63,424 to $79,627

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019