Help Desk Support, Sr. jobs in Houston, TX

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Part Time Help Desk Support
  • Wharton County Junior College
  • Wharton, TX PART_TIME
  • Part Time Help Desk Support

    Wharton County Junior College

    Salary: $12.56 Hourly

    Job Type: $ATSJobType

    Job Number: 2402 S 009

    Location: Wharton, TX

    Department: VP of Strategy, Enrollment Management, & Technology

    Closing: $Closing

    General Description

    This position will work remotely and from WCJC Wharton Campus as needed to efficiently support the college's IT requirements.

    The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology request. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator. Full job description can be viewed by clicking this link and searching the job title.

    Requirements

    This position requires a High School diploma or equivalent. One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education is required. Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.

    To be considered for this position, all qualified applicants must attach to their online application the following documents:
    • Copy of college transcript - if applicable
    • Resume
    • Cover Letter outlining relevant work experience
    All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached.

    To apply, please visit https://www.schooljobs.com/careers/wcjc/jobs/4399145/part-time-help-desk-support

    jeid-e3447cf566385d4abe81ab4787493ed1
  • 20 Days Ago

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IT Help Desk Support Specialist
  • Wellby
  • Houston, TX FULL_TIME
  • Position SummaryIn this role, the Help Desk Support Specialist II will be responsible for addressing inquiries and managing requests related to information systems. The main duty is to support team me...
  • 22 Days Ago

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Help Desk Support Technician I
  • Willbanks
  • Missouri, TX FULL_TIME
  • SUMMARY: Under broad direction, the IT Help Desk Technician I, will support computer systems and users, including satellite offices, field communications locations, and field operations. Under direct ...
  • 2 Days Ago

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Help Desk IT Operations Support Spclst
  • Citgo Petroleum Corporation
  • Houston, TX OTHER
  • Our Favorite CITGO Perks are:• Remote Work options available for eligible positions • Options are department and/or location specific • 9/80 Work Schedule Option (where applicable) • Annual Vacation I...
  • 20 Days Ago

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Tier 1, IT Help Desk Support
  • Centre Technologies
  • Houston, TX FULL_TIME
  • We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!Position SummaryThe primary role for this position would be focused on implemen...
  • 1 Month Ago

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Help desk technician
  • Meador Staffing Services
  • Webster, TX FULL_TIME
  • Job Description : Our client is located in the Clear Lake area and they are looking for a Help Desk Technician to join their team! RESPONSIBILITIES : Perform remote troubleshooting through diagnostic ...
  • 19 Days Ago

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0 Help Desk Support, Sr. jobs found in Houston, TX area

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Recruiting Management Systems Support Analyst
  • AECOM
  • Houston, TX
  • **Company Description** **Work with Us. Change the World.** At AECOM, we're delivering a better world. Whether improving...
  • 3/27/2024 12:00:00 AM

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IT Support Technician
  • Ink Impress USA Inc
  • Katy, TX
  • Job Description Job Description Key Responsibilities: Handling Incoming Tickets Help Desk Support Remote Support Onsite ...
  • 3/27/2024 12:00:00 AM

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Tech Support Agent
  • ReqRoute,Inc
  • Magnolia, TX
  • Greetings!!! Job Title: Tech Support Agent Duration: 11 Months+ Location: The Woodlands, Texas Onsite Job Description Re...
  • 3/27/2024 12:00:00 AM

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Help Desk Support - Remote Position with weekly on-sites
  • C3 Solutions
  • Houston, TX
  • Job Description Job Description Come join our small, but strong Cloud Services and Technology Consulting Company that is...
  • 3/26/2024 12:00:00 AM

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ERP Systems Analyst
  • Elevate Human Capital
  • Houston, TX
  • Job Description Job Description EHC is currently looking for a Systems Functional Analyst for a client in the south Hous...
  • 3/26/2024 12:00:00 AM

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Lead Financial Systems Support Analyst
  • JoCo
  • Houston, TX
  • What is the position? The Lead Financial Systems Support Analyst will maintain and monitor the organization's financial ...
  • 3/25/2024 12:00:00 AM

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Systems Analyst
  • Texas Children's Hospital
  • Houston, TX
  • Job Description We are looking for a Systems Analyst! The Systems Analyst has a role in developing clinical/business sol...
  • 3/25/2024 12:00:00 AM

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IT Systems Analyst
  • Sentoria Staffing Solutions
  • Houston, TX
  • Job Description Job Description Sentoria’s Exploration & Production Oil and Gas client located in Houston, TX is hiring ...
  • 3/24/2024 12:00:00 AM

Houston is located 165 miles (266 km) east of Austin, 88 miles (142 km) west of the Louisiana border, and 250 miles (400 km) south of Dallas. The city has a total area of 627 square miles (1,620 km2); this comprises 599.59 square miles (1,552.9 km2) of land and 22.3 square miles (58 km2) covered by water. The Piney Woods are north of Houston. Most of Houston is located on the gulf coastal plain, and its vegetation is classified as temperate grassland and forest. Much of the city was built on forested land, marshes, swamp, or prairie and are all still visible in surrounding areas.[citation need...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$62,807 to $78,852
Houston, Texas area prices
were up 2.3% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020