Help Desk Support, Sr. jobs in Hillsboro, OR

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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ISIT HELP DESK SUPPORT
  • Apex Industries, Inc.
  • Tigard, OR FULL_TIME
  • Objective

    Provides help desk support for IT hardware, software, network, and operating system problems by answering questions from users and performing troubleshooting inquiries. Tests, deploys and installs hardware/software. Identifies threats to information security. Collects and processes forms for setting up users for remote access and applications. Requires minimum 2 years experience in Help Desk Support, basic understanding of PC hardware, software, and connectivity components, strong knowledge of computer operating systems and strong knowledge of company’s software. Solid customer service experience and strong written and verbal communication skills are required.
    General Performance Commitment
    • Demonstrate a commitment to the mission and motivation to combine the team’s energy and expertise to achieve a common objective.
    • Understand the dynamics of effective teamwork in order to attain higher levels of performance.
    • Demonstrate ability to work as part of a tight-knit and competent group of people.
    • Demonstrate a willingness to accept responsibility and accountability.
    • Be capable of engaging in teams built from other departments of the organization.
    • Demonstrate ability to balance the needs of the organization and the needs of the customer.
    • Practice goal-directed thinking and action in situations for which no routine solutions exist.
    • Demonstrate the ability to scrutinize and breakdown facts and thoughts into strengths and weaknesses.
    • Practice effective meaningful two-way communication by speaking clearly, paying attention, seeking to understand others, listening attentively, clarifying information, and attending to nonverbal cues and respond appropriately.
    • Demonstrate an interest in personal learning and development; seek feedback from multiple sources about how to improve and develop; modify behavior based on feedback or self-analysis of past mistakes.
    • Anticipate changes in work demands and participate in assignments or training that address these changing demands; treat unexpected circumstances as opportunities to learn.
    • Ability to work independently.
    • Ability to work well under pressure and meet deadlines.

    Essential Responsibilities

    The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this position, only a representative summary of the primary duties and responsibilities. Employee may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
    • Maintain filing system for IT manuals, infrastructure map and software documentation, licenses, warrantees, contracts, etc.
    • Assist in the training of all staff in regards to hardware and software usage and policies.
    • Assist in establishment of computer usage policies and enforcement.
    • Assess, acquire and maintain software and hardware to support technology infrastructure.
    • Manage changes and growth in reference to technology infrastructure and business plan.
    • Backup and Maintain company data.
    • Manage information network and user permissions.
    • Maintain inventory and maintenance of workstations, laptops, servers and peripheral devices.
    • Maintain telephone system (Digital VOIP).
    • Ensure consistent technology service.
    • Ensure system security and integrity.
    • Software and hardware troubleshooting.
    • Reduce downtime and increase productivity of the technology infrastructure.
    • Other duties as assigned.
    • Perform R & D work as directed.
    • Other duties as requested.
    Qualifications, Requirements, and/or Experience
    • Employment experience and/or equivalent education in network infrastructure and Microsoft environments, including Windows Operating Systems, Office, Active Directory, SQL Server and Exchange.
    • Communicate with all departments of Apex Industries, with dedicated focus on communications with Operations Manager.
    • Demonstrate good judgment, decision-making skills, and creative problem solving.
    • Demonstrated experience with network management.
    • Excellent researching and troubleshooting skills for a wide variety of software and hardware.

    Environment

    • Professional environment engaged in the support of the manufacturing of components, systems, and service-related products
    • Present a professional image in accordance with company appearance standards.
    • International Standards Organization (ISO) certified environment
    • Some noise and plastic chips in manufacturing area.
    • Safety glasses required on the manufacturing floor outside of designated safety corridor
    • Hearing protection recommended in vicinity of machinery
    • Compliance with company safety practices and procedures.
    • Ability to lift and carry 35 lbs.
    EMPLOYEE BENEFITS
    • Medical/Dental Insurance
    • Voluntary Benefits - Accident, Critical Illness, Life AD&D, Long Term Disability and Vision Insurance
    • 401k Company Match up to 4%!
    • Generous Sick and Vacation Pay
    • Summer BBQ's, Popcorn Thursdays, Winter Festivities and more!
  • 3 Days Ago

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Help Desk Support Analyst - PST
  • Equip Health
  • Portland, OR FULL_TIME
  • Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts...
  • Just Posted

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Help Desk Technician I
  • Warn Industries
  • Clackamas, OR FULL_TIME
  • The Warn group believes that every team member plays a significant contribution role in our success. We enable our customers with the tools they need to work and play outdoors. This position descripti...
  • 20 Days Ago

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Help Desk Manager
  • Robert Half
  • Vancouver, WA PER_DIEM
  • This Robert Half client is looking for an IT Service Desk Manager to manage and coach the Service Desk Team.• Oversee, mentor and supervise team performance• Perform annual reviews• Report on tickets,...
  • 20 Days Ago

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IT Help Desk Analyst
  • ProFocus
  • Canby, OR FULL_TIME
  • TITLE: Help Desk / IT Support Analyst LOCATION: Canby, OR (Onsite Required) PAY: Target pay for this role is between $25 and $35 per hour but may vary based on experience. WHO WE ARE LOOKING FOR ProFo...
  • 21 Days Ago

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Technical Help Desk Specialist
  • Papa Murphys Corporate Stores
  • Vancouver, WA FULL_TIME
  • Our Story: It’s no surprise that our story is a little unconventional. After all, Papa Murphy’s brought an entirely new approach to the pizza industry. But our unique idea is a simple one. We focus on...
  • 23 Days Ago

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0 Help Desk Support, Sr. jobs found in Hillsboro, OR area

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Desktop Support Technician
  • UST
  • Hillsboro, OR
  • Job Title: Desktop Support Technician Location : Hillsboro, OR Roles and Responsiblities: 1. Should have experienced on ...
  • 3/27/2024 12:00:00 AM

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Supply Chain Systems Analyst
  • Accenture
  • Beaverton, OR
  • As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leadi...
  • 3/27/2024 12:00:00 AM

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Support Technician
  • Tecology
  • Vancouver, WA
  • Job Description Job Description SUPPORT TECHNICIAN Description The Support Technician role requires a multi-talented ind...
  • 3/26/2024 12:00:00 AM

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Business System Analyst
  • Mitchell Lewis & Staver
  • Wilsonville, OR
  • The Business Systems Analyst is responsible for analyzing business processes, identifying opportunities for improvement ...
  • 3/25/2024 12:00:00 AM

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Warehouse Support Technician
  • PMC Group
  • Portland, OR
  • ** JH Kelly** ** Warehouse Support Technician** Portland, OR 97222 **Portland Mechanical Contractors** is actively seeki...
  • 3/25/2024 12:00:00 AM

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Desktop Support Technician
  • HCLTech
  • Hillsboro, OR
  • Specialist Job Description Provide client support, troubleshoot, and resolve IT Support issues (Desktops and connected p...
  • 3/24/2024 12:00:00 AM

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Desktop Support Technician
  • Motion Recruitment
  • Hillsboro, OR
  • Position: MIT/WinClient Touch Service Technician Pay Range Display: $19.96 - $22.81 / hour Location: Hillsboro, OR 97124...
  • 3/24/2024 12:00:00 AM

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Business Systems Analyst 3
  • CorSource
  • Vancouver, WA
  • *THIS IS NOT OPEN TO VENDOR ENDORSEMENT/C2C/GC/H1B *FOR USC CANDIDATES ONLY Overview Description: This full-time contrac...
  • 3/24/2024 12:00:00 AM

Hillsboro (/ˈhɪlzbəroʊ/) is the fifth-largest city in the State of Oregon and is the county seat of Washington County. Lying in the Tualatin Valley on the west side of the Portland metropolitan area, the city hosts many high-technology companies, such as Intel, that comprise what has become known as the Silicon Forest. At the 2010 Census, the city's population was 91,611. For thousands of years before the arrival of European-American settlers, the Atfalati tribe of the Kalapuya lived in the Tualatin Valley near the later site of Hillsboro. The climate, moderated by the Pacific Ocean, helped ma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$64,102 to $80,478
Hillsboro, Oregon area prices
were up 3.9% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020