Help Desk Support, Sr. jobs in Hawaii

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

A
Help Desk
  • Anistar Technologies
  • Honolulu, HI FULL_TIME
  • Position Summary

    This Position requires the following specific technical and professional background : The ideal candidate will have a minimum of 3 years’ experience in helpdesk

    Job Responsibilities :

    • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
    • Provides polite and friendly customer service
    • Support all Cross-Domain solution requirements
    • Stay up-to-date and be familiar with CSfC capability packages
    • Stay up-to-date on CSfC-approved products and versions.

    The ideal candidate will possess the following :

    • 3 years of Helpdesk experience
    • IAT level 2

    Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

    3 days ago
  • 1 Month Ago

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Help desk
  • Anistar
  • Honolulu, HI FULL_TIME
  • Job Title : Helpdesk Location : Honolulu, HI Company Summary : Our client is a proven leader in information technology, innovative strategic technical planning, and program management offering a profe...
  • 1 Month Ago

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Help Desk Specialist
  • Strativia
  • Honolulu, HI FULL_TIME
  • Job Purpose: To provide various levels of support services, including software and hardware troubleshooting, and IT customer support for Tripler Army Medical Center. Responsibilities: Resolve technica...
  • 24 Days Ago

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Help Desk Technician
  • TEKsystems
  • Honolulu, HI CONTRACTOR
  • TEKsystems is seeking an IT professional to support our local enterprise-level client and is eager to grow their IT career! Are you someone with an IT degree looking to jumpstart your IT career? An ex...
  • 2 Days Ago

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Help Desk Technician
  • Castalia Systems, LLC
  • Hawaii, HI FULL_TIME
  • Overview Join Our Stellar Team at Castalia Systems! Are you ready to skyrocket your career with us? We're on the lookout for ambitious individuals who are eager to make their mark in a diverse and thr...
  • 15 Days Ago

F
IT Help Desk Technician
  • Feed My People Food Bank
  • Wake Island, HI FULL_TIME
  • IT Help Desk Technician in a services company. Applicants must have working knowledge in the areas of PC maintenance and practical IT/help desk/network support. Good customer service skills are requir...
  • 16 Days Ago

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IT/Help Desk Support Specialist
  • Human Capital Resources and Concepts
  • Winter Haven, FL
  • Human Capital Resources and Concepts Inc. (HCRC) is a consulting firm that specializes in resource management capabiliti...
  • 3/28/2024 12:00:00 AM

O
Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

A
Executive I.T. Support Specialist
  • Aptiv
  • Boston, MA
  • Aptiv (NYSE: APTV) is focused on addressing the future needs of the auto industry through improved safety, electrificati...
  • 3/27/2024 12:00:00 AM

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I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

M
Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 3/25/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$64,764 to $81,308

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019