Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Description:
The Help Desk Administrator has overall accountabilities for administering the help desk functions and ensuring service satisfaction. The Help Desk Administrator is responsible for the execution of the overall technology support strategy, including desktop services, timely support of office applications, PCs, electronic communications and audio communications. The Administrator will diagnose and resolve software related issues, manage software upgrades/patches, new products and services and provide direct assistance to end users. Additional responsibilities include providing a secure and stable desktop environment for corporate, remote, and mobile users.
Job Requirements:
Do you enjoy Information Technology? Are you fun, dynamic, detail-orientated and eager to learn new things? If so, here is an opportunity for YOU!
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