Help Desk Support, Sr. jobs in Georgia
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Zodiac Solutions Inc.
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Conyers, GA
FULL_TIME,CONTRACTOR
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Agency interview type ::Either Web Cam or In Person
Description
LOCAL CANDIDATES
This position is located at DDS Headquarters in Conyers, Georgia.
Call Center environmentProvides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile drivers licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
- High School diploma or GED
- Six months of IT Level 1 support experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
- 1 years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
- Knowledge of Apple iOS
Job Types: Full-time, Contract
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Ability to Relocate:
- Conyers, GA: Relocate before starting work (Required)
Work Location: In person
- 6 Days Ago
- Choate Construction Company
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Atlanta, GA
FULL_TIME
- We are actively seeking a Help Desk Support person to join our Information Technology Department in Atlanta, Georgia. As one of the largest general contractors in the Southeast, Choate considers our r...
- 1 Day Ago
- Dexian DISYS
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Alpharetta, GA
FULL_TIME
- Job DetailsPosition: Help Desk SupportLocation : Alpharetta, GA/ RemoteDuration: 6 months Contract to hire Job Description: Responsible for screening, referring and diagnosing internal or external inq...
- 3 Days Ago
- NIPS Future Skills
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Ellabell, GA
FULL_TIME
- IT Helpdesk Associate Locations: Ellabell, GA Job Description Summary: IT Helpdesk Associate will offer support and technical assistance to users who are using software, hardware , install new PC stat...
- 5 Days Ago
- Info Origin Inc.
-
Conyers, GA
CONTRACTOR
- Help Desk/Call support/ Customer Support || Onsite- Conyers, Georgia || Contract Note: Local candidate of Georgia state required. More than 6 months of experience required. Call Center environment. Ra...
- 30 Days Ago
- Human Touch Llc
-
Atlanta, GA
FULL_TIME
- Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email, chat, and...
- 15 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 4/16/2024 12:00:00 AM
- Mastech Digital
-
Marlborough, MA
- TITLE: User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote DURATION: 6 mo...
- 4/15/2024 12:00:00 AM
- Jhppharma
-
Rochester, MI
- **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
- 4/15/2024 12:00:00 AM
- nLeague
-
Indianapolis, IN
- Lead Install Tech Location: Indianapolis, IN Duration: 12 Months Client: IN-IOT Job Id: (727311) Candidate must currentl...
- 4/15/2024 12:00:00 AM
- F2Onsite
-
Syracuse, NY
- Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
- 4/14/2024 12:00:00 AM
- Sanford Health
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Sioux Falls, SD
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/14/2024 12:00:00 AM
- RX2 Solutions
-
Newtown, PA
- TITLE: Help Desk Support TYPE: Contract to Hire LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after train...
- 4/13/2024 12:00:00 AM
- Centre Technologies
-
Tulsa, OK
- We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician...
- 4/12/2024 12:00:00 AM