Help Desk Support, Sr. jobs in Flint, MI
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Wellspring Lutheran Services
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Frankenmuth, MI
FULL_TIME
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Hello! Thank you for your interest in joining the Wellspring team as a IT Help Desk Technician. As a statewide nonprofit serving seniors, families and children in need of support, we take a whole-person approach to our organization and delivery of our services — because we believe we must find the strengths in people and build on these for lasting change to occur.
When you join our team as a IT Help Desk Technician, you'll be part of a team who are committed to supporting our staff in their work of serving seniors, children and families throughout the state of Michigan. In this position, you'll bring associate's degree in a computer related degree or equivalent education and experience. You will also bring 1 years of experience in IT help desk services, a working knowledge of fundamental operations of relevant software, hardware and other equipment. You'll also bring knowledge of computer networking, LAN, WAN, call tracking applications and exceptional customer service.
As a Help Desk Technician, you will:
- Provide first line response for users requiring assistance with information technology issues and problems.
- Respond to requests for technical assistance by phone, email and/or using a ticket management system.
- Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
- Perform password resets, re-certify tokens and install certificates.
- Maintain and support personal computers, tablets, smart phones, servers, network equipment and common applications.
- Utilize remote control software provided to perform problem resolution or diagnosis as required. · Monitor and escalate alerts from Antivirus systems.
- Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
- Quickly and accurately determine incident scope and impact.
- Follow up on tickets at pre-defined intervals until resolved.
- Act as a liaison between customers and technical escalation teams.
- Provide a single view to the organization for information technology related problems.
You may be wondering why Wellspring would be a good option for you. Here are some of the benefits to being part of the IT team with Wellspring:
- You'll be part of a dedicated and caring team and connect through weekly meetings and trainings
- You'll receive support and help as needed
- You'll be working with tenured, long-term staff
- You will be office based out of the Frankenmuth Office
- You'll be working full-time, 40 hour / week, Monday-Friday ; no weekends!
- Your starting pay will be $20.00 / hour
- You'll be able to enroll into our benefits of Health, Dental, and Vision Insurance, 403B Retirement Plan and Paid Time Off
- You'll have the flexibility to be paid on demand with DailyPay
- You'll have access to Wellspring SupportLinc, which is an employee assistance plan
Your reporting office location will be the Wellspring FRANKENMUTH office:
Wellspring Lutheran Services
100 Mayer Rd.
Frankenmuth, MI 48734Full Job Description available during the interview.
- 23 Days Ago
- Youth For Understanding USA, Inc.
-
SAGINAW, MI
FULL_TIME
- Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
- 8 Days Ago
- Youth For Understanding USA, Inc.
-
SAGINAW, MI
FULL_TIME
- Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
- 9 Days Ago
- Youth For Understanding
-
Saginaw, MI
FULL_TIME
- Job ID 27701683 Location SAGINAW, MI 486031291 Other Location Description Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social respons...
- 1 Month Ago
- Central Michigan University
-
Mount Pleasant, MI
FULL_TIME
- Promotes friendly, courteous, and professional service by analyzing and resolving problems forwarded to the Help Desk; provides escalated support for a broad range of IT services, including management...
- Just Posted
- Connection, Inc.
-
Marlette, MI
CONTRACTOR
- Connection has a fantastic opportunity for a contract IT Help Desk/Vendor Management Agent. This is for one of our larger industrial products clients in Marlette, Michigan. This role will be full time...
- 25 Days Ago
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0 Help Desk Support, Sr. jobs found in Flint, MI area
- CSL Plasma
-
Flint, MI
- Job Description Job Description Summary Responsible for preparing the donor, donor area and equipment for the pheresis p...
- 4/25/2024 12:00:00 AM
- The Signal Group LLC
-
Novi, MI
- Job Description Job Description Job Summary: Signal Group Customer Service and Technical Support Representative works pr...
- 4/24/2024 12:00:00 AM
- Solid Signal
-
Novi, MI
- Job Description Job Description Job Summary: Signal Group Customer Service and Technical Support Representative works pr...
- 4/23/2024 12:00:00 AM
- Guardian Alarm Company of Michigan
-
Southfield, MI
- General Purpose and Essential Duties: The Lead Tech Support Specialist in Customer Operations provides mentoring and coa...
- 4/23/2024 12:00:00 AM
- Jabil, Inc.
-
Auburn Hills, MI
- At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's...
- 4/23/2024 12:00:00 AM
- Guardian Alarm
-
Southfield, MI
- Showing 1 location **Job Details** **Description** **Tech Support Specialists** resolve customer issues through remote c...
- 4/22/2024 12:00:00 AM
- Diverse Lynx
-
Bloomfield Hills, MI
- Scope of Responsibilities: This position is primarily responsible for technical support in Bloomfield Hills, MO office. ...
- 4/22/2024 12:00:00 AM
- Guardian Alarm Company of Michigan
-
Southfield, MI
- General Purpose and Essential Duties: The Tech Support Supervisor provides leadership and direction to Tech Support Spec...
- 4/21/2024 12:00:00 AM
About Flint, Michigan
were up 1.3% from a year ago