Help Desk Support, Sr. jobs in El Paso, TX

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support 2
  • Govcio LLC
  • El Paso, TX FULL_TIME
  • Overview

    GovCIO is currently hiring for IT Helpdesk Technician to provide IT support services for the Executive Office of the U.S. Attorneys and System Managers at U.S. Attorneys’ Offices in the Western District of Texas. This position will be located in El Paso, TX and will be an onsite position.

    Responsibilities

    The technician is responsible for collecting information through customer conversations, accessing support tools, and additional support staff. Candidates should possess the ability to identify and elevate problems beyond the scope of their ability or responsibility.

    • Provide on-site assistance with hardware, software, firewalls and other IT equipment
    • Experience supporting Microsoft Office 365/Azure office automation environment
    • Address user tickets regarding hardware, software, and networking
    • Provide support for Microsoft technologies including Windows and Office
    • Walk customers through installing applications and computer peripherals
    • Assist clients with technology planning, IT project management, reporting and compliance
    • Record technical issues and solutions in logs
    • Ask targeted questions to diagnose problems
    • Customize desktop applications to meet user needs
    • Help create technical documentation and manuals
    • Guide users with simple, step-by-step instructions
    • Conduct remote troubleshooting
    • Test alternative pathways until you resolve an issue
    • Report customer feedback and potential product requests
    • Follow up with clients to ensure their systems are functional; provide verbal and written intermediate feedback; coordinate with senior IT staff personnel to develop final incident/ticket documentation

    Travel Required

    • May also require support at remote locations at: Alpine, Del Rio, Midland, and Pecos

    Qualifications

    Required Skills and Experience

    • Minimum of 2 years working as a Helpdesk or Desktop Support Technician
    • Experience with assessment, prioritization, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components.
    • Experience supporting Microsoft Office 365/Azure office automation environment
    • Experience working with Microsoft technologies including Windows and Office
    • Must have excellent oral and written communication skills
    • Clearance Required: Background Investigation

    Preferred Skills and Experience

    • Microsoft Certifications ( i.e Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Fundamentals)
    • CompTIA Certifications (i.e. Security CE, Cloud , Server )

    Company Overview

    GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

     

    Posted Pay Range

     

    The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

    Posted Salary Range

    USD $55,000.00 - USD $59,000.00 /Yr.
  • 20 Days Ago

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Help Desk Support Team Lead
  • SOS International LLC
  • El Paso, TX FULL_TIME
  • Overview SOSi is seeking an experienced Help Desk Team Lead to join our team in El Paso, TX. The Help Desk Team Lead will be responsible for the support of Woodbridge, our Interpreter Services platfor...
  • 1 Month Ago

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IT Help Desk Technician
  • Zip Zap IT Solutions, LLC
  • El Paso, TX FULL_TIME,PART_TIME
  • Help Desk Description: Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation Provides answers to clients by identifying prob...
  • 1 Day Ago

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IT Help Desk Specialist - Hybrid
  • Pearl Interactive Network, Inc.
  • El Paso, TX FULL_TIME
  • Pearl Interactive Network is hiring Part-Time Hybrid IT Help Desk Specialists. Applicants MUST reside in the El Paso, TX area (El Paso County).Bring your knowledge and technical skills in computer sof...
  • 10 Days Ago

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Customer Service / Front Desk SR
  • TruFit Athletic Clubs
  • El Paso, TX FULL_TIME
  • DescriptionTruFit Athletic Clubs is a purpose-driven organization. Our purpose is quite simple, Building A More Powerful You! That You represents every Teammate, every member and every community we se...
  • 17 Days Ago

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Travel Radiology Technologist
  • Healthcare Support
  • El Paso, TX CONTRACTOR
  • Travel Radiology Technologist HealthCare Support is actively seeking a Travel Radiology Technologist to fill an opening in El Paso, Texas for a 13 week assignment. Benefits of this Travel Radiology Te...
  • 4 Days Ago

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0 Help Desk Support, Sr. jobs found in El Paso, TX area

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Delivery Driver / Sales- Support
  • Capital Supply Co.
  • El Paso, TX
  • Job Description Job Description Capital Supply Co. El Paso Delivery Driver: Overview: We are looking for a responsible d...
  • 3/29/2024 12:00:00 AM

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Operations Support Manager
  • Rinker Materials
  • Santa Teresa, NM
  • Job Description Job Description Why Join Our Team? Joining Rinker means becoming a part of a team that's committed to ma...
  • 3/28/2024 12:00:00 AM

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Travel CT Technologist - $2,314 per week
  • Healthcare Support
  • El Paso, TX
  • Healthcare Support is seeking a travel CT Technologist for a travel job in El Paso, Texas. Job Description & Requirement...
  • 3/27/2024 12:00:00 AM

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Installation Deployment Support Operations Planner and Analyst
  • BOOZ, ALLEN & HAMILTON, INC.
  • Fort Bliss, TX
  • Installation Deployment Support Operations Planner and Analyst The Opportunity: As an expert in transportation and mobil...
  • 3/27/2024 12:00:00 AM

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Housing Supports Coordinator
  • Reynolds Home
  • El Paso, TX
  • Job Description Job Description The role of the Housing Supports Coordinator will operate out of the Community Living De...
  • 3/27/2024 12:00:00 AM

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Customer Support Representative-Remote
  • Pearl Interactive Network Inc.
  • El Paso, TX
  • Pearl Interactive Network, Inc. is a fast growing managed services and national staffing firm. In addition to performing...
  • 3/27/2024 12:00:00 AM

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Overnight Support Team Member
  • Whole Foods
  • Canutillo, TX
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 3/27/2024 12:00:00 AM

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PT Member Support Specialist - Work From Home>
  • Wellth
  • El Paso, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $18 per hour / 401k / PTO - As a Member Support Specialist you'll...
  • 3/26/2024 12:00:00 AM

El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time. El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$53,991 to $67,783
El Paso, Texas area prices
were up 1.2% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020