Help Desk Support, Sr. jobs in Eau Claire, WI
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Group Health Cooperative of Eau Claire
-
Altoona, WI
OTHER
-
Position Purpose
The IT Helpdesk provides assistance in diagnosing and resolving user issues while ensuring adherence to IT policies.
Essential Position Functions- Assist in diagnosing and resolving user issues, actively participating in daily Scrum events.
- Ensure adherence to IT policies and procedures, aligning activities.
- Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork.
- Assist in handling and resolving IT support tickets using appropriate tools and methodologies.
- Communicate effectively with users, providing assistance in a user-friendly manner.
- Support IT inventory management activities, ensuring accurate tracking of assets.
- Contribute to research efforts into emerging technologies supporting IT helpdesk functions.
- Assist in documenting IT processes and troubleshooting procedures.
- Comply with all company policies and procedures, aligning activities.
Minimum Requirements of the Position- Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience.
- Exposure to or basic experience with IT support functions including IT security, networking, hardware, and software troubleshooting.
- Exposure to or basic development of effective written and oral communication skills.
- Exposure to or basic development of collaborative teamwork skills.
- Aptitude for developing problem-solving skills in an IT support context.
- Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master to demonstrate proficiency in Scrum principles and practices within Agile development environments.
This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: resumes@group-health.com. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer. - 25 Days Ago
- Mason Companies, Inc.
-
Chippewa Falls, WI
INTERN
- IT Help Desk Intern On-site, Chippewa Falls, Wisconsin Job Summary: The IT Help Desk Internship position has primary responsibility for the support of all end user computing related devices. Support i...
- 12 Days Ago
- RIVERSIDE INTEGRATED SOLUTIONS INC
-
Winona, MN
OTHER
- Job Details Job Location: EMS - Winona - Winona, MN Position Type: Full-Time Salary Range: Undisclosed Job Shift: Day Company & Position SummaryLocation: Lewiston Hours: Primarily day hours but may wo...
- 3 Days Ago
- WCCU Credit Union
-
Westby, WI
FULL_TIME
- This position has the ability to work remotely with a regular in-branch rotation or sit in any WCCU office location with adequate space. In order to be considered, you must apply on Paylocity at the f...
- 24 Days Ago
- Healthcare Support
-
Winona, MN
FULL_TIME
- Healthcare Support is seeking a LPN / LVN Long Term Care for a travel job in Winona, Minnesota.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: 03/11/2024Duratio...
- 5 Days Ago
- Healthcare Support
-
Winona, MN
FULL_TIME
- Healthcare Support is seeking a LPN / LVN Long Term Care for a local contract job in Winona, Minnesota.Job Description & RequirementsSpecialty: Long Term CareDiscipline: LPN / LVNStart Date: 03/11/202...
- 5 Days Ago
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0 Help Desk Support, Sr. jobs found in Eau Claire, WI area
About Eau Claire, Wisconsin
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