Help Desk Support, Sr. jobs in Cicero, IL

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Director, Client Development (CPG Brand Focus)
  • The Trade Desk
  • Chicago, IL FULL_TIME
  • The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. 

    So, if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk. 

    Who we are:

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media-buying platform that helps brands deliver a more insightful and relevant ad experience for consumers — and sets a new standard for global reach, accuracy, and transparency. 

    So, if you’re talented, driven, creative, and hungry to bring something entirely new and wildly ambitious into the world (and have some fun doing it), then we want to talk. 

     

    What you’ll do: 

    • Take ownership for representing 2-4 of our most strategic relationships with The Trade Desk’s largest global CPG clients, specifically Kellogg’s and General Mills brands
    • Work collectively with greater global Sales, Client Services, and Trading teams to cultivate focused accounts and brands
    • Establish new/cultivate existing relationships with commercial and contract leads at major Advertising clients
    • Communicate the value of our media buying platform by aligning The Trade Desk’s media buying philosophy and technology with our clients
    • Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering
    • Take lead in responding to RFPs, including qualification & win strategy
    • Coordinate global account discussions with counterparts in APAC and EMEA regions
    • Work closely with product, marketing and revenue teams to constantly optimize efforts relating to company-wide goals
    • Identify and close strategic up-selling opportunities by understanding core client business needs
    • Build deep and lasting connections internally across The Trade Desk departments and specialty functions

     

    Who you are: 

    We are looking for a commercially savvy, very senior sales individual to identify, grow, and nurture key clients. You’ll need a proven track record of delivering results, building relationships, and collaborating with other teams as you’ll be working with some of our most strategic clients. 

    • A proven track record in online advertising outbound sales and/or marketing 
    • Experience at an online publisher, ad network, ad exchange, ad server, SEM platform, DSP, or other online advertising/marketing role 
    • Existing relationships with decision makers at major agencies and advertisers
    • Experience working with global CPG brands, specifically Kellogg’s and General Mills brands
    • Experience establishing longstanding, consultative client relationshipswith global QSR clients, specifically Yum! Brands
    • Strong quantitative skills and negotiation ability, able to lead commercial negotiations for large global accounts 
      • Strong communication skills with an ability to speak with C-level clients
    • Passion for owning a room, closing deals, driving incremental revenue and getting wins
    • Proven track record of exceeding revenue expectations

     

    #LI-LR1

     

    The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

     

  • 19 Days Ago

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Help Desk Support Agent
  • Sentinel
  • Downers Grove, IL FULL_TIME
  • Responsibilities The Help Desk Support Agent is responsible for providing technical assistance and support to end-users for hardware, software, and various IT-related issues. The primary objective is ...
  • 18 Days Ago

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Technical Support Help Desk
  • Orion Innovation
  • Chicago, IL FULL_TIME
  • Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, exp...
  • Just Posted

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Help Desk Support
  • Robert Half
  • Chicago, IL PER_DIEM
  • Robert Half is looking for an experienced Help Desk Analyst for a short-term contract role. The role involves being a standalone onsite IT contact for around 90 end users, managing an average of 20 he...
  • 8 Days Ago

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Technical Support Help Desk
  • Pyramid Consulting, Inc
  • Schiller Park, IL CONTRACTOR,FULL_TIME
  • Immediate need for a talented Technical Support Help Desk. This is a 06 Months Contract opportunity with long-term potential and is located in Houston, TX(Onsite). Please review the job description be...
  • 15 Days Ago

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Sr. IT Help Desk Associate
  • Nippon Express USA
  • Des Plaines, IL FULL_TIME
  • Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities arou...
  • 17 Days Ago

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0 Help Desk Support, Sr. jobs found in Cicero, IL area

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Technical - Help Desk Support (Information Technology)
  • Pyramid Consulting, Inc
  • Chicago, IL
  • Immediate need for a talented Technical - Help Desk Support (Information Technology). This is a 03+ Months Contract oppo...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • Qonten
  • Chicago, IL
  • **Help Desk Support Specialist** - | Wed, 10 Nov 2021 02:53:19 GMT This includes troubleshooting and resolving technical...
  • 3/28/2024 12:00:00 AM

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Help Desk Specialist
  • Operations Manager
  • Elk Grove Village, IL
  • Job Description Job Description Help Desk Specialist- Elk Grove Village, IL $55,000-$65,000 *Benefits include a hybrid w...
  • 3/28/2024 12:00:00 AM

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Help Desk Specialist
  • Hirewell
  • Chicago, IL
  • 100% Remote 2nd Shift (1-10pm CT) The role involves providing basic technical support for desktop-related issues, includ...
  • 3/27/2024 12:00:00 AM

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Network/Operations - Help Desk Support III
  • Varite, Inc
  • Deerfield, IL
  • Technical Lab Manager Role and Responsibilities: The client team is fast-paced, high-performing team; responsible for dr...
  • 3/27/2024 12:00:00 AM

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Help Desk Support Specialist Forbes Technical Consulting Itasca, IL
  • Open
  • Lombard, IL
  • front runner Help Desk Support Specialist VIVA USA Inc Chicago, IL 60684 posted yesterday More... front runner IT Help D...
  • 3/26/2024 12:00:00 AM

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Technical - Help Desk Support (Information Technology)
  • Pyramid Consulting, Inc
  • Chicago, IL
  • Immediate need for a talented Technical - Help Desk Support (Information Technology). This is a 03+ Months Contract oppo...
  • 3/24/2024 12:00:00 AM

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Help Desk Support Level 2 - MSP
  • GSD Technologies
  • Saint Charles, IL
  • Job Description Job Description Do you have 3-5 years' experience within an MSP type of environment? Do you enjoy helpin...
  • 3/24/2024 12:00:00 AM

Cicero (originally known as Hawthorne) is a suburb of Chicago and an incorporated town in Cook County, Illinois, United States. The population was 83,891 at the 2010 census. As of 2013, the town had a total population of 84,103, making it the 11th largest municipality in Illinois. The town of Cicero is named after Marcus Tullius Cicero, the Roman statesman and orator. According to the 2010 census, Cicero has a total area of 5.86 square miles (15.18 km2), all land. Cicero formerly ran from Harlem Avenue to Western Avenue and Pershing Road to North Avenue; however, much of this area was annexed ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$65,116 to $81,750
Cicero, Illinois area prices
were up 0.8% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020