Help Desk Support, Sr. jobs in Champaign, IL

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

H
Office support
  • Help at Home
  • Danville, IL FULL_TIME
  • Help at Home is hiring Office Support in your area! We offer weekly pay starting at $16.00 per hour!

    Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities.

    We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference.

    The focus of this position is to encourage and provide client satisfaction while maintaining operational compliance with company policy and state / federal guidelines.

    Office Support will assist with duties such as answering calls, toxicology screenings, in-home visits, client satisfaction surveys, and any other duties, as assigned.

    Benefits

    Our team is the foundation of our work. We offer :

    • Weekly pay starts at $16.00 per hour
    • Direct deposit and cash card
    • Healthcare, dental, and vision insurance
    • Paid time off
    • 401k
    • Ongoing, in-depth training opportunities
    • Meaningful work with clients who need your help
    • Career growth and experience with an industry leader with 40 years of history in a high-demand field

    Responsibilities

    • Answer phones promptly, direct calls appropriately, and take clear, detailed messages
    • Take toxicology samples for testing labs
    • Conduct in-home supervisory visits to clients
    • Assist with in-home visits
    • Conduct client satisfaction surveys
    • Prepare monthly supply order
    • Maintaining patient and employee files and all related paperwork
    • Any other duties, as assigned

    Minimum Qualifications

    • High school diploma or GED
    • Valid driver's license
    • Access to insured and reliable transportation
    • Experience working in an administrative / clerical role
    • Professional written and verbal communication skills

    The above statements describe the general nature and level of work being performed by people assigned to this classification.

    They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion, or other legally protected status.

    Last updated : 2024-03-23

  • 3 Days Ago

H
Office Support
  • Help at Home
  • Champaign, IL FULL_TIME
  • Help at Home is hiring an Office Support!! $16 Hourly!! We offer weekly pay!! Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Ou...
  • 11 Days Ago

R
IT Help Desk II
  • Rosecrance Health Network
  • Champaign, IL FULL_TIME
  • Position Purpose: Provide direct end user support in the central Illinois region to ensure proper computer operations so that end users can accomplish business tasks. Assist IT team with answering hel...
  • 1 Day Ago

C
IT Help Desk II
  • Careers
  • Champaign, IL FULL_TIME
  • Position Purpose: Provide direct end user support in the central Illinois region to ensure proper computer operations so that end users can accomplish business tasks. Assist IT team with answering hel...
  • 1 Day Ago

U
Associate Help Desk Specialist - Technology Services
  • Universtiy of Illinois Urbana-Champaign
  • Urbana, IL FULL_TIME
  • Associate Help Desk Specialist Technology Services University of Illinois at Urbana-Champaign The Technology Services Help Desk has an opening for an IT Support Associate. This position provides techn...
  • 10 Days Ago

I
Help Desk Specialist - College of Veterinary Medicine
  • illinois
  • Urbana, IL FULL_TIME
  • Duties and Responsibilities – Help Desk Specialist · Shared responsibility of responding to user needs through the ticketing system and assisting with desktop support activities. · Remote, desk-side a...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Support, Sr. jobs found in Champaign, IL area

W
Administrative and Operational Support Coordinator
  • Wolfram
  • Champaign, IL
  • Wolfram, creator of Mathematica, Wolfram Alpha and Wolfram Language, is seeking an Administrative and Operational Suppor...
  • 3/29/2024 12:00:00 AM

M
[Work From Home] Part-time Tech Support Specialist (20-30 hours /week); Job Location: Illinois
  • meShare Inc.
  • Champaign, IL
  • **[Work From Home] Part-time Tech Support Specialist (20-30 hours /week); Job Location: Illinois** Customer Care Champai...
  • 3/28/2024 12:00:00 AM

M
Support Specialist
  • Michaels Stores
  • Champaign, IL
  • Support Specialist page is loaded **Support Specialist** **Support Specialist** locationsChampaign-2109 N Prospect Ave t...
  • 3/28/2024 12:00:00 AM

F
Wealth Management Trust Operations Service Support Specialist
  • First Busey Corp
  • Urbana, IL
  • ** Wealth Management Trust Operations Service Support Specialist** **Job Category****:** Service Support **Requisition N...
  • 3/28/2024 12:00:00 AM

F
Information Systems Analyst
  • Flex-N-Gate Corporation
  • Urbana, IL
  • Flex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of th...
  • 3/27/2024 12:00:00 AM

M
Clinical Systems Analyst II
  • Memorial Health
  • Decatur, IL
  • Overview: As a Clinical System Analyst II you'll work in assisting in developing, modifying, and administering an array ...
  • 3/27/2024 12:00:00 AM

F
Treasury Management Support Specialist
  • First Busey Corp
  • Champaign, IL
  • ** Treasury Management Support Specialist** **Job Category****:** Service Support **Requisition Number****:** TREAS00437...
  • 3/27/2024 12:00:00 AM

R
Team Leader - Case Management and Community Support Team
  • Rosecrance Inc.
  • Champaign, IL
  • Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: Oversees a team of case man...
  • 1/30/2024 12:00:00 AM

Champaign (English: /ˌʃæmˈpeɪn/) is a city in Champaign County, Illinois, United States. The city is 135 miles (217 km) south of Chicago, 124 miles (200 km) west of Indianapolis, Indiana, and 178 mi (286 km) northeast of St. Louis, Missouri. The United States Census Bureau estimates the city was home to 87,432 people as of July 1, 2017. Champaign is the tenth-most populous city in Illinois, and the state's fourth-most populous city outside the Chicago metropolitan area. It is included in the Champaign–Urbana metropolitan area. Champaign is notable for sharing the campus of the University of Il...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$58,542 to $73,498
Champaign, Illinois area prices
were up 1.3% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020