Help Desk Support, Sr. jobs in Connecticut
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
IT Support/Help Desk Analyst (FT)
- Global Help Desk Services, Inc.
-
Rocky Hill, CT
FULL_TIME
-
Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30pWho We Are:
We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.What We’re Looking For:
Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.
This position entails:- Resolving support issues to decrease downtime for customers.
- Providing excellent documentation skills in call-tracking systems.
- Possessing strong troubleshooting skills because half of what we do is non-shrink-wrap-related.
- Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
- Working as a team player (communicating well with w/coworkers & managers).
- Enhancing business, verbal, and written skills.
Requirements:- Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
- Must also type at least 30 WPM.
- Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification.
- A drug test will be required.
Reports to: Team Lead.Company Benefits:- Vacation and Sick benefits start accruing on 1st day of training.
- Nine paid holidays (with or without Personal days).
- $270 toward employee’s monthly medical premium paid by the company.
- $10K life insurance and Short-term disability paid by the company.
- Dental, Long-term disability, and additional Voluntary Term Life insurance available.
Only those candidates selected for an interview will be contacted. - 5 Days Ago
IT Support / Help Desk Analyst (FT)
- Global Help Desk Services, Inc.
-
Rocky Hill, CT
FULL_TIME
- Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
- 19 Days Ago
Bilingual IT Help Desk Analyst
- Global Help Desk Services, Inc.
-
Rocky Hill, CT
FULL_TIME
- Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
- 11 Days Ago
Bilingual Spanish Help Desk Analyst
- Global Help Desk Services, Inc.
-
Rocky Hill, CT
FULL_TIME
- Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd shift Wed-Sat 11p-9:30a...
- 16 Days Ago
Help Desk and Support Intern
- Choate Rosemary Hall
-
Wallingford, CT
INTERN
- Responsible for the management and performance of Help Desk duties. Performs advanced work in cataloguing/inventory management, and handling support tickets. Work is subject to regular interactions by...
- 2 Months Ago
Help Desk Support Technician
- KBE Building Corp
-
Farmington, CT
FULL_TIME
- KBE Building Corporation: Relationships Are Everything! Join our team today!! KBE’s relationship focus means that you can count on us to do the right thing at all times and work in the best interests ...
- 18 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
Help Desk Support Technician
- Mastech Digital
-
Marlborough, MA
- TITLE: User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote DURATION: 6 mo...
- 4/15/2024 12:00:00 AM
I.T. Support Specialist
- Jhppharma
-
Rochester, MI
- **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
- 4/15/2024 12:00:00 AM
Help Desk Support
- nLeague
-
Indianapolis, IN
- Lead Install Tech Location: Indianapolis, IN Duration: 12 Months Client: IN-IOT Job Id: (727311) Candidate must currentl...
- 4/15/2024 12:00:00 AM
Help Desk Support Technician - Remote
- F2Onsite
-
Syracuse, NY
- Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
- 4/14/2024 12:00:00 AM
Associate Help Desk Support Technician - Sioux Falls
- Sanford Health
-
Sioux Falls, SD
- Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
- 4/14/2024 12:00:00 AM
Help Desk Support
- System Soft Technologies
-
Fairfield, CA
- POSITION: Help Desk Support LOCATION : 100% onsite Fairfield and Redding, CA DURATION : 6 Months Open for C2C Candidates...
- 4/13/2024 12:00:00 AM
Tier 1, Help Desk Support Technician
- Centre Technologies
-
Tulsa, OK
- We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician...
- 4/12/2024 12:00:00 AM
Help Desk Support Technician
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 4/11/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$66,499 to $83,484
Most Popular Cities in Connecticut for Help Desk Support, Sr. Jobs
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019