Help Desk Support, Sr. jobs in Colorado

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

We are in search of individuals who can showcase their capacity to operate with flexibility and demonstrate a keen awareness of our team’s mission. Collaborating closely with key stakeholders, a successful candidate will be instrumental in crafting and implementing enterprise business solutions for our users leveraging the ServiceNow platform. Serving as a technical expert, they will lead the configuration, development, support, and maintenance of an extensive, customized suite of ServiceNow applications.

Utilizing both the ServiceNow platform and their own proficiency, the candidate will play a pivotal role in the implementation of enterprise business solutions tailored to our users’ needs. As a valued member of a cross-functional team, responsibilities encompass not only enhancing the ServiceNow platform but also spearheading the introduction of new products and the creation of bespoke ServiceNow solutions. The ideal candidate will provide strategic and tactical support to users, manage multiple projects concurrently, and seamlessly adapt to evolving priorities. If you possess the skills and expertise to excel in this dynamic position, we invite you to apply and become an integral part of our forward-thinking team

What you'll do:

• Work with internal stakeholders, ServiceNow, and vendor partners to guide initial implementation of ServiceNow
• Provide comprehensive production support encompassing Tier 2 helpdesk support workflows, report administration, system maintenance activities, and various types of documentation including technical, training, and metadata.
• Provides IT infrastructure expertise, business process revision, web content management, backup and recovery procedures, issue identification and resolution, system optimization, capacity planning, adherence to security protocols, and maintaining standard operating procedures.
• Collaborate with internal development teams to assist with the creation of custom ServiceNow integrations and applications
• Perform continuous system and software monitoring to ensure uninterrupted operations and collaborate with Service Desk and maintenance teams for issue resolution and operational metric analysis.
• Ensure that we are always making use of the latest features and are on the cutting edge of ServiceNow’s roadmap
• Optimize stability and usability of ServiceNow through regular configuration review and optimization as well as application of latest upgrades/updates
• Collaborate with team members to design appropriate workflows to address business needs or solutions to address technical issues
• Load, manipulate, and maintain data between ServiceNow and other systems as necessary
• Generate operational reports and KPI analysis
• Maintain production system reliability through utilization of change management process.
• Monitor health, usage, and overall compliance of the application

Who you are: 

• BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
• 5 years of hands-on experience as ServiceNow Administrator
• ServiceNow Certified System Administrator
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
• Experience with HRSD module of ServiceNow
• Experience with development of custom ServiceNow applications (App Engine)

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The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.