Help Desk Support, Sr. jobs in Bristol, CT

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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IT Support/Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.

    Expected Hours (subject to change):
    Full-Time Open Position(s): Mon, Thu-Sat 8a-6:30p

    Who We Are:

    We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For:

    Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

    This position entails:
    • Resolving support issues to decrease downtime for customers.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non-shrink-wrap-related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player (communicating well with w/coworkers & managers).
    • Enhancing business, verbal, and written skills.

    Requirements:
    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience.
    • Must also type at least 30 WPM.
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification.
    • A drug test will be required.
    Reports to: Team Lead.

    Company Benefits:
    • Vacation and Sick benefits start accruing on 1st day of training.
    • Nine paid holidays (with or without Personal days).
    • $270 toward employee’s monthly medical premium paid by the company.
    • $10K life insurance and Short-term disability paid by the company.
    • Dental, Long-term disability, and additional Voluntary Term Life insurance available.

    Only those candidates selected for an interview will be contacted.
  • 21 Days Ago

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IT Support/Help Desk Analyst (PT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon, Tue, Fri 8a-12pWho We Are: We are a growing techn...
  • 21 Days Ago

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IT Support / Help Desk Analyst (FT)
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): 3rd Shift - Sun-Tue 7p-7a; Wed 7p-1a.Who We Are:We are ...
  • 1 Day Ago

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Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Sun-Wed 8a-6:30pWho We Are:...
  • 1 Month Ago

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Help Desk Support Technician
  • KBE Building Corp
  • Farmington, CT FULL_TIME
  • KBE Building Corporation: Relationships Are Everything! Join our team today!! KBE’s relationship focus means that you can count on us to do the right thing at all times and work in the best interests ...
  • Just Posted

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IT Help Desk Associate
  • HRP Associates, Inc.
  • Farmington, CT FULL_TIME
  • Job Description: HRP Associates, Inc. is growing, and we have an immediate full-time IT Help Desk Associate opportunity in our Farmington, Connecticut office for an individual with 0 to 5 years of exp...
  • 2 Days Ago

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0 Help Desk Support, Sr. jobs found in Bristol, CT area

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Automation Systems Analyst
  • The Judge Group
  • Plainville, CT
  • About Us Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food produ...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist (13929) Full Time | Springfield - Springfield, VA chevron_right
  • Tucci Learning Solutions, Inc.
  • Springfield, MA
  • Help Desk Support Specialist Job Details Level Experienced Job Location Springfield - Springfield, VA Remote Type N/A Po...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 3/27/2024 12:00:00 AM

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HRIS Systems Analyst
  • Ledgent Technology
  • Bristol, CT
  • Essential Job Functions and Responsibilities: * Conducts weekly data audits and mass data imports * Enters Personnel Act...
  • 3/27/2024 12:00:00 AM

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Help Desk Specialist (26493)
  • Dahl Consulting
  • Hartford, CT
  • Job Description Job Description Help Desk Specialist Pay Rate: $20-25/hr depending on experience plus benefits Duration:...
  • 3/27/2024 12:00:00 AM

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Systems Analyst, ERP
  • Revolution Technologies
  • Middlebury, CT
  • The Systems Analyst's role is to define, develop, test, analyze, and maintain software applications in support of the ac...
  • 3/25/2024 12:00:00 AM

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Desktop Support Technician
  • eTeam
  • Farmington, CT
  • Position: Desktop Support Tech Location: 1 Carrier Place, Farmington, CT, 06032 (Onsite) Duration: 6 Month contract to h...
  • 3/25/2024 12:00:00 AM

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IT Systems Support Technician
  • RSI
  • Norwalk, CT
  • Job Description Job Description Are you passionate about technology and looking for a challenging role in IT as a System...
  • 3/24/2024 12:00:00 AM

Bristol is a suburban city located in Hartford County, Connecticut, United States, 20 miles (32 km) southwest of Hartford. The city is also 120 miles southwest from Boston, and approximately 100 miles northeast of New York City. As of the 2010 census, the population of the city was 60,477. Bristol is best known as the home of ESPN, whose central studios are in the city. Bristol is also home to Lake Compounce (1846), America's oldest continuously operating theme park. Bristol was known as a clock-making city in the 19th century, and is home to the American Clock & Watch Museum. For silver enth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$66,666 to $83,696
Bristol, Connecticut area prices
were up 1.7% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020