Help Desk Support, Sr. jobs in Billings, MT

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time)Ballantine-Montana
  • Axiom Technologies
  • Ballantine, MT PART_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

    We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

    IT Skills and Experience

    • Desired Experience:
    • Computer OS/Peripherals troubleshooting
    • Handling Different PC Operating Systems ( Windows 7/8 and 10)
    • Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
    • Basic knowledge of SOE and group policies
    • Printer support
    • Good knowledge of MS Office tools installation & troubleshooting
    • Excellent customer service and people skills
    • Field experience supporting a variety of technologies and services
    • Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
    • Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

    Who You Are

    • Reliable transportation
    • Flexible schedule and commitment to work on demand when required
    • Resilient and able to face and resolve conflicts.
    • The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
    • Customer-oriented and cool-tempered.
    • Works well under pressure.Pro-active/Self-starter.Team player.

    Personal Attributes:

    • Excellent End-user computing skills.
    • Good knowledge of Infrastructure support.
    • Strong analytical and problem-solving capabilities
    • Well-organized and extremely detail-oriented
    • Strong customer service ethic and great communication skills, both oral and written
    • Passionate about delivering quality no matter what you are doing
    • Can work both independently and in a collaborative team-oriented environment
    • A self-starter, motivated to push the limits and think outside of the box
    • Fondness for solutions that are simple, elegant, and effective
    • Ability to work with and maintain confidential information

    In-depth knowledge of:

    • Windows OS (e.g. XP, Vista, Windows 7, 10)
    • Microsoft Office applications
    • PC/Laptop hardware
    • PC/Laptop peripherals, including printers
    • Mobile devices

    Basic knowledge of:

    • Active Directory
    • Exchange
    • Apple OS
    • SCCM

    IT Qualifications

    At least one of the following:

    • PC/Laptop OEM Maintenance Certification
    • CompTIA A Certification
    • Microsoft Certified IT Professional (MCITP) certification in the desktop area
    • Microsoft Office Specialist (MOS) Certification

    Experience in a similar role

    • 2 years of relevant experience.
    • Ready to travel 10-20 Miles as per the requirement

    Perk & Benefits

    • Flexible Work Arrangement (Rostering System)
    • Experience an array of different IT projects/work cases
    • Be your Own Boss! (Take IT requests/work cases of your own choosing)

    What next?

    If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.us@axiomtechnologies.com

  • 1 Month Ago

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IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Laurel)
  • Axiom Technologies
  • Laurel, MT FULL_TIME
  • Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
  • 1 Month Ago

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IT Help Desk Representative II
  • First Interstate BancSystem
  • Billings, MT FULL_TIME
  • **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is a hybrid work model based at our Great West Center branch in Billings, MT. What’s ...
  • Just Posted

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Direct Support Professional (DSP) Overnight Shift
  • Residential Support Services
  • Billings, MT PART_TIME,FULL_TIME
  • Residential Support Services is committed to helping adults with development disabilities of all ages lead fulfilling and meaningful lives. Our staff in the Billings and Laurel areas support over eigh...
  • 15 Days Ago

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Direct Support Professional (DSP) Weekend Shift
  • Residential Support Services
  • Billings, MT FULL_TIME,PART_TIME
  • Residential Support Services is committed to helping adults with development disabilities of all ages lead fulfilling and meaningful lives. Our staff in the Billings and Laurel areas support over eigh...
  • 14 Days Ago

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Travel Dialysis RN - Chronic
  • Healthcare Support
  • Billings, MT FULL_TIME
  • HealthCare Support is actively seeking a Travel Dialysis RN – Chronic to fill an opening in Billings, MT for a 13-week assignment. Benefits of this Travel Dialysis RN – Chronic with HealthCare Support...
  • 15 Days Ago

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0 Help Desk Support, Sr. jobs found in Billings, MT area

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In-App Support Specialist
  • Renaissance Services
  • Billings, MT
  • When you join Renaissance, you join a global leader in pre-K12 education technology! Renaissances solutions help educato...
  • 4/24/2024 12:00:00 AM

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Overnight Support Team Member
  • Whole Foods
  • Laurel, MT
  • Responsibilities Provides overnight support for assigned team to include receiving and preparing product and maintaining...
  • 4/24/2024 12:00:00 AM

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Child Support Investigator (05149)
  • State of Montana
  • The Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Child Support Ser...
  • 4/24/2024 12:00:00 AM

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Medical Support
  • US Navy
  • Billings, MT
  • About Navy Hospital Corpsmen provide treatment for thousands of Sailors and Marines, using quick thinking to help keep t...
  • 4/23/2024 12:00:00 AM

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Technical Services Support Specialist
  • Tyler Technologies
  • Billings, MT
  • The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and cour...
  • 4/22/2024 12:00:00 AM

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Direct Support Professional
  • COR Enterprises
  • Billings, MT
  • What is a Direct Support Professional? A Direct Support Professional is a person that provides supports and advocates fo...
  • 4/21/2024 12:00:00 AM

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Retail Sales and Store Support
  • Albertsons
  • Billings, MT
  • Job Description A Day in the Life: Our sales and store support teams, also known as clerks in the grocery world, play an...
  • 4/20/2024 12:00:00 AM

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Senior Manager, Global Customer Support
  • Cornerstone onDemand
  • Billings, MT
  • **Job Title: Senior Manager, Global Customer Support** **Job Description:** The Senior Manager, Global Customer Support ...
  • 4/20/2024 12:00:00 AM

Billings is the largest city in the U.S. state of Montana, with a population estimated at 109,642 as of 2017. Located in the south-central portion of the state, it is the seat of Yellowstone County and the principal city of the Billings Metropolitan Area, which has a total a population of 170,498. It has a trade area of over 500,000. Billings was nicknamed the "Magic City" because of its rapid growth from its founding as a railroad town in March 1882. The city is named for Frederick H. Billings, a former president of the Northern Pacific Railroad. With one of the largest trade areas in the Uni...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,935 to $75,245
Billings, Montana area prices
were up 3.1% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020