Help Desk Support, Sr. jobs in Beaumont, TX
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
Help Desk Technician
- Harbor Healthcare System
-
Beaumont, TX
FULL_TIME
-
We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area.
Job Description:
Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Primary Tasks:- Responds to service requests either on the phone, via email, in person or through remote access.
- Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and software
- Actively seeks timely resolution to end user problems, interfaces with third party support when necessary
- Creates and Administers Active Director User account and permissions, as well as exchange mailboxes
- Performs employee moves, transfers and new hire deployments
- Documents problems as well a corrective procedure gathers end user feedback to improve processes and procedures
- Analyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.
- Supports Windows 7 – 10 desktop and laptops (physical and virtual)
- Supports mobile devices iPhones and iPads, performs hardware repairs when necessary
Secondary Tasks:- Assists with administration of network servers, switches, routers and firewalls
- Assists with support of IP PBX's
- Assists with nightly backups
Qualifications / Required Skills:- Strong troubleshooting and logical problem-solving skills
- Ability to resolve basic to intermediate hardware, software and connectivity problems
- Ability to work Independently
- Experience with data and voice cabling
- Experience with network printers, copiers, scanners
- Experience with Apple iOS
- Familiarity with UEM specifically AirWatch/Workspace
- Familiarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 – 2012
- Familiarity with VPN, LAN and WAN troubleshooting
- Familiarity with VDI environment specifically VMWare Horizon View 5.5 – 7 experience with thin clients
- Familiarity with Cisco Meraki Firewalls, Switches, Access points
- Knowledge of VMWare vSphere 5.5 – 7
- Knowledge of Cisco and Fortinet phone systems
- Effective written and verbal communication
- Ability to travel - must have reliable transportation
- Clean background and drug screen
Benefits:- Semi-monthly pay periods - Direct Deposit
- Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)
- PTO (Personal Time Off)
- Holiday Pay
Please apply directly through this website, complete the online application, and attach resume.
- 7 Days Ago
Help Desk Technician - Full Time - Beaumont
- Harbor Healthcare System
-
Beaumont, TX
FULL_TIME
- We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area. Job Description: Harbor Healthcare is looking for a Help Desk Technician to join a sma...
- 13 Days Ago
Travel Nurse RN - Dialysis - $1,936 per week
- Healthcare Support
-
Beaumont, TX
FULL_TIME
- Healthcare Support is seeking a travel nurse RN Dialysis for a travel nursing job in Beaumont, Texas.Job Description & RequirementsSpecialty: DialysisDiscipline: RNStart Date: 03/04/2024Duration: 13 w...
- 10 Days Ago
Part-Time Sales Help
- Lids
-
Beaumont, TX
PART_TIME
- About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
- 1 Month Ago
Sr Cook
- Deans Professional Services
-
Livingston, TX
FULL_TIME
- Job Description Job Description Dean’s Professional Services is now hiring a qualified, patient-care-focused Lead Cook to work for a Healthcare Facility in Brazos Livingston, TX. We are on a mission t...
- 3 Days Ago
Sr Operator
- honeywell
-
Orange, TX
FULL_TIME
- Produce high quality products and services for our customers. You will assemble and inspect product to ensure the highest quality product is provided to our customers. You will be responsible for your...
- 26 Days Ago
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0 Help Desk Support, Sr. jobs found in Beaumont, TX area
Support Specialist (Warehouse, Inventory Control & Will Call)
- Swagelok Southeast Texas
-
Nederland, TX
- Position Summary: This sales support role provides the opportunity to learn and experience different aspects of the busi...
- 4/24/2024 12:00:00 AM
Support Specialist (Warehouse, Inventory Control & Will Call)
- Swagelok Southeast Texas
-
Nederland, TX
- Job Description Job Description Position Summary: This sales support role provides the opportunity to learn and experien...
- 4/24/2024 12:00:00 AM
Senior Desktop Support Technician
- Randstad Digital Americas
-
Orange, TX
- Title: Desktop Support Technician Location: Orange, Texas 77630 Duration: 12 month contract (w2 and full time hours) wit...
- 4/23/2024 12:00:00 AM
Senior Desktop Support Technician
- Randstad Digital Americas
-
Orange, TX
- Title: Desktop Support Technician Location: Orange, Texas 77630 Duration: 12 month contract (w2 and full time hours) wit...
- 4/21/2024 12:00:00 AM
Program Support Specialist
- MMC Group LP
-
Beaumont, TX
- Job Description Job Description JOB SUMMARY: The Program Support Specialist supports the mission of client by providing ...
- 4/21/2024 12:00:00 AM
Program Support Specialist
- MMC Group LP
-
Port Arthur, TX
- Job Description Job Description JOB SUMMARY: The Program Support Specialist supports the mission of client by providing ...
- 4/21/2024 12:00:00 AM
Program Support Analyst
- MMC Group LP
-
Port Arthur, TX
- Job Description Job Description Job description JOB SUMMARY: The Program Support Specialist supports the mission of clie...
- 4/21/2024 12:00:00 AM
Application System Analyst Lead - Hospital Billing
- Christus Health
-
Beaumont, TX
- Description Summary: The Information Services Lead is responsible for leading and coordinating the efforts and content w...
- 4/20/2024 12:00:00 AM
About Beaumont, Texas
Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas.
Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,750 to $75,012
Beaumont, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Help Desk Support, Sr. do?
Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020