Help Desk Support, Sr. jobs in Arlington, VA
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- Edgewater Federal Solutions, Inc.
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Washington, DC
FULL_TIME
-
Overview
Edgewater Federal Solutions is hiring a Sr. Help Desk Support Service Specialist to support a Federal contract in the DC area. This is a full-time position wtih full time benefits.
Responsibilities
Resolves inquiries and requests for assistance with organization's computer systems or PC's; resolves customer inquiries for one or more products or services. Analyzes complex issues and determines appropriate technical area or vendor to resolve problems.Qualifications
Education: Associate’s degree (Bachelor's Degree preferred) or Certificates from technical training institute
Experience Required: A minimum of five years computer support experience required. Technician is familiar with standalone and network computers, local area networks and wide area networks.
In order to obtain a badge, US citizenship is required.
Specialized Experience: At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards. The technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude. This is a Windows based position.
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law. #LI-SW1
- Just Posted
- Ultimate
-
Fairfax, VA
FULL_TIME
- Job Description Ultimate Staffing is recruiting for a Help Desk Support Coordinator in Fairfax, VA! This is an on-site role, Monday-Friday from 8-5pm, paying $45k annually. Looking for candidates with...
- 16 Days Ago
- Top Tier Reps LLC
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Fairfax, VA
FULL_TIME
- We are seeking a motivated, career, and customer-oriented Help Desk Support Coordinator. The ideal candidate will be extremely detail-oriented, well organized, and self-motivated with the ability to j...
- 18 Days Ago
- PROGRESSIVE LIFE CENTER
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Washington, DC
FULL_TIME
- Progressive Life Center, Inc. (PLC) is a Black-led organization, providing culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, t...
- Just Posted
- The Ford Agency
-
Washington, DC
FULL_TIME
- Job Details Posted April 22, 2024 LocationWashington D.C. Job Type Temporary Industry Non-Profits & Foundations ContactTemporary Team Job Description A national healthcare association is working with ...
- Just Posted
- RWD Consulting, LLC
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Patuxent River, MD
FULL_TIME
- Help Desk Support Specialist The candidate shall meet the applicable information assurance certification requirements at time of hire, including: (1) DoD-approved information assurance workforce certi...
- 4 Days Ago
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0 Help Desk Support, Sr. jobs found in Arlington, VA area
- General Dynamics Information Technology
-
Arlington, VA
- Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting an...
- 4/25/2024 12:00:00 AM
- Robert Half
-
Alexandria, VA
- Job Title: Help Desk Analyst II Location: Alexandria, VA Position Type: Contract to Hire Schedule: Hybrid - Flexible - 3...
- 4/24/2024 12:00:00 AM
- DecisionPoint | Cortek
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Arlington, VA
- Overview: DecisionPoint is currently looking for a Junior Help Desk Support Services Specialist in support of The Depart...
- 4/24/2024 12:00:00 AM
- Strativia
-
Upper Marlboro, MD
- Job Purpose: We are seeking a highly organized and technically proficient individual to join our team as a Financial Man...
- 4/22/2024 12:00:00 AM
- HumanTouch, LLC
-
White Oak, MD
- Job Description Job Description Help Desk Analysts provide IT support for over 22000 worldwide customers by diagnosing a...
- 4/22/2024 12:00:00 AM
- Robert Half
-
Washington, DC
- Position: Temporary IT Support Specialist - MAC Experience Required Location: George Town - Washington, DC Duration: Tem...
- 4/21/2024 12:00:00 AM
- Lawelawe Management Group LLC
-
Washington, DC
- The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, proble...
- 4/21/2024 12:00:00 AM
- Lawelawe Management Group LLC
-
Fort Belvoir, VA
- The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, proble...
- 4/21/2024 12:00:00 AM
About Arlington, Virginia
were up 1.3% from a year ago