Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description: . From initial clean-up to complete rebuilds, Blackmon Mooring / BMS CAT is there every step of the way. We work on multi-million dollar commercial projects, several thousand dollar residential losses, and everything in between. Founded in 1948, we have a long-standing reputation as a leader in our industry. They are currently expanding their IT helpdesk to support the needs of a growing organization. This role will be supporting 1200 end-users and 3500-4000 enterprise devices, meeting the demand of a fast-growing business. This role may have additional tasks or travel added as the organization develops. Skills: Office 365, Windows 10, help desk support, active directory, zendesk, okta, airwatch, Salesforce, macrium reflect Top Skills Details: Office 365,Windows 10,help desk support,active directory Additional Skills & Qualifications: 85% Helpdesk supporting field offices and end users / 15% hands-on Desktop Support at HQ Resolve basic to complex retail site systems issues spanning multiple hardware and software environments in an expedient manner; Lead efforts to establish standards for IT configuration and usage; Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications per defined procedures; Assist in providing tier two-level help desk support; Lead in projects related to hardware and software releases and roll-outs, including store migrations; Adhere to defined help desk request- and problem-solving process; Test fixes to ensure the problem has been adequately resolved; Evaluate documented resolutions and analyze trends for ways to prevent future problems; Perform work in a manner to minimize the impact on stores and users resulting from maintenance or project-related activities; Escalate problems (when required) and alert management to emerging trends in incidents; Participate in 7x24x365 on-call support rotation process; and Independently travel to reach store locations, including 4 hours or more per day drives. High School diploma plus three-to-five years' related experience, Bachelor's degree, and related experience preferred; Certification preferred: MCA, MCA w/Enterprise, CompTIA A Valid, current driver license, and the ability to meet driver approval standards for an insured driver. Experience Level: Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
At Barrage Systems, we are passionate about delivering IT solutions and services that transform the way our clients do business. We are committed to leveraging the power of technology and innovation f...
Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
Job Summary: 50% On-site We are seeking an experienced analyst to serve as the primary customer point-of-contact for our engineering systems and reports. The ideal candidate will be an intermediary an...
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
Arlington is a city in the U.S. state of Texas, located in Tarrant County. It is part of the Mid-Cities region of the Dallas–Fort Worth–Arlington metropolitan area, approximately 12 miles (19 km) east of downtown Fort Worth and 20 miles (32 km) west of downtown Dallas.
According to the U.S. Census Bureau's estimate, the city had a population of 396,394 in 2017, making it the second-largest city in the county (after Fort Worth) and the third-largest in the metropolitan area. Arlington is the forty-eighth-most populous city in the United States, the seventh-most populous city in the state of Tex...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,245 to $75,634
Arlington, Texas area prices were up 2.2% from a year ago