Help Desk Support, Sr. jobs in Ann Arbor, MI

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

T
Help desk support
  • TEKsystems
  • Ann Arbor, MI FULL_TIME
  • Description :

    The Help Desk Representative will be located at the Domino's headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for Domino’s In-Store Operators.

    You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral equipment (touch screens, phones, printers, etc.

    for a multitude of retail stores across the world. They will follow up with customers to ensure calls are resolved and closed promptly.

    This team handles the "Tech 911" call for all domestic and international issues for Dominos retail stores. They are a 24 / 7 call center that utilizes the chat / email / call in functions.

    They support the clients, printers, digital signage and basic network troubleshooting as well as multiple other areas of the business that keep the company up and running efficiently.

    Other aspects and perks of the role include providing support to co-workers to ensure effective sharing of best practices (wearing both a teachers and students hat at all times).

    Increase knowledge through continuing Domino’s Pulse education classes. Working in / for the World Resource Center in Ann Arbor, Michigan.

    Skills :

    help desk support, help desk, troubleshooting, customer service, support, ticketing system, phone support, technical support, office 365, servicenow, software troubleshooting, hardware troubleshooting, sql queries

    Top Skills Details :

    help desk support,help desk,troubleshooting,customer service,support,ticketing system,phone support,technical support,office 365,servicenow,software troubleshooting,hardware troubleshooting

    Experience Level : Intermediate Level

    Intermediate Level

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-02

  • 23 Days Ago

T
Help Desk Support Representative
  • TEKsystems c/o Allegis Group
  • Ann Arbor, MI FULL_TIME
  • Job DetailsDescription:Day to Day: The Help Desk Representative will be located at the Clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for clients In-Store Operators....
  • 9 Days Ago

H
Direct support professional
  • Help at Home
  • Jackson, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay ranges from $17-$19 an hour! Offering weekly ...
  • 1 Day Ago

V
IT Help Desk Specialist
  • Versatrans, Inc.
  • Plymouth, MI FULL_TIME
  • About Versatrans: Versatrans is a growing screen printing business known for our commitment to quality, creativity, and customer satisfaction. We specialize in custom-designed apparel and promotional ...
  • 19 Days Ago

V
IT Help Desk
  • Victory Automotive Group
  • Canton, MI FULL_TIME
  • IT Help Desk Customer Service Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, cus...
  • 19 Days Ago

B
Help Desk Technician
  • Bluewater Technologies Group, Inc.
  • Wixom, MI FULL_TIME
  • Position Title: Help Desk Technician Team: Managed Services Reports To: Help Desk Manager Office Location: Wixom Who We Are: At Bluewater, we live for the opportunity to spread joy in the world throug...
  • 20 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Support, Sr. jobs found in Ann Arbor, MI area

D
Systems Analyst
  • Diverse Lynx
  • Bloomfield Hills, MI
  • Scope of Responsibilities: This position is primarily responsible for technical support in Bloomfield Hills, MO office. ...
  • 3/28/2024 12:00:00 AM

A
System Analyst
  • Ageatia Global Solutions
  • Lansing, MI
  • Job Description: We are seeking a Systems Analyst (SA) to manage and administer computer infrastructure and software. Th...
  • 3/28/2024 12:00:00 AM

P
System Analyst
  • Pan Asia Resources
  • Lansing, MI
  • Senior System Analyst Location: Lansing, MI Duration: 9 Months Contract Submissions: Jan 2 at 10:00 am EST Top Skills & ...
  • 3/28/2024 12:00:00 AM

W
Support Technician
  • Wayne County Regional Educational Service Agency
  • Wayne, MI
  • Technology. Date Posted: 3/4/2024 Location: Please See Posting Closing Date: 3/15/24 or filled. District: Wayne-Westland...
  • 3/28/2024 12:00:00 AM

A
Business Systems Analyst
  • Autodesk
  • Novi, MI
  • **Job Requisition ID #** 24WD76310 **Position Overview** Autodesk is the world's leading 3D software company. Offering a...
  • 3/28/2024 12:00:00 AM

P
IT Help Desk Specialist/ IT Support
  • PRIDE Healthcare
  • Rochester, MI
  • Job Description Job Description Job Title- Service Desk Representative Location- 2571 Product Drive, ROCH HILLS, MI 4830...
  • 3/27/2024 12:00:00 AM

J
I.T. Support Specialist
  • Jhppharma
  • Rochester, MI
  • **I.T. Support Specialist** (R-ITSS) Location: Rochester, Michigan **Position Summary:** Installs, modifies, and makes m...
  • 3/26/2024 12:00:00 AM

R
IT Support Technician
  • Reefer Peterbilt / TRP
  • New Boston, MI
  • Job Type Full-time Description Reefer Peterbilt is a second-generation family-owned full-service medium & heavy-duty tru...
  • 3/24/2024 12:00:00 AM

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$63,696 to $79,968
Ann Arbor, Michigan area prices
were up 1.3% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020