Help Desk Support, Sr. jobs in Ankeny, IA

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support clerk
  • Maven Workforce Pvt. Ltd
  • Des Moines, IA CONTRACTOR
  • The Iowa Department of Health and Human Services Division of Public Health is seeking a Help Desk Support Clerk in the Bureau of Radiological Health.

    This individual will provide customer service and technical help desk support to system users for the online licensing system. The candidate will assist users with basic questions and troubleshoot basic issues, escalating other application issues to a technical team when needed. The candidate will also provide administrative support in the Radiation Machines program.

    The ability to work independently with minimal oversight, maintain flexibility, multitask and take on additional duties and tasks that can vary from day to day is required. This individual will be required to possess strong attention to detail and organization skills in order to complete administrative duties.

    Key skill sets:

    ● Customer Service oriented with the ability to remain calm in a demanding environment.

    ● Excellent communication skills.

    ● Prior experience using license database software with the ability to troubleshoot technical issues related to the software and web-based services.

    ● Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.

    ● Administrative skills including but not limited to mail processing, data entry, and financial transactions.

    Job Type: Contract

    Salary: $26.00 per hour

    Expected hours: 8 per week

    Benefits:

    • 401(k)
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Experience level:

    • 6 years

    Schedule:

    • 8 hour shift

    Ability to Relocate:

    • Des Moines, IA 50319: Relocate before starting work (Required)

    Work Location: Hybrid remote in Des Moines, IA 50319

  • 1 Month Ago

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IT Help Desk Support
  • American business solutions inc
  • Des Moines, IA CONTRACTOR
  • Hello This is Sheetal from ABSI, Urgently looking for Help Desk Support for Des Moines Iowa location POSITION : HELP DESK SUPPORT LOCATION : DES MOINES IOWA ONSITE ONSITE INTERVIEW JOB DESCRIPTION : K...
  • 1 Month Ago

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IT Help Desk Support Analyst
  • Kemin
  • Des Moines, IA FULL_TIME
  • Overview Kemin is seeking an IT Help Desk Support Analyst to join our team in Des Moines, Iowa! This position provides customer support and maintenance within the corporate computing environment. This...
  • 23 Days Ago

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Help Desk Support 3 (601583)
  • Key Business Solutions, Inc.
  • Desmoines, IA FULL_TIME
  • Help Desk Support 3 (601583) Desmoines, IA 12 MONTHS Interview Mode: F2F (In Person) Short Description: The Help Desk Support will perform all roles of a Help Desk and Desktop Support team member. The...
  • 18 Days Ago

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Help Desk Analyst | Tier 1 Tech Support
  • Robert Half
  • Urbandale, IA PER_DIEM
  • If you're looking for a role as a Help Desk Analyst, where you will support local and field users, look at this opening at Robert Half with a rapidly expanding company in the Business services industr...
  • 2 Days Ago

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Help Desk
  • Info Origin Inc.
  • Des Moines, IA CONTRACTOR
  • Help Desk Role || Hybrid- Des Moines, IA || Contract Only Local candidates from Des Moines, IA are required. More than 6 years of experience is required. Key skill sets: Customer Service oriented with...
  • 1 Month Ago

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0 Help Desk Support, Sr. jobs found in Ankeny, IA area

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Field Operations Desktop Support Technician
  • HCLTech
  • Ames, IA
  • Role :- Field Operations Desktop Support Technician Location :- Ames, IA Job Description :- This position is for an expe...
  • 3/27/2024 12:00:00 AM

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IT Support Specialist
  • Workiva Inc.
  • Ames, IA
  • If you choose not to give your consent, parts of our website may not work. **Job Summary** IT Support Specialists suppor...
  • 3/27/2024 12:00:00 AM

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Technical Support Specialist
  • Aureon Consulting
  • Des Moines, IA
  • Aureon Consulting has in immediate need for a Technical Support Specialist with 1-3 years of experience. Role involves i...
  • 3/27/2024 12:00:00 AM

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Customer Support Engineer
  • Fastpath Solutions, LLC.
  • Des Moines, IA
  • **Customer Support Engineer** Support Des Moines, Iowa Minimum Experience **Mid-level** We decided to answer that challe...
  • 3/27/2024 12:00:00 AM

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Desktop Support Technician
  • HCLTech
  • Johnston, IA
  • End-User Support Technician: Job Description Background As a member of the End User Support team, the candidate will pro...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Specialist
  • Palmer Group
  • Ankeny, IA
  • Palmer Group has a fantastic opportunity for you in Ankeny. We are looking for multiple individuals who are natural conv...
  • 3/24/2024 12:00:00 AM

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IT Support Technician
  • Lifespace Communities
  • West Des Moines, IA
  • Community: Iowa Home Office Address: 4201 Corporate Drive West Des Moines, Iowa 50266 Pay Range $19.57-$24.44+ Hourly Li...
  • 3/24/2024 12:00:00 AM

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IT Support Technician
  • Life Space Communities
  • West Des Moines, IA
  • Community: Iowa Home Office Address: 4201 Corporate Drive West Des Moines, Iowa 50266 Pay Range $19. 57-$24. 44+ Hourly ...
  • 10/31/2023 12:00:00 AM

Ankeny is a city in Polk County, Iowa, United States and home to Des Moines Area Community College. Ankeny is a rapidly growing suburb just north of Des Moines, Iowa's capital city. Ankeny covers approximately 33 square miles and has a population estimated at 54,598 after a special census conducted in 2015. This census also estimated the city's growth at 5 persons per day. The U.S. Census Bureau recently named Ankeny the fastest growing city in the Midwest and the 4th fastest growing city in the United States. Ankeny is the 9th largest city in Iowa and the 3rd largest in Polk County. The po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$59,611 to $74,839
Ankeny, Iowa area prices
were up 0.8% from a year ago

Help Desk Support, Sr. in Altus, OK
Another place you can get Help Desk support software is zendesk.
December 31, 2019
Help Desk Support, Sr. in Elyria, OH
In the context of IT, the help desk carries the responsibility of resolving any technical issues that users may have.
December 06, 2019
Help Desk Support, Sr. in Fayetteville, AR
My current job is somewhat of a help desk/ L1 desktop support job.
January 31, 2020