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Help Desk Support, Sr. jobs in Arizona

Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Help Desk Support, Sr. jobs

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Help Desk Support Specialist
  • mPulse Mobile
  • Tucson, AZ FULL_TIME

  • Job Category: Account Management
    Requisition Number: HELPD001036



    Posting Details
        Posted: February 20, 2024

      Full-Time

      Locations

      Tuscon Remote

    Job Details

    Description

    Primary Responsibilities

    The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, returning voicemails and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk Team works closely together to ensure our callers receive an excellent customer experience.


    Essential Duties

    • 40 hours per week schedule M-F, daytime hours, with occasional overtime on-call duties
    • Support inbound calls for multiple health plans for password reset / registration assistance
    • Return voicemails/emails for password reset/registration assistance
    • May answer non-technical questions regarding functionality
    • Documents all customer incidents regardless of method of notification (phone, email, voicemail) in HealthTrio’s customer tracking software
    • Complete special projects or other duties as assigned.
    • Takes on-call duty as assigned.

    Skills and Qualifications
    • High School Diploma or GED
    • Effective verbal communication skills and problem-solving skills
    • Proficient in using multiple computer applications simultaneously
    • 1 year phone support or call center experience
    • Must be able to type a minimum of 30 wpm
    • Basic computer skills required; demonstrated proficiency with Microsoft Word and Outlook
    • Healthcare or medical industry experience preferred
    • Preference given if fluent in Spanish

    Work Environment
    • Flexibility to work remotely or in-office if located in Tucson, AZ.
    • Occasional off-hour/evening/weekend and/or overtime hours will be required
    • Small, family-like atmosphere as opposed to a large call-center environment
    • The essential functions of this position may be performed remotely or in a climate-controlled office environment. Some office areas will contain a significant amount of computer and peripheral equipment (e.g., printers) producing the associated electronic equipment noise
    • While performing the duties of this job, the employee is required to move about an office
    environment (from office to office); sit; use hands to finger, handle, or feel objects, tools, or
    controls; reach with hands and arms; talk or hear; taste or smell. Specific vision abilities required by the job include close vision, distance vision, color vision. Peripheral vision, depth perception, and the ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds; balance, stoop, kneel, or crouch.
  • 4 Days Ago
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Help Desk Support Specialist
  • CRS Temporary Housing
  • Phoenix, AZ FULL_TIME
  • Help Desk Support SpecialistJob Location: Corporate Headquarters10851 N. Black Canyon Hwy # 700, Phoenix, AZ 85029.Position Type: Full TimeJob Category: Information TechnologyThis position will provid...
  • 1 Month Ago
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IT Support / Help Desk
  • PK Tech
  • Phoenix, AZ FULL_TIME
  • BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30 minutes of 7th St and Camelback in Phoenix. 2) Your resume reflects a person trying to make a career out o...
  • 1 Month Ago
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Help Desk Support Specialist III
  • Chartis Federal
  • Huachuca, AZ FULL_TIME
  • DescriptionWe are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and p...
  • 1 Month Ago
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ACES/SKL Technician - Help Desk Support
  • INTECON
  • Fort Huachuca, AZ FULL_TIME
  • *Pipeline Position* ***Active DOD Security Clearance Required (Secret or Higher)*** INTECON is seeking a full-time Automated Communications Engineering Software (ACES) and Simple Key Loader (SKL) Tech...
  • 2 Days Ago
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IT Help Desk Support - Level III
  • K2 Staffing, LLC
  • Tempe, AZ FULL_TIME
  • Summary Our client is a leading IT Solutions Company in the Phoenix, AZ area and they are in need of a Help Desk Support Level III Technician. An IT Technician’s role is to ensure system operation and...
  • 2 Days Ago
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Help Desk Support, Sr. jobs at Popular Companies

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Help Desk Support Technician
  • Oakridge Staffing
  • Shelton, CT
  • Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
  • 4/26/2024 12:00:00 AM
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Help Desk Support Technician
  • Mastech Digital
  • San Diego, CA
  • TITLE: User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote DURATION: 6 mo...
  • 4/26/2024 12:00:00 AM
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I.T. Support Specialist
  • Husky Technologies
  • Milton, VT
  • In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
  • 4/26/2024 12:00:00 AM
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Help Desk Support Technician
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • Job Description Job Description Connexion’s mission is to provide "best in class" services to job seekers. We strive to ...
  • 4/25/2024 12:00:00 AM
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Network/Operations - Help Desk Support - Sr
  • LanceSoft Inc
  • Melville, NY
  • Must be onsite in the Manhattan NYC locations - hybrid Customer service oriented Service Desk Agent to provide technical...
  • 4/24/2024 12:00:00 AM
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Help Desk Support Technician - Remote
  • F2Onsite
  • Syracuse, NY
  • Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
  • 4/24/2024 12:00:00 AM
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I.T. Support Specialist
  • Husky Technologies
  • Milton, VT
  • In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
  • 4/24/2024 12:00:00 AM
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Associate Help Desk Support Technician - Fargo
  • Sanford Health
  • Fargo, ND
  • Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
  • 4/23/2024 12:00:00 AM
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About Arizona

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support, Sr. jobs
$60,307 to $75,711

Most Popular Cities in Arizona for Help Desk Support, Sr. Jobs

What does a Help Desk Support, Sr. do?

Help Desk Support, Sr. in Birmingham, AL
But even though help desk support does not directly generate profits, it plays a critical role in nearly all of the processes that do.
November 27, 2019
Help Desk Support, Sr. in Medford, OR
We will then offer customized support to your organization and convert your existing infrastructure into a more efficient workspace.
December 06, 2019
Help Desk Support, Sr. in Santa Barbara, CA
That can lead to inflated IT support and management costs, and can also damage the image of the IT function within the business at a time when management disillusionment and flattened budgets mean that corporate computing departments need all the friends they can get.
December 12, 2019
Before contacting the Help Desk, determine which messages you need to keep.
December 17, 2019