Help Desk Support, Sr. jobs in Alabama
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- LaunchTech, LLC
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Huntsville, AL
FULL_TIME
-
Location: Huntsville, AL / On-Site
**NOTE** THIS POSITION IS ON-SITE, WITH NO OPTION FOR REMOTE/TELEWORK. This position will be filled at Redstone Arsenal, Huntsville, AL.
LaunchTech believes in delivering excellence to our customers, partners, and most importantly, our employees. We are currently hiring a Help Desk Support Specialist ready to join our crew.It will be your responsibility to:- Collect and analyze data to provide technical resolutions
- Provide remote troubleshooting support for break/fix issues
- Provide escalation and status updates to MDA customers
- Provide technical support for enterprise projects that affect Service Desk workflows
- Resolve daily battle rhythm tasks
- Track all work using the Remedy ticketing system
- Utilize the mature knowledge database to assist customers
Requirements
Must have one of the following combinations of education and experience: HS Diploma (or GED) and 8 years of general experience; Associate's degree and 6 years of general experience; Bachelor's degree and 4 years of general experience; Master's degree and 2 years of general experience
- Must have 4 years of experience in help desk ticketing software, incident troubleshooting, and escalation, or using remote desktop management tools and familiarity with ITILv3 or related service delivery frameworks
- Must have experience working in a customer-facing role
- Must have experience with Microsoft Office and Access Database
- Must have a current DoD 8570 IAT Level II Certification (example: CompTIA Security CE)
- Must have, or obtain, an active DoD Secret Security Clearance
Desired Requirements:
- Have an ITILv3 Foundations certification
- Have experience with Remedy
- Have experience with desktop support, service desk/help desk or call center
Benefits
LaunchTech, LLC understands that you, the employee, are the most valuable asset to our company. We are committed to a comprehensive employee benefits program that helps YOU, the employee, stay healthy, feel secure, and maintain a positive work/life balance.
What We Offer You!
• Medical
• Dental
• Vision
• Paid Vacation
• 401K Match
• Basic Life and Accidental Death
• Discount Services
• and More!
Ready to join the LaunchTech Crew?LaunchTech is an Equal Opportunity Employer. Discrimination and harassment of any employees and applicants are prohibited. All qualified applicants will receive consideration for employment without regard to race, protected veteran status, color, sex, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, or any other protected classes outlined by federal or state local laws.
Visit www.welaunchtech.com to learn more about how we’re Solving the Present. Launching the Future.
- Collect and analyze data to provide technical resolutions
- 14 Days Ago
- Torch Technologies, Inc.
-
Huntsville, AL
FULL_TIME
- Job Description: Torch Technologies Inc., is seeking a IT Technical Support Specialist/Help Desk to support the IT Department. Duties includes: Installs, diagnoses, repairs, maintains, and upgrades al...
- 16 Days Ago
- quantum-intl
-
HUNTSVILLE, AL
FULL_TIME
- Job Title DESKSIDE SUPPORT/HELP DESK IT TECHNICIAN Education Associate Degree Location HUNTSVILLE, AL - , 35806 US (Primary) Career Level Entry Level Category Information Technology/Cyber Security Sal...
- 10 Days Ago
- K2 Staffing, LLC
-
Decatur, AL
FULL_TIME
- Summary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understandin...
- 25 Days Ago
- Axiom Technologies
-
Birmingham, AL
PART_TIME
- Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are look...
- 5 Days Ago
- Bousquet Holstein
-
Range, AL
FULL_TIME
- Bousquet Holstein PLLC is a versatile law firm with offices in Syracuse and Ithaca, representing clients across many industries. The firm’s clientele is comprised of businesses and individual clients ...
- 3 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
- Experis
-
Owings Mills, MD
- Our client, a global financial enterprise company, is seeking a Help Desk Support Agent to join their team. As a Help De...
- 5/9/2024 12:00:00 AM
- NetCentrics Corporation
-
Alexandria, VA
- Who We Are NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformatio...
- 5/9/2024 12:00:00 AM
- ActioNet, Inc.
-
Gulfport, MS
- Description ActioNet has an immediate opportunity for a Help Desk Support Technician requiring a Public Trust clearance ...
- 5/9/2024 12:00:00 AM
- ACL Digital
-
Jackson, MS
- Job Title: Help Desk Support Duration: 5 Months Contract Location: Onsite Job Description: Selected candidate’s role wil...
- 5/8/2024 12:00:00 AM
- GILLIG
-
Loveland, CO
- As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and...
- 5/8/2024 12:00:00 AM
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 5/6/2024 12:00:00 AM
- Mastech Digital
-
Marlborough, MA
- TITLE: User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote DURATION: 6 mo...
- 5/6/2024 12:00:00 AM
- Edge Communications
-
Plano, TX
- Job Description Job Description IT Support Specialist – L1 Reports to: IT Support Supervisor Location: Plano – In Office...
- 5/6/2024 12:00:00 AM