Help Desk Support jobs in Westland, MI

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • A-Line Staffing Solutions
  • Rochester, MI FULL_TIME
  • Job Title : Help Desk Support

    Pay : $18 / HR Bi-Weekly

    Job Type : Remote WFH Interview’s hosted ONSITE in Rochester, MI 5 Weeks of Training- 8 : 30a-5pm EST, After training the schedule will be either days or mids with weekend availability required.

    Help Desk Support Job Overview :

    • Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalated
    • Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, or appropriate software
    • Maintained records of every of communication transaction in call tracking system, problems and remedial actions taken, and next steps and contacts to resolution

    Help Desk Support Qualifications :

    • 1-2 Years of experience minimum
    • High school diploma or equivalent required
    • Good communication skills and the ability to explain technical information in non-technical terms
    • Knowledge of Windows and Mac operating systems
    • Knowledge of common software applications such as Microsoft Office, email clients, and web browsers

    Help Desk Support Benefits :

    • Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance.
    • A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

    How to Apply :

    If you are interested in this position, please apply OR submit your resume and cover letter to

    Verlin Miller

    vmiller@alinestaffing.com

    586-580-1269

    Last updated : 2024-03-26

  • Just Posted

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Help Desk Field Support Technician
  • Xpert Technologies
  • Sterling, MI FULL_TIME
  • HELP DESK/FIELD SUPPORT TECHNICIAN Xpert Technologies has been a leader in IT support since 1998. As we've continued to grow, so has our depth and knowledge of our highly skilled tech support speciali...
  • 20 Days Ago

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Direct support professional
  • Help at Home
  • Clinton, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • Just Posted

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Direct support professional
  • Help at Home
  • Farmington, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • 2 Days Ago

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Direct support professional
  • Help at Home
  • Flat Rock, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • 3 Days Ago

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Direct support professional
  • Help at Home
  • Rochester, MI FULL_TIME
  • Help at Home is hiring caregivers in your community TODAY! $400 hiring bonuses for all new Direct Support Professionals - COVID Relief Bonus! Starting pay up to $15 an hour! Offering weekly pay! Help ...
  • 25 Days Ago

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0 Help Desk Support jobs found in Westland, MI area

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Senior Solutions Engineer
  • DAKOTECH INC
  • Ann Arbor, MI
  • Job Description Job Description About the job Why Work Here? “Good pay with a work life balance! Professional yet laid b...
  • 3/28/2024 12:00:00 AM

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IT Support Specialist, Commonwealth//McCann // Detroit
  • Cw Mccann
  • Detroit, MI
  • IT Support Specialist, Commonwealth//McCann Tracking Code 10817-094 Job Description The IT Support Specialist will provi...
  • 3/27/2024 12:00:00 AM

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IT Support Specialist, Commonwealth//McCann
  • McCann Detroit
  • Detroit, MI
  • IT Support Specialist, Commonwealth//McCann Tracking Code 10817-094 Job Description The IT Support Specialist will provi...
  • 3/27/2024 12:00:00 AM

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IT Support Specialist, Commonwealth//McCann
  • McCann Worldgroup Shanghai
  • Detroit, MI
  • IT Support Specialist, Commonwealth//McCann Tracking Code 10817-094 Job Description The IT Support Specialist will provi...
  • 3/27/2024 12:00:00 AM

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HIE Support Specialist
  • Michigan
  • Ann Arbor, MI
  • **HIE Support Specialist** * Provide high quality service and operational support to providers, clinicians, and patients...
  • 3/27/2024 12:00:00 AM

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Affordable Housing Leasing Specialist
  • AGM Management
  • Troy, MI
  • Job Description Job Description Department: Administration Reports to: Director of Regional Management FLSA Status: Exem...
  • 3/26/2024 12:00:00 AM

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Assistant Store Manager
  • Ross
  • Westland, MI
  • GENERAL PURPOSE : Responsible for the management and supervision of all areas assigned by the Store Manager and follows ...
  • 3/26/2024 12:00:00 AM

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Computer Systems Validation Specialist
  • Ferndale Pharm Group Inc
  • Ferndale, MI
  • The Computer Systems Validation Specialist is responsible for the installation, configuration, and validation of the cor...
  • 3/25/2024 12:00:00 AM

Westland is a city in Wayne County in the U.S. state of Michigan. It is located about 16 miles (26 km) west of downtown Detroit. As of the 2010 census, the city had a total population of 84,094. It is the 10th largest city and 12th largest municipality in Michigan. According to the United States Census Bureau, the city has a total area of 20.45 square miles (52.97 km2), of which 20.43 square miles (52.91 km2) is land and 0.02 square miles (0.05 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$53,932 to $67,598
Westland, Michigan area prices
were up 1.2% from a year ago