Help Desk Support jobs in Washington

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support
  • Snoqualmie Indian Tribe
  • Snoqualmie, WA FULL_TIME
  • Description

    Under general supervision of supervisor, responsible for first response in answering, commenting, and replying to open incidents in the help desk. Ability to identify and organize tickets according to priority and forward tickets to techs/engineers. Strong aptitude in OS repairs, Spyware removal, virus removal, hardware, troubleshooting, and upgrades. Assist support staff with fieldwork as needed. Sets up and operates computer and machinery peripheral to computer for purpose of providing information to requesting clients. Work requires knowledge of computer logic and methodology to run computer systems. Work requires the ability to read and comprehend instruction manuals to make minor repairs to computer equipment.  


    This role provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware/software solutions, and supporting the internal IT Helpdesk. Will be responsible for administration and internal support of the company’s PCS, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.


    Essential Duties:

    • Manage PC setup and deployment for new employees using standard hardware, images, and software.
    • Install, test, and configure new workstations, peripheral equipment, and software.
    • Provide helpdesk support and resolve problems to the end user’s satisfaction.

    Additional Duties:

    • Monitor and respond quickly and effectively to requests received through the IT helpdesk.
    • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
    • Document internal procedures.
    • Assist with onboarding of new users.
    • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. 
    • Maintain inventory of all equipment, software, and software licenses. 
    • Report issues to the Service Desk for escalation. 
    • Assign users and computers to proper groups in Active Directory. 
    • Perform timely workstation hardware and software upgrades as required. 
    • Able to react to change productively and handle other essential tasks as assigned. 

    Requirements

    • Experience with computer workstation and laptop troubleshooting, printer repair, computer hardware, phones, PDAs, and faxes.
    • Strong aptitude in OS repairs, spyware and virus removal, hardware, upgrades, and troubleshooting.
    • Ability to read computer instruction manuals and comprehend directions therein in order to remedy minor computer equipment malfunctions.
    • Knowledge of computer logic to perform tasks listed under principal duties, and responsibilities.
    • Knowledge of methodology to run computer systems and to troubleshoot minor computer equipment malfunctions.
    • Knowledge of computer systems hardware and software including Windows and MS Office. 
    • Experience with end users and excellent customer service skills.
    • Machine, Tools, and/or Equipment Skills: MS Office; Windows XP; Windows 7; Windows Server 2008.
    • Interpersonal skills necessary to train others in computer systems.
    • Ability to communicate problems with supervisors as they become known.
    • Must maintain confidentiality.
    • Ability to meet deadlines.
    • Ability to always provide customers with outstanding customer care and service.
    • Additional or different functions may be assigned from time to time.
    • Can get along with other co-workers or peers without exhibiting behavioral extremes.
    • Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking to others.
    • Respond appropriately to criticism from a supervisor.

    Education & Experience:

    Education Required:

    • Associate’s degree in computer science or related field, or 2 years of helpdesk experience required. Two or more years of experience may be considered as a substitute for degree requirement.

    Education Preferred:

    • Bachelor’s degree in computer science preferred.

    Experience:

    • 2 years of helpdesk experience is required.

    Certifications/Licenses:

    • MCP certificate or course work towards MCSE preferred.

    Other Requirements:

    • Must be able to pass a thorough pre-employment background investigation.
    • Must agree to be subject to the Tribe's Controlled Substance and Alcohol Testing Policy to include pre-employment screening.

    Work Environment:

    The work environment includes an office environment in a controlled atmosphere building. Work requires extensive work using a computer. Responsibilities may require evening and weekend work in response to the needs of the systems being supported. Remote or hybrid work arrangements may be possible in accordance with the Tribe’s Telecommuting Policy.


    Tribal Preference Policy:

    The Snoqualmie Indian Tribe follows the Tribal Hiring Preference as outlined in tribal policies, including the Tribal Employment Rights Ordinance (TERO). TERO sets forth certain hiring preferences for qualified individuals who are enrolled in a federally recognized Indian tribe, as well as, in some cases, preference for certain family members of those individuals.


    Additional Information:

    • Hourly, compensation will be determined based on experience and starts at $25.81 per hour.
    • This position is a regular full-time position and employment is at will.

    Location:

    • Snoqualmie, WA 

    Benefits:

    • First of the month following date of hire - competitive medical, dental, vision, life, and disability insurance benefits for all regular full-time employees.
    • After 90 days - 401k retirement plan with employer matching contributions up to 4%.
    • Paid Holidays - Up to 18 paid holidays are offered every calendar year, which includes the workdays between Christmas Eve and New Year’s Day.
    • Paid Time Off – Employees accrue 12 days sick and vacation leave respectively. Increases based on years of service.

    Additional Perks:

    • Additional time off opportunities available including bereavement, military, parental and jury duty.
    • Childcare subsidy for children enrolled full-time in the Snoqualmie Tribe Child Development Center.
    • Employee discounts at Snoqualmie Casino (tickets/events, gift shop and restaurants), Salish Lodge & Spa (rooms, spa & dining) and Crescent Market (gas discount card).
    • Third party perks include movie tickets, theme parks, shows and attractions & more.
    • Employee assistance plans.
  • 20 Days Ago

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Help Desk Support Specialist
  • SEATTLES UNION GOSPEL MISSION
  • Renton, WA OTHER
  • Job Details Job Location: Administration - Renton, WA Position Type: Full Time Education Level: 2 Year Degree Salary Range: $20.46 - $28.65 Hourly Travel Percentage: Up to 25% Job Shift: Day Job Categ...
  • 4 Days Ago

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Help Desk Support Technician
  • Amtec Inc.
  • WA, WA FULL_TIME
  • This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. The client ...
  • 27 Days Ago

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Help Desk / Computer Support Technician 1
  • Triplenet Technologies, Inc.
  • Seattle, WA FULL_TIME
  • The Helpdesk Temp assists in supporting computer applications, provides professional client service, and helps maintain a friendly environment that is conducive to advancing education. They assist in ...
  • 19 Days Ago

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IT Help Desk Support - Level III - MSP
  • K2 Staffing, LLC
  • Bellevue, WA FULL_TIME
  • Summary Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer. A qualified candidate would have both proven experience ...
  • 23 Days Ago

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Help Desk Technician / Desktop Support (Manufacturing background)
  • 22nd Century Technologies, Inc.
  • Kent, WA CONTRACTOR
  • Duration: 6 Months Responsibilities: This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalat...
  • Just Posted

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Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/28/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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Help Desk Support Specialist.
  • VIP Petcare
  • **Help Desk Support Specialist.** Springville, UT / PetIQ Springville Information Technology / Full Time, Exempt PetIQ p...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Specialist
  • The Custom Group of Companies
  • Yonkers, NY
  • Help Desk Support Specialist - Level 1 Yonkers, NY Short term contract 2-3 weeks 30.00 W2 Must be available to weeks wor...
  • 3/25/2024 12:00:00 AM

Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$56,869 to $71,279