Help Desk Support jobs in Vermont

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Specialist (Remote)
  • Electronic Systems Inc
  • Middlebury, VT CONTRACTOR
  • Overview

    Our client in Vermont is currently looking for a full-time Help Desk Support Specialist for a 3-6 month contracted position, with working hours from Monday to Friday, 8 am to 5 pm. In this role, the Helpdesk Specialist will collaborate remotely with team members to address and fulfill the business needs of all users.

    Responsibilities

    • Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers’ business needs, focused on end-users and end-user computing devices
    • Collaborate routinely with customer-nominated representatives to accomplish assigned tasks
    • Deploy, support, and repair end-user computing for our clients’ end-users
    • Provide excellent customer service directly to our clients’ end-users
    • Work with customers ranging from small to enterprise-level environments

    Qualifications

     

    • Bachelor’s Degree in Information Technology or extensive related field experience
    • 2-4 years of hands-on-PC hardware experience
    • Dell EMC tech direct certified
    • Ability to diagnose and resolve technical problems, both hardware and software
    • Well organized and works collaboratively with attention to detail and documentation
    • Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management
    • Confident, yet willing to seek advice from teammates or vendor partners
    • Develop and maintain a high level of competency with supported technologies
    • Experience and skills in many of the following areas:
      • PC deployment and helpdesk tools
      • Troubleshooting / scanning
      • PC image rollouts
      • Patch management
      • Ticketing system for tracking and managing trouble tickets
      • Microsoft Windows Operating Systems
      • Microsoft products including Microsoft 365
      • PC, server and network hardware and software
      • Active Directory and Group Policy management awareness
      • Anti-virus and malware tools
      • LAN/WAN/Wireless networking hardware and software
      • VMware Virtual Infrastructure and storage solutions a major plus

     

    Additional requirements:

    • Excellent customer relationship skills
    • Strong communication skills
    • Ability to adapt in a fast-paced team environment
    • Proficient in Microsoft Office

     

    Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at https://www.xerox.com/en-us/jobs/diversity and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

    © 2024 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

  • 1 Month Ago

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Help Desk Technician
  • eDOC Innovations , Inc.
  • Middlebury, VT FULL_TIME
  • About the Company Are you interested in working in an environment that fosters creativity and innovation? Do you desire to work for a company that encourages growth and new ideas? If so, eDOC Innovati...
  • 23 Days Ago

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Help Desk Analyst I
  • Robert Half
  • Brattleboro, VT PER_DIEM
  • Candidates who are looking for work in an innovative and fast-paced work environment will be interested in Robert Half's new Help Desk Analyst opening. We have a great opportunity for a creative with ...
  • Just Posted

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Help Desk Manager
  • BlueCross BlueShield of Vermont
  • Berlin, VT FULL_TIME
  • Blue Cross and Blue Shield of Vermont is looking for a Help Desk Manager to join our IT Infrastructure Operations team. Our company is built on an unwavering focus on our members and giving them the b...
  • 2 Days Ago

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Help Desk Manager
  • BlueCross BlueShield of Vermont
  • Montpelier, VT FULL_TIME
  • Blue Cross and Blue Shield of Vermont is looking for a Help Desk Manager to join our IT Infrastructure Operations team. Our company is built on an unwavering focus on our members and giving them the b...
  • 2 Days Ago

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Help Desk Technician
  • DuBois & King, Inc.
  • Randolph, VT FULL_TIME
  • DuBois & King is seeking a well-rounded Help Desk Technician with 0-5 years of experience. We are seeking someone who is motivated and enthusiastic about joining the D&K Team. Responsibilities: Assist...
  • 1 Month Ago

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Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/28/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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Help Desk Support Specialist.
  • VIP Petcare
  • **Help Desk Support Specialist.** Springville, UT / PetIQ Springville Information Technology / Full Time, Exempt PetIQ p...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Specialist
  • The Custom Group of Companies
  • Yonkers, NY
  • Help Desk Support Specialist - Level 1 Yonkers, NY Short term contract 2-3 weeks 30.00 W2 Must be available to weeks wor...
  • 3/25/2024 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$51,044 to $63,977