Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
SUMMARY
Provide end user computer/IT system support across all Niemann Foods locations for all computer hardware, software, mobile devices, user accessibility, and related issues in order for end users to be able to perform their assigned duties on a daily basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES
KEY ATTRIBUTES
SUPERVISORY RESPONSIBILITIES
EDUCATION and/or EXPERIENCE
LANGUAGE SKILLS
MATHEMATICAL SKILLS
CERTIFICATIONS, LICENSES, REGISTRATIONS
RECOMMENDED EQUIPMENT
PHYSICAL DEMANDS
Regularly (Over 2/3 of the time)
Frequently (Between 1/3 to 2/3 of the time)
Vision
WORK ENVIRONMENT
Occasionally
Noise Level
** Niemann Foods Management retains the discretion to add to or change the position requirements at any time.
** Position requirements may vary by store location.
Clear All
0 Help Desk Support jobs found in Springfield, IL area