Help Desk Support jobs in Saginaw, MI

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Wellspring Lutheran Services
  • Frankenmuth, MI FULL_TIME
  • Hello! Thank you for your interest in joining the Wellspring team as a IT Help Desk Technician. As a statewide nonprofit serving seniors, families and children in need of support, we take a whole-person approach to our organization and delivery of our services — because we believe we must find the strengths in people and build on these for lasting change to occur.

    When you join our team as a IT Help Desk Technician, you'll be part of a team who are committed to supporting our staff in their work of serving seniors, children and families throughout the state of Michigan. In this position, you'll bring associate's degree in a computer related degree or equivalent education and experience. You will also bring 1 years of experience in IT help desk services, a working knowledge of fundamental operations of relevant software, hardware and other equipment. You'll also bring knowledge of computer networking, LAN, WAN, call tracking applications and exceptional customer service.

    As a Help Desk Technician, you will:

    • Provide first line response for users requiring assistance with information technology issues and problems.
    • Respond to requests for technical assistance by phone, email and/or using a ticket management system.
    • Track issues to resolution updating the internal knowledgebase and/or communicating learnings with relevant business units.
    • Perform password resets, re-certify tokens and install certificates.
    • Maintain and support personal computers, tablets, smart phones, servers, network equipment and common applications.
    • Utilize remote control software provided to perform problem resolution or diagnosis as required. · Monitor and escalate alerts from Antivirus systems.
    • Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams.
    • Quickly and accurately determine incident scope and impact.
    • Follow up on tickets at pre-defined intervals until resolved.
    • Act as a liaison between customers and technical escalation teams.
    • Provide a single view to the organization for information technology related problems.
    Why Choose Wellspring?

    You may be wondering why Wellspring would be a good option for you. Here are some of the benefits to being part of the IT team with Wellspring:

    • You'll be part of a dedicated and caring team and connect through weekly meetings and trainings
    • You'll receive support and help as needed
    • You'll be working with tenured, long-term staff
    • You will be office based out of the Frankenmuth Office
    • You'll be working full-time, 40 hour / week, Monday-Friday ; no weekends!
    • Your starting pay will be $20.00 / hour
    • You'll be able to enroll into our benefits of Health, Dental, and Vision Insurance, 403B Retirement Plan and Paid Time Off
    • You'll have the flexibility to be paid on demand with DailyPay
    • You'll have access to Wellspring SupportLinc, which is an employee assistance plan

    Your reporting office location will be the Wellspring FRANKENMUTH office:
    Wellspring Lutheran Services
    100 Mayer Rd.
    Frankenmuth, MI 48734

    Full Job Description available during the interview.

  • 16 Days Ago

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Help Desk Technician
  • Youth For Understanding USA, Inc.
  • SAGINAW, MI FULL_TIME
  • Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
  • 1 Day Ago

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Help Desk Administrator/Technician
  • Youth For Understanding USA, Inc.
  • SAGINAW, MI FULL_TIME
  • Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social responsibility through transformational educational exchanges for generations of ...
  • 2 Days Ago

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Help Desk Technician
  • Youth For Understanding
  • Saginaw, MI FULL_TIME
  • Job ID 27701683 Location SAGINAW, MI 486031291 Other Location Description Mission: YFU advances intercultural understanding, life-long learning, global competencies, mutual respect, and social respons...
  • 1 Month Ago

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IT Help Desk/ Vendor Management Agent
  • Connection, Inc.
  • Marlette, MI CONTRACTOR
  • Connection has a fantastic opportunity for a contract IT Help Desk/Vendor Management Agent. This is for one of our larger industrial products clients in Marlette, Michigan. This role will be full time...
  • 18 Days Ago

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Community Living Support/ In-Home Help (DSP)
  • Listening Ear Crisis Center
  • Mount Pleasant, MI PART_TIME
  • Position: Part-time (Days and Afternoons/flexible scheduling)Location: Mt. Pleasant, MichiganWage: $15.95 per hour Description: We are seeking In- Home Help Caregivers at Listening Ear. If you want to...
  • Just Posted

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0 Help Desk Support jobs found in Saginaw, MI area

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School Counselor (FLEX MI)
  • LIFELONG LEARNING ADMINISTRATION CO
  • Flint, MI
  • Job Details Job Location North Flint - Flint, MI Position Type Regular Full-Time Salary Range $51,500.00 Salary/year Job...
  • 4/18/2024 12:00:00 AM

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Part Time Medical Assistant and Anesthesia Tech
  • Radius Anesthesia
  • Saginaw, MI
  • Part-time medical assistant and anesthesia technologist needed for a rapidly expanding healthcare management company. Th...
  • 4/18/2024 12:00:00 AM

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Payroll and Accounting Specialist
  • Standard Electric Company, Inc.
  • Saginaw, MI
  • Standard Electric Company, a 95-year-old wholesale electrical distributor, is seeking a Payroll and Accounting Specialis...
  • 4/18/2024 12:00:00 AM

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Host/Hostess
  • Red Lobster Hospitality, LLC
  • Saginaw, MI
  • Do you delight in making lasting impressions? Join the Red Lobster family as a Host/ Hostess where your goal is to make ...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - Telemetry PCU - Progressive Care Unit - $1,720 per week
  • Hiring Now!
  • Saginaw, MI
  • Core Medical Group is seeking a travel nurse RN Telemetry PCU - Progressive Care Unit for a travel nursing job in Sagina...
  • 4/18/2024 12:00:00 AM

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Travel Nurse RN - PCU - Progressive Care Unit - $1,522 per week
  • Hiring Now!
  • Saginaw, MI
  • Skyline Med Staff Nursing is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Saginaw, ...
  • 4/18/2024 12:00:00 AM

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Lab Technician
  • Air International Thermal Systems
  • Auburn, MI
  • Job Description Job Description Position Summary: Prepare, conduct and support all airflow/thermal testing both on all t...
  • 4/17/2024 12:00:00 AM

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IT Help Desk Manager
  • Highway and Heavy Parts
  • Saginaw, MI
  • Job Description Job Description Are you an experienced and dynamic IT professional ready to take the lead at Highway and...
  • 4/16/2024 12:00:00 AM

Saginaw (/ˈsæɡɪnɔː/) is a city in the U.S. state of Michigan and the seat of Saginaw County. The city of Saginaw and Saginaw County are both located in the area known as Mid-Michigan or Central Michigan. The city of Saginaw is located adjacent to Saginaw Charter Township and is considered part of the Tri-City area, along with neighboring Bay City and Midland. The Saginaw County MSA had a population of 196,542 in 2013. The city is also the largest municipality within the Saginaw, Midland, and Bay City Metropolitan Area. The city of Saginaw was a thriving lumber town in the 19th century and an i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$49,807 to $62,428
Saginaw, Michigan area prices
were up 1.3% from a year ago