Help Desk Support jobs in Racine, WI

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help desk specialist
  • The IMAGINE Group
  • Grayslake, IL FULL_TIME
  • At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry.

    The first step in this process is hiring great employees! Our innovative teams are the most committed, highly experienced artisans in the business.

    We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers.

    For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry.

    Join us and let’s Imagine a better way together.

    Position Summary : The Help Desk Tier 1 Specialist will act as the primary support representative in logging and responding to customer and internal user service requests and automated alerts.

    In a Level 1 Help Desk role this person works IT incidents that have high impact on important systems or groups of users.

    This includes troubleshooting with other staff to solve more difficult technical issues. Position requires hands-on and remote experience supporting MS Office, Exchange, and Outlook, as well as custom software and other technologies.

    Location : Onsite at our Grayslake, Ill location.

    Shift : M-F, 8 : 00 AM - 5 : 00 PM

    Essential Functions and Responsibilities :

    • Diagnoses and solves local area and / or wide area network problems using standard trouble-shooting tools and techniques.
    • May work with wide area networks or be responsible for more than one local area network interconnected via a wide area network.
    • Apply Patches and upgrades to desktops and laptops, either directly, or using push technology.
    • Perform troubleshooting and research toward the resolution of technology related problems for end users.
    • Provide first-line support for connectivity and standard applications, including MS Office and other user requirements.
    • Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand IT service requirements.
    • Provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training.
    • Diagnose and solve problems for network and end users.
    • Prioritize incoming requests. Escalate problems (when required or appropriate) to other technicians, next level of support or other departments or function.
    • Record, track, and document help desk requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution.
    • Learn on the job and when faced with new challenges / questions. Maintain profession and technician knowledge with computer based online training, technology literature, or educational workshops.
    • Participate in on-call helpdesk rotation to triage and troubleshoot after hours service requests.
    • Other tasks or projects as directed by the Technology Services Manager.

    Mandatory Qualifications :

    • Two-year AAS or equivalent IT related education or equivalent work experience
    • A industry certification
    • Strong working knowledge of MAC support and JAMF
    • Experience with IT software imaging tools or software for network deployment of applications
    • Experience with helpdesk automation tools, remote management applications
    • Understanding of operating systems at registry level or command line.
    • Working knowledge of IT Service Management and Information Technology Infrastructure Library
    • Telephone call manager systems
    • Printer server management experience printer drivers
    • Understanding and experience with Active Directory, GPO, SSO, ISO, Legacy applications

    Preferred Qualifications :

    • Ability to handle multiple issues, prioritizing and effective management of your time.
    • Ability to follow established processes and escalate large scale issues as needed.
    • Understanding for virtual desktop environment and remote desktop technology.
    • Knowledge and experience with multiple desktop operating systems (Macintosh and Windows based), along with mobile devices and other peripheral equipment.
    • Familiarity with incident or call tracking response system
    • Ability to relate well in a customer service role with technology end users.
    • Knowledge and experience of working a multi-domain environment.
    • Printing or manufacturing experience a plus

    Physical Requirements :

    • Frequent sitting and / or standing for prolonged periods of time
    • Frequent walking
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

    The national pay range for this role is $17.50-$24 / hourly. The pay range may be slightly lower or higher based on the geographic location.

    The actual pay offered may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift, and location.

    In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission, or incentive program.

    Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer / partner discounts.

    Imagine is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Diversity and Inclusion are not just a checked box, it is a critical part of our commitment to deliver innovative solutions to our clients and provide a great place to work for our entire Imagine family.

    We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications listed above, we encourage you to apply.

    Last updated : 2024-03-04

  • 21 Days Ago

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Help desk technician
  • Idemia
  • Spring, IL FULL_TIME
  • Responsibilities Monitor, categorize, triage, and assign all incoming IT tickets. Purchase and procure IT equipment for site. Maintain and organize IT inventory. Record, troubleshoot, escalate, and fo...
  • 1 Month Ago

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Desk Side Support Engineer Level 2
  • NSC Global
  • Racine, WI OTHER
  • Responsibilities Work Experience: More than 24 months Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identificatio...
  • 1 Day Ago

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Desk Side Support Engineer Level 1
  • NSC Global
  • Racine, WI OTHER
  • Responsibilities Work Experience: More than 12 months Field incoming help requests from end users via both telephone and work orders in a courteous manner Document all pertinent end user identificatio...
  • 1 Day Ago

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Care aide
  • Help at Home
  • Winthrop, IL FULL_TIME
  • Now offering a pay rate of $17.00 per hour! Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! Join our team TODAY and begin buildi...
  • Just Posted

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Asistente
  • Help at Home
  • Mundelein, IL FULL_TIME
  • Ahora ofrecemos una tarifa de pago de $17.00 por hora! Se recomienda encarecidamente que los candidatos que dominan el español presenten su solicitud. Help at Home es el principal proveedor del país d...
  • Just Posted

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0 Help Desk Support jobs found in Racine, WI area

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Sr. Director, Field Production
  • Evolve Concepts, Inc
  • Sturtevant, WI
  • Evolve is an experiential production company based in Sturtevant, WI. We make awesome happen every day. Our clients are ...
  • 3/29/2024 12:00:00 AM

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Field Operations Coordinator
  • Evolve Concepts, Inc
  • Sturtevant, WI
  • FIELD OPERATIONS COORDINATOR This full-time position reports to VP/ Sr. Director Field Production The Field Operations C...
  • 3/29/2024 12:00:00 AM

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Help Desk Agent (second shift)
  • Connection
  • Mundelein, IL
  • Job Description Job Description Working under minimal supervision of the Help Desk Team Lead, the Help Desk Agent provid...
  • 3/27/2024 12:00:00 AM

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Network/Operations - Help Desk Support III
  • Varite, Inc
  • Deerfield, IL
  • Technical Lab Manager Role and Responsibilities: The client team is fast-paced, high-performing team; responsible for dr...
  • 3/27/2024 12:00:00 AM

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On-site IT support technician
  • Tek Partners
  • Lake Forest, IL
  • Job Description Job Description Our IT support company seeks a part-time technician to perform level 1 & level 2 Windows...
  • 3/27/2024 12:00:00 AM

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Desktop / Field Technician
  • Connection
  • Mundelein, IL
  • Job Description Job Description Connection has a fantastic opportunity through our Technical Staffing division for a Des...
  • 3/27/2024 12:00:00 AM

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CNC Machinist
  • BuildSubmarines.com
  • Racine, WI
  • Overview Cree Lighting is a market-leading innovator of LED lighting for indoor, outdoor and intelligent lighting applic...
  • 3/26/2024 12:00:00 AM

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Project Coordinator
  • Evolve Concepts, Inc
  • Sturtevant, WI
  • PROJECT COORDINATOR This full-time position reports to the assigned program management team members The Project Coordina...
  • 3/26/2024 12:00:00 AM

Racine (/rəˈsiːn/ rə-SEEN) is a city in and the county seat of Racine County, Wisconsin, United States. It is located on the shore of Lake Michigan at the mouth of the Root River. Racine is located 22 miles south of Milwaukee. As of the 2010 U.S. census, the city had a population of 78,860, making it the fifth-largest city in Wisconsin. Its median home price of $103,625 makes it one of the most affordable cities in Wisconsin to buy a home. In January 2017, it was rated "the most affordable place to live in the world" by the Demographia International Housing Affordability survey. Racine is th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$52,071 to $65,266
Racine, Wisconsin area prices
were up 1.8% from a year ago