Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role involves troubleshooting issues, providing excellent customer service, and maintaining IT infrastructure.
Duties:
- Provide support to end-users for hardware and software-related issues.
- Assist in the setup, configuration, and maintenance of IT equipment.
- Troubleshoot network connectivity issues including VPN setups.
- Respond to IT support tickets promptly and resolve technical problems efficiently.
- Utilize Help Desk ticketing system to track and document support requests.
- Communicate effectively with users to understand and address their IT concerns.
- Collaborate with the team to improve IT processes and procedures.
Qualifications:
- Proven experience in IT support roles with a strong understanding of Windows operating systems.
- Familiarity with computer networking concepts and troubleshooting methodologies.
- Comfortable answering phone calls
- Excellent communication skills to interact with users at all levels.
This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills and contribute to the smooth operation of our systems. If you are passionate about IT support and enjoy problem-solving, we encourage you to apply for this role.
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
Work Location: Hybrid remote in Bloomington, IL 61704
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