Help Desk Support jobs in Oshkosh, WI

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • ABR Employment Services
  • Wisconsin Rapids, WI FULL_TIME
  • Customer Service and Help Desk Support Technician : As a contractor working as a Computer and Help Desk Support Technician in the Wisconsin Rapids, WI office, you will be responsible for providing first line support for PC and Mac related problems by answering questions or resolving computer related issues in person, via telephone or from a remote location;

    providing assistance concerning the use of end user computer hardware and software; configuring and installing new hardware and software and reviewing, monitoring and upgrading existing systems.

    Building and repairing of hardware and helping users with peripherals as needed. Occasional opportunity to travel to other offices.

    • m. 4 : 30 p.m. Pay rate is $20.00 per hourUser Support AnalysisRespond to telephone calls, emails and personnel requests for technical support;
    • identify, research, and resolve technical problems; ensure timely resolution and follow-up.Answer basic questions or resolve basic computer problems in an expedient manner;
    • provide assistance for hardware and software related problems.Diagnose calls to determine level of technical assistance required;
    • if unable to resolve problem, transfer call in accordance with escalation procedures.Provide support for all user IT related issues;
    • work with available resources to provide effective solutions, break / fix and problem resolution.Document and update technical and non-technical solutions Work call center with a team of other TechniciansQualifications2-4 years of related experience Desktop Support role preferredWindows AND Mac OS experience preferredKnowledge of computer programs including current Microsoft Operating Systems, Microsoft Office products, Helpdesk ticketing software is a plus;

    IOS and Android.Demonstrated knowledge using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and web based applications.

    Must have EXCELLENT written and oral communication skillsABR Employment Services is an Equal Opportunity / Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' status.

    PandoLogic. Keywords : Help Desk Technician, Location : Wisconsin Rapids, WI - 54495

    Last updated : 2024-03-26

  • 1 Day Ago

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Help Desk Analyst II
  • Robert Half
  • Wausau, WI FULL_TIME
  • Job DetailsDescription Robert Half is currently seeking an experienced IT Support Technician (Level 2) for our client located in Wausau, WI. This is a Direct/Permanent Hire role with our client. In th...
  • Just Posted

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IT Help Desk Technician
  • IncredibleBank
  • Wausau, WI FULL_TIME
  • We know what you're thinking. "What kind of name is IncredibleBank?" Well, we're glad you asked. With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day t...
  • 1 Day Ago

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Housing Stability Specialist and Supportive Housing Front Desk Support
  • Lakeshore Community Action Program
  • Sheboygan, WI FULL_TIME
  • The Rental Assistance Specialist will provide financial assistance through the HE System from the State of WI to eligible applicants in our 4 county service area. Following program policies, the Renta...
  • 7 Days Ago

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Travel Nurse RN - Home Health - $2,644 per week
  • Healthcare Support
  • Wisconsin Rapids, WI FULL_TIME
  • Healthcare Support is seeking a travel nurse RN Home Health for a travel nursing job in Wisconsin Rapids, Wisconsin.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNStart Date: ASAPDu...
  • 1 Month Ago

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Local Contract Nurse RN - Home Health - $60-61 per hour
  • Healthcare Support
  • Wisconsin Rapids, WI FULL_TIME
  • Healthcare Support is seeking a local contract nurse RN Home Health for a local contract nursing job in Wisconsin Rapids, Wisconsin.Job Description & RequirementsSpecialty: Home HealthDiscipline: RNSt...
  • 1 Month Ago

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0 Help Desk Support jobs found in Oshkosh, WI area

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Physical Therapist - Full Time Direct Hire Oshkosh, WI
  • Jackson Therapy Partners
  • Oshkosh, WI
  • Pay up to $100000 per year Join our client's team as a licensed Physical Therapist for a full time position with a missi...
  • 3/29/2024 12:00:00 AM

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VP Operations – own the operations, run the show
  • WilliamsonHeckt
  • Oshkosh, WI
  • Do you want to own your own business? You are not alone, approximately 85% of the new franchise owners were professional...
  • 3/29/2024 12:00:00 AM

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Claims Quality Assurance Analyst
  • Jewelers Mutual Group
  • Neenah, WI
  • WHY Jewelers Mutual: We are a financially secure, exceptionally positioned, and intellectually curious company driven by...
  • 3/28/2024 12:00:00 AM

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Administrative Assistant II
  • Brunswick Corp.
  • Fond Du Lac, WI
  • Are you ready for what's next? Come explore opportunities within Brunswick, a global marine leader committed to challeng...
  • 3/28/2024 12:00:00 AM

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Financial Services Professional
  • Bankers Life
  • Oshkosh, WI
  • Bankers Life®, one of the most respected brands in the Financial Services industry, is seeking ambitious individuals to ...
  • 3/28/2024 12:00:00 AM

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Account Director
  • EMCOR Facilities Services
  • Oshkosh, WI
  • About Us: EMCOR Facilities Services (EFS), an EMCOR core business, services over 1 billion square feet of commercial spa...
  • 3/28/2024 12:00:00 AM

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Insurance Agency Owner
  • AAA-The Auto Club Group
  • Oshkosh, WI
  • AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join ou...
  • 3/28/2024 12:00:00 AM

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Fitness Sales Associate
  • Orangetheory Fitness
  • Appleton, WI
  • Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and ...
  • 3/27/2024 12:00:00 AM

Oshkosh is a city in Winnebago County, Wisconsin, United States, located where the Fox River enters Lake Winnebago from the west. The population was 66,083 at the 2010 census. The city is located adjacent to the Town of Oshkosh. Oshkosh is located at 44°1′29″N 88°33′4″W / 44.02472°N 88.55111°W / 44.02472; -88.55111 (44.024983, -88.551336). According to the United States Census Bureau, the city has a total area of 26.61 square miles (68.92 km2), of which, 25.59 square miles (66.28 km2) is land and 1.02 square miles (2.64 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$50,530 to $63,333
Oshkosh, Wisconsin area prices
were up 1.3% from a year ago