Help Desk Support jobs in Orland Park, IL

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Agent
  • Sentinel
  • Downers Grove, IL FULL_TIME
  • Responsibilities

    The Help Desk Support Agent is responsible for providing technical assistance and support to end-users for hardware, software, and various IT-related issues. The primary objective is to ensure efficient and timely resolution of technical problems to minimize downtime and maintain a high level of user satisfaction. This is a contract position in Dayton, OH.

     

    Qualifications

    • Experience with troubleshooting hardware and software
    • Experience with Active Directory
    • Experience with installation, configuration, and maintenance of software applications and hardware components
    • The candidate must have a car, as this position requires travel between location and the transportation of equipment
    • A valid driver’s license and proof of vehicle insurance will be required
    • Legally authorized to work in the US without sponsorship
    • Must demonstrate a “can-do” attitude

     

    We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

      

    What you get:

    We offer weekly competitive pay, medical, dental, vision, 401K and more.

    Overview

    MOTIVATED…..make IT happen!

    Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

     

    About Us:      

    Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. 

     

    If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

     

    If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

     

    As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

     

    Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

     

    If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

  • 18 Days Ago

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Help Desk Support
  • Robert Half
  • Chicago, IL PER_DIEM
  • Robert Half is looking for an experienced Help Desk Analyst for a short-term contract role. The role involves being a standalone onsite IT contact for around 90 end users, managing an average of 20 he...
  • 8 Days Ago

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Technical Support Help Desk
  • Orion Innovation
  • Chicago, IL FULL_TIME
  • Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, exp...
  • Just Posted

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Technical Support Help Desk
  • Pyramid Consulting, Inc
  • Schiller Park, IL CONTRACTOR,FULL_TIME
  • Immediate need for a talented Technical Support Help Desk. This is a 06 Months Contract opportunity with long-term potential and is located in Houston, TX(Onsite). Please review the job description be...
  • 15 Days Ago

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HRIS Help Desk Support I
  • University of Illinois
  • Chicago, IL FULL_TIME
  • HRIS Help Desk Support I Hiring Department: UIC Human Resources HRIS Location: Chicago, IL USA Requisition ID: 1022576 Posting Close Date: 1/9/2024 About the University of Illinois Chicago UIC is amon...
  • 20 Days Ago

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IT Help Desk Support Analyst
  • Aqueity
  • Lombard, IL FULL_TIME
  • Aqueity is looking for a skilled IT Help Desk Support Analyst, who is responsible for handling service requests for our clients requiring IT support. The Help Desk Support Specialist will work on-site...
  • Just Posted

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0 Help Desk Support jobs found in Orland Park, IL area

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Technical - Help Desk Support (Information Technology)
  • Pyramid Consulting, Inc
  • Chicago, IL
  • Immediate need for a talented Technical - Help Desk Support (Information Technology). This is a 03+ Months Contract oppo...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • Qonten
  • Chicago, IL
  • **Help Desk Support Specialist** - | Wed, 10 Nov 2021 02:53:19 GMT This includes troubleshooting and resolving technical...
  • 3/28/2024 12:00:00 AM

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Help Desk Specialist
  • Operations Manager
  • Elk Grove Village, IL
  • Job Description Job Description Help Desk Specialist- Elk Grove Village, IL $55,000-$65,000 *Benefits include a hybrid w...
  • 3/28/2024 12:00:00 AM

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Help Desk Representative - Hybrid/Remote (Illinois)
  • First American Bank
  • Elk Grove Village, IL
  • Job Description: First American Bank was founded in Chicago, and over the years has expanded throughout Wisconsin and Fl...
  • 3/28/2024 12:00:00 AM

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Network/Operations - Help Desk Support III
  • Varite, Inc
  • Deerfield, IL
  • Technical Lab Manager Role and Responsibilities: The client team is fast-paced, high-performing team; responsible for dr...
  • 3/27/2024 12:00:00 AM

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Help Desk Support Specialist Forbes Technical Consulting Itasca, IL
  • Open
  • Lombard, IL
  • front runner Help Desk Support Specialist VIVA USA Inc Chicago, IL 60684 posted yesterday More... front runner IT Help D...
  • 3/26/2024 12:00:00 AM

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Technical - Help Desk Support (Information Technology)
  • Pyramid Consulting, Inc
  • Chicago, IL
  • Immediate need for a talented Technical - Help Desk Support (Information Technology). This is a 03+ Months Contract oppo...
  • 3/24/2024 12:00:00 AM

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Help Desk Support Level 2 - MSP
  • GSD Technologies
  • Saint Charles, IL
  • Job Description Job Description Do you have 3-5 years' experience within an MSP type of environment? Do you enjoy helpin...
  • 3/24/2024 12:00:00 AM

Orland Park is a village in Cook County, Illinois, United States, a suburb of Chicago, which in 2010 had a population of 56,767. 25 miles (40 km) southwest of Chicago, Orland Park is close to several interstate highways, with the I-80 east-west coast connector as its southern border. The Metra commuter rail system links it to the Chicago Loop and from there to O'Hare and Midway airports. According to the 2015 census, Orland Park has a total area of 22.167 square miles (57.41 km2), of which 21.88 square miles (56.67 km2) (or 98.71%) is land and 0.287 square miles (0.74 km2) (or 1.29%) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$54,308 to $68,069
Orland Park, Illinois area prices
were up 0.8% from a year ago