Help Desk Support jobs in Ohio

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Specialist
  • Prosource
  • Blue, OH FULL_TIME
  • Description

    Prosource, the region’s leading business technology solutions provider, has been awarded a Top Workplaces 2023 honor by The Enquirer. The list is based solely on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC. The anonymous survey uniquely measures 15 drivers of engaged cultures that are critical to the success of any organization: including alignment, execution, and connection, just to name a few. 


    Major Goals and Responsibilities: 

    As a Support Specialist, you will work in an end-user help desk environment that focuses on creating and maintaining happy customers. The team will work directly with its customers to provide comprehensive remote support for their technology needs. Candidates should know Windows-based technology. This includes the ability to intuitively troubleshoot a wide array of hardware and software within a Windows environment as well as mobile applications, IP phone management and basic networking and windows server issues. At Prosource we believe that winning is providing an unmatched customer experience. We provide this top tier of service by recruiting and hiring the most talented customer-oriented people with technical skills in the industry. You must have an outgoing enthusiastic attitude and commitment to delivering the best possible user experience every time. Ideal candidate should have a customer first attitude and 3 years’ experience working with IT service management troubleshooting and support, MSP or similar network admin experience is a plus. Candidates should possess one or more of the following certificates, CompTIA A , CompTIA Network , CompTIA Security , equivalent Microsoft desktop or cloud hosting certification. Additional experience with any of the following industry technologies, PSA, RMM, BCDR, MDR, and MSSP is a plus. 


    Essential Activities and Responsibilities:

    • This position will include but is not limited to the following duties.
    • Provide excellent technical support to our clients.
    • Maintain client satisfaction through professional and courteous service.
    • Troubleshoot and resolve client systems issues.
    • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
    • Contribute to our passion and direction by helping to improve technical practices.

    Requirements

     Prerequisites (i.e... education, experience):

    • Candidates should have at least 3 years of experience working for a successful IT service company, corporate help desk, or similar environment. MSP experience is highly desired.
    • The successful applicant will possess the following skills.
    • A “Customer 1st” philosophy and mindset.
    • The ability to be punctual. Someone who believes that early is on time, on time is late, and late is unacceptable.
    • Must have firm understanding of computer networks and how they operate (LAN, WAN, WIFI, DNS, DHCP, VLAN).
    • The ability to cheerfully take ownership of any problem.
    • The ability to design and execute a plan.
    • The desire to have a professional and polished image.
    • The discipline to create and maintain strong documentation.
    • Ability to provide oral or written communication of complex topics in simple terms and keep customers informed of   current requests.
    • Ability to follow through to completion on commitments and responsibilities.

    Required

    • 3 years professional work experience
    • Ability to work independently and within a team environment.
    • Critical thinking and problem-solving skills.
    • Understanding of TCP/IP and Windows networks
    • Windows Active Directory end-user management.
    • Experience with Microsoft Windows Desktop operating systems
    • Experience with Microsoft Office
    • Exceptional customer service, interpersonal, and communication skills.
    • Ability to work Monday through Friday 8am to 6pm with a rotating on-call schedule.
    • Candidates for this position must be authorized to work in the United States on a full-time basis for an employer without restriction.

    Preferred

    • Previous MSP experience.
    • CompTIA A certification
    • Microsoft Certified Desktop Support Technician
    • Experience configuring, maintaining, and troubleshooting firewalls.
    • Experience with Office365 hosted systems, Exchange, Teams, SharePoint,
    • Experience with Cisco Meraki, Datto BCDR, Autotask, Continuum RMM, or Webroot AV.
  • 19 Days Ago

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IT Help Desk Support
  • Röchling Automotive
  • Akron, OH FULL_TIME
  • It is time for a new challenge. And time to arrive where you want to be. We have grown steadily, together as a team. Would you like to grow too? For us and with us? If you answered yes, we have career...
  • Just Posted

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Help Desk Support Technician
  • Saber Healthcare Corporate
  • Beachwood, OH FULL_TIME
  • We are a leader in the long-term care industry operating in 7 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development o...
  • 2 Days Ago

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Help desk support specialist
  • Aeyon
  • Dayton, OH FULL_TIME
  • JOB DESCRIPTION : The Automated Systems Help Desk Support Specialist will be responsible for providing technical assistance and support related to automated systems operations at SAF / FMF AFFSO WPAFB...
  • 2 Days Ago

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Computer Help Desk Support
  • Point of Sale Innovation
  • Alliance, OH FULL_TIME
  • Computer Point of Sale Company seeking full time employee as help desk support. Fast paced office looking for someone with computer experience to answer support calls and resolve hardware/software iss...
  • 7 Days Ago

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Help Desk/Desktop Support
  • iSpace, Inc
  • East Liberty, OH OTHER
  • Job DescriptionHelp Desk/Desktop Support (Line Support) Location: East Liberty, OH (100% onsite) Contract Duration: October 2023 - September 2024Hours - 1:00 pm 9:30 pm Eastern Time Overtime: Approxim...
  • 7 Days Ago

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Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/28/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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Help Desk Support Specialist.
  • VIP Petcare
  • **Help Desk Support Specialist.** Springville, UT / PetIQ Springville Information Technology / Full Time, Exempt PetIQ p...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Specialist
  • The Custom Group of Companies
  • Yonkers, NY
  • Help Desk Support Specialist - Level 1 Yonkers, NY Short term contract 2-3 weeks 30.00 W2 Must be available to weeks wor...
  • 3/25/2024 12:00:00 AM

Ohio /oʊˈhaɪoʊ/ (listen) is a Midwestern state in the Great Lakes region of the United States. Of the fifty states, it is the 34th largest by area, the seventh most populous, and the tenth most densely populated. The state's capital and largest city is Columbus. The state takes its name from the Ohio River, whose name in turn originated from the Seneca word ohiːyo', meaning "good river", "great river" or "large creek". Partitioned from the Northwest Territory, Ohio was the 17th state admitted to the Union on March 1, 1803, and the first under the Northwest Ordinance. Ohio is historically know...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$51,986 to $65,158