Help Desk Support jobs in North Carolina

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Support Specialist
  • Information International Associates, Inc.
  • Weaverville, NC FULL_TIME
  • Company Description

    IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.    

    Job Description

    The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.

    Major Duties and Responsibilities:

    ·        Responsible for diagnosing and resolving Tier 1 and 2 issues.

    ·        Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)

    ·        Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)

    ·        Application and operating system maintenance and upgrades

    ·        System backups and restoration

    ·        System security and functional testing on both unclassified and classified systems.

    ·        Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.

    ·        Interfacing with various levels of management for briefing on configuration and design updates and changes.

    ·        Responding to alarms and providing level 2 maintenance support for the customer base.

    ·        Keeping customers informed by providing status updates.

    ·        Providing outage reports to appropriate levels of management.

    ·        Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.

    ·        Suggest and implement solutions based on customer requirements and project goals.

    ·        Assist other IT professionals as required.

     

    Qualifications

     

    Basic Required:

     

    ·        Associate’s Degree and minimum of 1 year of experience in Service Desk environment.  Equivalent combination of education and experience will be considered.

    ·        Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.

    ·        Experience and working knowledge of DNS and DHCP infrastructure and technology.

    ·        Experience and working knowledge of VMware administration.

    ·        Ability to work responsibly with or without supervision.

    ·        Working knowledge of ITIL processes.

     

    Qualifications Desired:

     

    ·        Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.

    ·        Experience with MS Exchange.

    ·        Experience with SCCM.

    ·        Experience with NetApp storage.

    ·        Experience with Cloud storage.

    ·        Experience with Alarm/Physical security systems.

    ·        Good oral communication and technical writing skills.

    ·        Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.

    ·        Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.

     

    Additional Information

    Clearance Requirements:

    Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.


    KeyLogic is proud to be an EEO/AA employer, M/F/D/V.

  • 21 Days Ago

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Help Desk Support Technician
  • DecisionPoint | Cortek
  • Durham, NC FULL_TIME
  • Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem ...
  • 25 Days Ago

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Help Desk Support Specialist
  • Union Academy
  • Monroe, NC FULL_TIME
  • Helpdesk Support Specialist Position: Helpdesk Support Specialist Salary Range: 38k-43k FLSA Status: Exempt Reports to: Chief Technology Officer Purpose: The Help Desk Support Specialist is the first ...
  • 3 Days Ago

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Help Desk Support Specialist
  • KeyLogic Systems
  • Asheville, NC FULL_TIME
  • The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed ...
  • 5 Days Ago

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Help desk support specialist
  • HealthEcareers - Client
  • Wilmington, NC FULL_TIME
  • There’s no place like Liberty Healthcare Management Come explore career opportunities with Liberty Healthcare Management , a dynamic leader in the healthcare industry. Join us! We are currently seekin...
  • 5 Days Ago

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Help Desk Support Technician
  • DecisionPoint Corporation
  • Durham, NC FULL_TIME
  • Help Desk Support Technician ID 2024-2379 Job Locations US-NC-Durham Category Information Technology Type Regular Full-Time Overview DecisionPoint Corporation is seeking a Help Desk Support Technician...
  • 26 Days Ago

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Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/28/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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Help Desk Support Specialist.
  • VIP Petcare
  • **Help Desk Support Specialist.** Springville, UT / PetIQ Springville Information Technology / Full Time, Exempt PetIQ p...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Specialist
  • The Custom Group of Companies
  • Yonkers, NY
  • Help Desk Support Specialist - Level 1 Yonkers, NY Short term contract 2-3 weeks 30.00 W2 Must be available to weeks wor...
  • 3/25/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$50,885 to $63,778