Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
World Help, a Christian humanitarian organization serving the physical and spiritual needs of impoverished communities around the world, is looking to hire a Donor Support Supervisor to serve as a lead role to the Donor Support Team by updating and managing donor information in the CRM database, working through inbound and outbound donor-related calls, assisting in executing “Thank You” programs, and providing leadership/guidance to the Donor Support Team. Together, these responsibilities allow the Donor Support Supervisor to ensure that World Help is providing excellent customer service and relevant information concerning programs, projects, and donation methods to all donors.
Whoever takes on this role must exhibit an excellent administrative skillset, clear and effective communication, and strong leadership. In order to be selected for the Donor Support Supervisor role, World Help is searching for a devout follower of Christ whose worldview correlates with the company’s mission and values.
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0 Help Desk Support jobs found in Lynchburg, VA area